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Welcome to the OTRS noticeboard

This page is where users can communicate with Commons OTRS volunteers, or OTRS volunteers with one another. You can request permissions verification here, or anything else that needs an agent's assistance. This page is multilingual — when discussing tickets in languages other than English, please make a note of this and consider asking your question in the same language.

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Stuart Matthew Price[edit]

Hi. The image File:Stuart Matthew Price headshot.jpg has recently been deleted as "No OTRS permission since 2017-10-26" but Mr Price sent an email to Permissions on that date giving permission for its free use. In his email he said " I am just writing to grant my permission for Glenn Christodoulou (that's me - Jack1956) to use any of my images as he sees fit for the construction of my Wikipedia page. He is editing it all on my behalf.

Many thanks


Can anything be done? Thanks. Jack1956 (talk) 23:44, 7 January 2018 (UTC)

@Jack1956: Re Ticket:2017101210015045, we are still waiting since our email of 2 Nov 2017 15:14:56 +0000 for a complete statement of consent from the photographer or rights holder, please see COM:CONSENT.   — Jeff G. ツ please ping or talk to me 04:20, 8 January 2018 (UTC)

File:Vittorio Messori Desenzano 2004.jpg[edit]

Can someone check OTRS ticket for this File:Vittorio Messori Desenzano 2004.jpg and add template as appropriate. --Smooth O (talk) 10:45, 11 January 2018 (UTC)

Smooth O, I looked at ticket:2007120610013743 and ticket:2007120610013654. I don't see any permission from the photographer, or even indication of who that might have been. Not relevant to this project, but I also see what appears to be an invalid release of text material under the GFDL, which has not been acceptable for Wikipedia since 2009 or so, but perhaps I'm mistaken. Ping Elitre, who handled the tickets. Justlettersandnumbers (talk) 12:23, 11 January 2018 (UTC)
In ticket:2007120610013743 it is specified that he releases the photo in the public domain, which is acceptable. I think that it is appropriate, and that the customer was entitled to provide the permission; maybe the e-mail... --Ruthven (msg) 18:21, 21 January 2018 (UTC)
Ruthven, please forgive me if I am being obtuse here, but I see no indication that the person who made that claim was the photographer, nor any evidence of how copyright ownership was acquired by that person from the photographer. Why is the public-domain claim sufficient, and why would we accept it from that person? I wasn't around in 2007, but I know that I would ask for further clarification if I handled that ticket now – probably using our standard "permission from photographer not subject" reply. Note: I seem to have completely failed to notice the age of this ticket when I looked at it before – my comment above about an invalid release under the GFDL is quite wrong. Justlettersandnumbers (talk) 16:34, 25 February 2018 (UTC)
Justlettersandnumbers We cannot continue this conversation without mentioning private data. Please see my message on the OTRS wiki. --Ruthven (msg) 10:39, 5 March 2018 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. Ruthven (msg) 23:01, 15 March 2018 (UTC)

File:אשרה אלקיים רונן.tif and File:אשרה אלקיים רונן - אדם וחווה.jpg[edit]

Hi there, I sent approval for both those images, the aaprovals are from Oshra herself. Is there anything I should do more? I am helping her with this but I am now an expert... thanks! Heblit16 (talk) 22:53, 14 January 2018 (UTC)

Heblit16, regarding to File:אשרה אלקיים רונן.tif You do have respond in your mail from 9 January 2018. If you don't speak Hebrew please say so. -- Geagea (talk) 03:28, 15 January 2018 (UTC)
Geagea I speak Hebrew but I dont see any mail... Heblit16 (talk) 15:45, 15 January 2018 (UTC)
@Heblit16: Please check your spam folder.   — Jeff G. ツ please ping or talk to me 01:11, 17 January 2018 (UTC)
talk to me To which email your refering? can you please send it here maybe? Heblit16 (talk) 18:56, 17 January 2018 (UTC)
@Heblit16: For each, who is the photographer who took the picture? When and under what circumstances was the photo taken?   — Jeff G. ツ please ping or talk to me 19:24, 17 January 2018 (UTC)
Jeff According to Oshra herself, it was taken by a firend (who passed away a long time ago) and was given to her and everyone can use it since there are no rights. Heblit16 (talk) 16:33, 21 January 2018 (UTC)
@Heblit16: It is likely that the rights of the friend passed to the friend's heirs or the state. Without permission from them, or documentation that the friend died more than 50-70 years ago per COM:CRT#Israel, we must apply COM:PRP, assume the heirs or state still hold those rights, and delete these photos.   — Jeff G. ツ please ping or talk to me 17:57, 21 January 2018 (UTC)
Jeff, it was just a friend taking it for Oshra and gave it to her, if you will search online you will see the images also appear on I am sire I can get them to approve as well if needed. The rights were never claimed and the friend gave Osra the negatives even... Heblit16 (talk) 12:07, 22 January 2018 (UTC)
Jeff, I told Oshra about the whole thing and she contacted the man who took the pictuers's son. Which approval is needed? he is willing to help since he also knows it was given to her for by his father... please let me know asap since he lives in the us. thanks, Heblit16 (talk) 08:41, 23 January 2018 (UTC)
@Heblit16: Please have him email us, copy you, and add the following to the subject bar of the email message: [Ticket#: 2018010910007254]. We also need permission of the photographer of File:אשרה אלקיים רונן - אדם וחווה.jpg for Ticket:2018011410006343.   — Jeff G. ツ please ping or talk to me 12:20, 24 January 2018 (UTC)
G. ツ, email you in his own words saying that his father took the pictuers and gave them to Oshra? and also to which email, the regular one? thanks Heblit16 (talk) 11:31, 25 January 2018 (UTC)
@Heblit16: Yes, Also, mentions of User:Jeff G./talk don't work, please ping me.   — Jeff G. ツ please ping or talk to me 11:48, 25 January 2018 (UTC)
talk to me Hope I did it right :) I asked him to send and Oshra talked with him a well since she knows him personally. Hope it will work and pass. Thanks! Heblit16 (talk) 16:20, 25 January 2018 (UTC)

