Commons:Upload Wizard feedback

From Wikimedia Commons, the free media repository
Jump to: navigation, search


Share your feedback
Report bugs
Your feedback about the Upload Wizard

This page is a place for you to tell the Wikimedia developers what issues you encounter when using the Upload Wizard interface. However, this page is not frequented by Wikimedia Foundation staff.

Add a new comment


Other important resources:

To resolve issues, it helps us to have exact steps to reproduce. Please also read the Questions and Answers page and check the archives.

Archives (older archive dates indicate date of initial comments and may span several months; newer archives span one month per archive and are generated by MiszaBot):


Unable to install on my mediawiki server[edit]

I am running debian. Whenever I go to activate the extension, it disables my site.

hickup[edit]

uploading 6 files at once dosent work, only 1 by 1. time measure gets mad. — Preceding unsigned comment added by Molekuel (talk • contribs) 18:24, 31 March 2015‎ (UTC)

Upload[edit]

Very Good

unable to proceed after similar file name[edit]

When I have uploaded a file and about to finish the process, the error message states that there is already file with the same name. Wiki must permit user to change the name and continue the process. At present, the entire process is terminated. User has to begin afresh. This is not right.

I have the same experience, but I do not even get an error message. The title bar simply changes to a pattern of moving grey lines, I had to figure out by myself that the problem was similar file names. There have been some files that I ended up not uploading because I don't want to start over the process again. --Xicotencatl (talk) 16:14, 28 March 2016 (UTC)

Issue[edit]

Upload Wizard is not working.Everytime I try to upload pics nothing happens?

Meh[edit]

Just wanted to share my frustration as I have so many pics to upload from wikimedian events and UW just won't do. Selected a first batch (<50 pics), icons kept spinning but no progress was visible after several minutes (it said only 1 of them had been uploaded). I don't really feel like learning again how to set up Commonist, so I guess I'll just dump everything on some other platform and people will get them there if they really want to. --Elitre (WMF) (talk) 16:59, 18 January 2016 (UTC)

Yes, Elitre (WMF). I think some key Upload Wizard (UW) decision-makers seem to be unable to put themselves in the shoes of users attempting to do anything but the most basic common scenarios. I've mentioned a couple problematic cases recently; working on 'em. Join us.--Elvey (talk) 01:02, 27 January 2016 (UTC)
To be fair, I know that the multimedia team is actually working on improving upload tools. I believe my feedback above is not really actionable as it lacks some details, and I'll pay more attention in the future to write more informative and useful reports. Also, I had Internet connection issues then, so it's totally possible that that played a role. FWIW, I believe I remember having a better interaction when uploading on Facebook because the waiting time seems less (but that's because they downscale the quality, so things aren't really comparable...). Putting the content I had tried to upload here on Flickr wasn't painless: the progress bar there was also useless, but they do have a tab icon which fills up in time, and that provides a more accurate estimation of how long before it's done. --Elitre (WMF) (talk) 13:51, 18 February 2016 (UTC)
As I now uploaded a bunch of new pics, I used UW to observe what I had missed the other time. So the progress bar told me I had to wait 25 minutes. It was still showing 25/26 some minutes later. Anyway, after several minutes, all the pics icons were still spinning and nothing seemed to happen. The green checkmarks started to appear slowly, and here's what was puzzling me the first time: even after the checkmark appeared, no thumbnail was shown. In fact, I could click on a link "show preview" for those images which were still being uploaded (and I definitely wouldn't do that, for fear of compromising the entire operation). Even after all the pics were uploaded, there were no thumbnails in sight, until I moved to the following step. I think I also found a bug, now reported here. Best, --Elitre (talk) 18:28, 28 February 2016 (UTC)

importer mp4[edit]

salut, upload wizard ne fonctionne plus depuis 3 jours pour moi.

j'ai testé l'import sous windows 10 + firefox + firefogg pour importer une vidéo mp4

j'ai aussi testé l'import sous windows vista + firefox+ firefogg pour importer une vidéo mp4

d'habitude, je n'ai pas de soucis,

maintenant il m'est impossible de téléverser un fichier. J'ai également essayé l'ancien formulaire mais ça ne fonctionne pas (peut être parce que mon fichier est en mp4, et que l'encodage automatique par firefog ne fonctionne que avec upload wizard et non le formulaire d'upoad?)

bref je souhaiterai importer une vidéo mp4 avec conversion en webm, et je ne peux pas, c'est vraiement gênant. :(( Vatadoshu (talk) 09:01, 7 March 2016 (UTC)

emptyfile, stashfailed[edit]

