Commons:OTRS/Noticeboard/FAQ

From Wikimedia Commons, the free media repository
Jump to: navigation, search

This is a list of frequently-asked questions on the OTRS noticeboard. Please check whether your question is answered here before adding a message to the noticeboard. If you can't find your question, then add a message to the noticeboard.

Please do not leave your email address, telephone number, or other contact details on the noticeboard. Your question will receive a response on the noticeboard itself, and not by email.

I just uploaded an image, and want to tell you that I've sent in an email
There is no need to do this. As long as you have placed the {{OTRS pending}} template on the file description page, the image will not be deleted and the email will be placed in a queue where emails are answered in the order received.
Please be aware that the queue can sometimes be up to 30 days for emails written in English, and longer again for some other languages.
Can you give me permission to use an image?
No. Please don't post requests for permission to use an image. All but a very few images here are freely-licensed and can be used in accordance with the terms and conditions of the license displayed on the image description page. See COM:REUSE instead.
I sent in an email and got a reply saying "Thank you for your email", but my image is marked to be deleted!
Did you read all the way to the bottom of the email? Often, a reply is placed down there, and it might say what was wrong with the email you sent in. All emails sent from OTRS will end with "Yours sincerely, [NAME]" (or its equivalent in another language). If you don't see that, you probably haven't read the entire email. (As of mid-March 2010, this reply now says "our response is at the bottom", so this shouldn't come up too often.)
I sent in an email less than 14 days ago and still haven't got a reply
Please be patient. We receive thousands of emails a day and they are all processed in the order they are received. Please don't resend the email; this will at best accomplish nothing and at worst delay response to other people's requests.
I sent in an email 14 days ago or longer and still haven't got a reply
You can add a message to the noticeboard if you wish. Please try to specify some details that will help us find the email, like the subject or some part of the text. If you have a sixteen-digit ticket number, include that too. We don't recommend including your full email address, as the noticeboard is very widely visible across the internet, but you could include the part before the @.
I got a scary warning that my image will be deleted because I haven't sent in an email
See the previous question. Don't worry about the images being deleted. After deletion images still exist though only admins can see them. They can be restored once permission has been made clear.