Commons:OTRS
From Wikimedia Commons, the free media repository
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OTRS in other languages: |
OTRS stands for Open-source Ticket Request System. On Commons, its use generally means that permission to use an image freely has been received via email and has been (or is waiting to be) validated by a user with OTRS access. In other Wikimedia projects it can also refer to enquiries in several languages from the public or press.
To "put something on OTRS" means to send an email to permissions-commons@wikimedia.org and have it dealt with by an OTRS volunteer.
[edit] If you need to confirm permission
If you have someone's email permission, forward the email to the OTRS address above. It is best to use an email based on commons:email templates to get the required permission. Permission grants must specifically contain a free license grant and may not merely give permissions for Commons or Wikipedia. (See also m:OTRS/permissions-en-guide)
When you email OTRS, it is best to state that the images are or will be hosted on Commons, and give exact URLs or file names if possible. Please forward all email headers (or get your copyright-holder to email directly) – OTRS is a totally private system.
An OTRS volunteer will either confirm the permission is OK (in which case you can use a template below) or explain what the problem is (for example, person giving permission is not actually copyright holder, unrelated copyright problem such as derivative works).
OTRS volunteers who are administrators on Commons are listed at m:OTRS/personnel with a "y" under the "Commons" column. There is also a partial list at Template talk:PermissionOTRS. If your email/request is taking a long time to get a response, try contacting one of these people and asking them to follow it up.
OTRS volunteers also handle reports of copyright violations. Help is always needed to process permissions emails. If you are interested in volunteering for commons-related OTRS work, please visit m:OTRS/volunteering or contact guillom.
[edit] Templates to use on image pages
- Users who have sent a permission to OTRS but haven't received confirmation yet can use {{Otrs pending}} to tell others that it's in progress.
- OTRS volunteers can use {{PermissionOTRS|ticket=URL}} when the permission has been accepted and archived in the Wikimedia OTRS system.
[edit] See also
- commons:Email templates – use these when requesting permission by email
- m:OTRS
- Wikimedia's OTRS (login required)