After working for years with Upload Wizard without any problems, it always reports "unknown error message: emptyfile, stashfailed" since yesterday. It appears when pressing the upload button after entering all the information (filename, description, category,...). So I am currently not able to upload any images. What does this error mean, and how can it be solved? --Uoaei1 (talk) 09:25, 19 March 2016 (UTC)

If you haven't had any problems with the Upload Wizard before, I think congratulations are in order. Sadly, it's pretty much in a perpetual state of brokenness. It isn't broken for everyone all the time, but I don't recall a time since it was introduced that we went more than a few days without people reporting enigmatic problems with indefinitely spinning wheels, unhelpful error messages, or simply no way to move forward. Have you tried Commons:Upload? It tends to be much more reliable than the Wizard. This particular issue may be related to phabricator:T130238. LX (talk, contribs) 11:26, 19 March 2016 (UTC)
Same issue with me and I know of another user. It is really painful because the problem appears at the very last step of the upload process (during publishment) and my batch of files take a while to upload. --Poco2 17:54, 19 March 2016 (UTC)

Upload Wizard fails to upload a single image[edit]

I was uploading some images using the Upload Wizard yesterday, and it was working just fine. A couple of hours later I tried to upload another image, but the procedure could not get past the last step even there were no errors displayed. After clicking on the NEXT button, it wouldn't publish the image. It just returned back to the Describe step, with no errors displayed, and this time without the NEXT button. The Upload Wizard got stuck in the last step, and no data were saved. I tried the Upload Wizard a few more times later on, but to no avail. I also tried another browser, but the problem remained. The browser doesn't seem to be an issue here. My understanding is that this has been happening to many others as well. It looks like an error handling issue. The program fails in the last step for some reason, but the error handling part of the program is not sophisticated enough to be able to catch it and display the error status code and the associated error message, and provide an option to recover from the failure. My-wiki-photos (talk) 23:00, 10 April 2016 (UTC)

I want to do a follow-up as I figured it out what was causing this problem. This needs to be fixed as soon as possible. I am certainly not the only one who experienced this kind of situation. It is indeed about poor error handling. I figured what was causing the problem when I tried to upload the image using the old basic form. Here's the screenshot: https://c2.staticflickr.com/2/1650/26360815785_55939bf5d7_o.jpg I immediately noticed that I was trying to use a filename that already existed. Then I asked myself why the Upload Wizard did not recognize and warn me about that as it did many times before. I think the reason is the file extension. The file uploaded earlier had a JPG extension (uppercase), while the new file with the same name had a jpg extension (lowercase). So, my guess is that the Upload Wizard was treating these files as if they had different names during the validation phase just because the extensions were different, while in fact it was the same file format, and it was the same filename. And, that's the very reason the program failed and got stuck in the last step with no errors displayed. So, validation of the destination filename needs to be fixed with respect to this kind of situation. My-wiki-photos (talk) 03:49, 11 April 2016 (UTC)

@My-wiki-photos: thanks for reporting. I've filed a bug report in phabricator: phab:T132356. Please feel free to edit that in case I've misunderstood something (you can use your Wikipedia/Commons username and password to log in at [1] by clicking the smaller "log in or register – Mediawiki" button below the "LDAP" login form). Keeping an eye on that bug would be a good idea as well, as developers might have questions. --El Grafo (talk) 16:37, 11 April 2016 (UTC)
@El Grafo: Your description of the problem is good. Thank you. Will keep an eye on it! My-wiki-photos (talk) 17:15, 11 April 2016 (UTC)
In addition, I assume a relational database is used, and how I see it the Upload Wizard most likely fails while trying to update the database when INSERT fails due to unique constraint, which in turn is not properly handled. In this case the last step must be avoided until proper validation is done, which is supposed to recognize duplicate values and allow for corrections before executing the last step. My-wiki-photos (talk) 05:25, 12 April 2016 (UTC)
@My-wiki-photos: Thanks for this bug report, I fixed the issue and the fix should be deployed to Commons this Wednesday, per the usual schedule. This was actually reported before as phab:T130242, but without reproduction steps and I couldn't find a way to reproduce myself until you pointed out the case issue, thank you! (The solution was actually a lot simpler – the problem was being recognized, but there was a bug in code showing the error message… ;) ) See the Phabricator task for more details. (Also, pinging people who reported this before with the good news: @Kerry Raymond, Delphi234:.) Matma Rex (talk) 17:57, 12 April 2016 (UTC)
@Matma Rex: You are very welcome. I'm glad I could help. My-wiki-photos (talk) 18:21, 12 April 2016 (UTC)