Commons:OTRS
From Wikimedia Commons, the free media repository
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OTRS in other languages:
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OTRS stands for Open-source Ticket Request System. On Commons, its use generally means that permission to use an image freely has been received via email and has been (or is waiting to be) validated by a user with OTRS access. In other Wikimedia projects it can also refer to enquiries in several languages from the public or press.
To "put something on OTRS" means to send an email to permissions-commons@wikimedia.org and have it dealt with by an OTRS volunteer.
[edit] If you need to confirm permission
- Before you upload the file to Commons, contact the copyright holder and ask them to release the work under a free license.
- The author must choose one of the licenses permitted at Commons; in particular, restricting use to Wikipedia or Wikimedia projects is not acceptable.
- When you receive a reply, please check that the permit authorized by the copyright is appropriate to the Commons. If so, upload the image to Commons and add {{OTRS pending}}
- Then forward the e-mail with the author's clear statement of permissions to permissions-commons
wikimedia.org, including the full header and the previous exchanged correspondence with the copyright holder, and a link to the image on Commons.
- Be sure to include the image information on the origin of it (source) and authorized by the copyright license (which should be in the e-mail).
- A volunteer will later check the email in OTRS to verify that all is well with the permission sent by the author and, if so, they will replace the {{OTRS pending}} with {{PermissionOTRS}}
To find an OTRS volunteer, go to Category:Commons OTRS volunteers or use the OTRS Noticeboard. If your email/request is taking a long time to get a response, try contacting one of these people and asking them to follow it up.
OTRS volunteers also handle reports of copyright violations. Help is always needed to process permissions emails. If you are interested in volunteering for commons-related OTRS work, please visit m:OTRS/volunteering or contact guillom.
[edit] Templates to use on image pages
- Users who have sent a permission to OTRS but haven't received confirmation yet can use {{Otrs pending}} to tell others that it's in progress.
- OTRS volunteers can use {{PermissionOTRS|ticket=URL}} when the permission has been accepted and archived in the Wikimedia OTRS system.
[edit] See also
- OTRS Noticeboard - for asking agents a question or verifying a ticket.
- A list of OTRS volunteers can be found at Category:Commons OTRS volunteers
- Commons:Email templates – use these when requesting permission by email
- OTRS on Meta
- Wikimedia's OTRS (login required)