Li Mei-shu Memorial Gallery wants to donate Li's painting works to Commons[edit]

Hello, OTRS agents. Li Mei-shu Memorial Gallery has a cooperation with Wikimedia Taiwan, and want to donate Li's painting works to Wikimedia Commons. Now the gallery send a letter to OTRS (Ticket:2018011710003313) asking about the process and format of this donation. Please give us suggestions. CC: @Reke, Shangkuanlc. This is Taiwania Justo speaking (Reception Room) 08:28, 17 January 2018 (UTC)

@Taiwania Justo: It seems that the ticket has been answered. The basic process is to ensure that the Gallery holds all the copyright for the photos and provides a valid license. Then, a customized license template will be made for their uploads, or simply they will be marked as OTRS approved. --Ruthven (msg) 22:59, 15 March 2018 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. Ruthven (msg) 22:59, 15 March 2018 (UTC)


Please, retrieve this picture, here is its's permission to be published.


--Владимир Нимчевић (talk) 19:26, 17 January 2018 (UTC)

@Владимир Нимчевић: The offered permission appears to be 46 pages of typed, printed, and scanned information on 100+ files. Please send hyperlinks, a file with them, or a link to them.   — Jeff G. ツ please ping or talk to me 19:45, 17 January 2018 (UTC)

File was removed even though ticket was submitted[edit]

OTRS Ticket#2018011410006414

File Page: — Preceding unsigned comment added by Snowbird294 (talk • contribs) 17:14, 22 January 2018 (UTC)

@Snowbird294: File was not specified in Ticket:2018011410006414.   — Jeff G. ツ please ping or talk to me 19:45, 22 January 2018 (UTC)
@Snowbird294: Kindly reply to that ticket with the specific name or URL of the page on Wikimedia Commons to which you have uploaded it so that ticket may be approved. Uploading an image that has been deleted is a serious violation of Commons rules and wastes your time and ours.   — Jeff G. ツ please ping or talk to me 12:15, 25 January 2018 (UTC)

File:The Hot Chick movie.jpg[edit]

Can anyone check who gave permission for this movie poster: File:The Hot Chick movie.jpg? --Smooth O (talk) 20:09, 25 January 2018 (UTC)

@Smooth O: Non valid ticket since 02-06-2016. — D Y O L F 77[Talk] 21:53, 25 January 2018 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. Ruthven (msg) 23:00, 15 March 2018 (UTC)

OTRS ticket:2011011410009399[edit]

I'm wondering if a some OTRS volunteers would mind taking a look at Ticket:2011011410009399 and see if it can be extended to cover Commons:Deletion requests/File:British Columbia Yellowhead Highway 16 3.png. As far as I can tell, only one person commenting in the DR can see the actual ticket, and he has expressed some reservations about it. The others commenting on it (including myself) can only speculate as whether it covers all Yellowhead shield road signs. Since there are quite a number of files uploading locally to English Wilkipedia as non-free content which likely be affected by this DR's outcome, it would be helpful if a strong consensus either way (particularly about the OTRS ticket) is established. FWIW, if the ticket can be extended to cover these other files, then that's fine with me; the DR can be closed as "keep", though I think the file's licensing would need to tweaked to reflect that it is a derivative of the original file and covered by the ticket and not 100% "own work", but that's just "paperwork" so to speak. -- Marchjuly (talk) 00:23, 26 January 2018 (UTC)

@Marchjuly: My opinion at that DR was as an OTRS volunteer member who had read the ticket. Yes, it's a grandfathered old ticket, but it does apply.   — Jeff G. ツ please ping or talk to me 04:51, 26 January 2018 (UTC)
Sorry Jeff G. I didn't realize you are also an OTRS volunteer. -- Marchjuly (talk) 04:58, 26 January 2018 (UTC)

Droit de reproduction[edit]

Bonjour, Auteur, je souhaite utiliser des photographies de star issues de votre bibliothèque mais je ne sais pas si mon utilisation est légale. Les photos illustrent mes articles, une par article. Elles ne serviront ni à la publicité du livre, ni à la couverture. Quelle licence permet un tel usage ? En vous remerciant. —Preceding unsigned comment was added by (talk) 17:17, 28 January 2018 (UTC)

Bonjour, ça dépend de la photo. Tu as un exemple à nous montrer? --Ruthven (msg) 17:40, 28 January 2018 (UTC)

File:Indra A (7).jpg[edit]

At File talk:Indra A (7).jpg it is suggested that the uploader had permission to upload this image. A ticket number is mentioned. Could you look into it? Lymantria (talk) 16:11, 1 February 2018 (UTC)

@Lymantria: That filename is not mentioned in that French language ticket.   — Jeff G. ツ please ping or talk to me 17:39, 1 February 2018 (UTC)
Okay, thanks. I'll delete the file talk page then. Lymantria (talk) 17:40, 1 February 2018 (UTC)
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Photo toujours refusée[edit]

Bonjour, depuis début janvier je tente de mettre une photo d'un auteur de notre maison d'édition et chaque fois c'est refusé ou retiré par n'importe qui en disant qu'on viole les droits d'auteurs. Alors que de 1 - j'ai fait envoyer le fichier de la photographe par la photographe elle-même (avec le courriel direct pour demander une licence) pour créer une licence dans les règles et que nous n'avons jamais eu de retour de personne. 2- je tente sans succès, malgré l'accord et l'approbation de la photographe de mettre cette photo et c'est toujours impossible, plus d'un mois après la première requête. Est-ce que c'est possible de me laisser publier la photo svp, l'auteur et nous-mêmes aimerions avoir une photo à jour et libérée de droits sur la page. Il me semble que c'est simple à comprendre et que ce n'est pas "criminel". Merci de m'expliquer pourquoi ça ne fonctionne jamais.

Je parle de cette page:

J'en suis à ma quatrième discussion sur le sujet. Oui, j'ai suivi toutes les étapes et fait les demandes de licences comme il se doit, mais on me refuse toujours l'upload de la photo. Est-ce que quelqu'un peut véritablement m'aider, ici?


Janie Librex — Preceding unsigned comment added by Janie.librex (talk • contribs) 14:28, 2 February 2018 (UTC)

@Janie.librex: S'il vous plait, ne téléchargez pas à nouveau le fichier: il sera récupéré à peine l'autorisation sera lue et acceptée. Quand avez-vous envoyé le courriel? Avez-vous reçu une réponse automatique du système? Pour qu'un ticket en français soit lu, il faut attendre au moins 3 mois, à cause du manque de volontaires. --Ruthven (msg) 06:58, 3 February 2018 (UTC)
@Ruthven: Ça fait plus d'un mois...j'imagine que je dois patienter. J'ai envoyé un message et la photographe aussi. Nous avons toutes les deux reçu le message automatique. Merci. Janie Librex. — Preceding unsigned comment added by Janie.librex (talk • contribs) 15:09, 5 February 2018‎ (UTC)
  • Signing your posts on talk pages is required and it is a Commons guideline to sign your posts on deletion requests, undeletion requests, and noticeboards. To do so, simply add four tildes (~~~~) at the end of your comments. Your user name or IP address (if you are not logged in) and a timestamp will then automatically be added when you save your comment. Signing your comments helps people to find out who said something and provides them with a link to your user/talk page (for further discussion). Thank you.   — Jeff G. ツ please ping or talk to me 16:14, 5 February 2018 (UTC)
Oui, patience. Il semble que le service OTRS français soit débordé en ce moment. --Ruthven (msg) 23:01, 15 March 2018 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. Ruthven (msg) 23:01, 15 March 2018 (UTC)

2 new Bollywood-like templates[edit]

Today a new user created the 2 Bollywood-like templates

which are in the cat "Custom license tags with OTRS permission", but don't carry any ticket number. As the website carries the warning "All photos and videos posted on are only for promoting movies, celebrities and technicians. Those materials are published for general viewing and are strictly not resold or distributed." and states "Copyright © 2018. Dubai Media Incorporated. All rights reserved.", I doubt the legitimacy of these templates. Could you check whether there is any permission related to these sites? --Túrelio (talk) 11:39, 5 February 2018 (UTC)

@Túrelio: Considering, I have found only one good permission Ticket:2015051010011128, for one file on If there were a good blanket permission before that, we would already have such a template. More later...   — Jeff G. ツ please ping or talk to me 16:53, 5 February 2018 (UTC)
@Túrelio: Considering, I have found no permission tickets for files on Thus, I conclude that those illegitimate templates should be removed and Mohammedjaseem66 should be prevented from making similar ones.   — Jeff G. ツ please ping or talk to me 00:38, 6 February 2018 (UTC)
Thanks. Commons:Deletion requests/Template:Cc-by-3.0-Emirates 24/7. --Túrelio (talk) 11:32, 6 February 2018 (UTC)



I recently uploaded several images in Category:Fred Coppula and its parent category Category:Films by Fred Coppula. I was told that the otrs authorization had been sent, but so far they haven't been validated. Could you please confirm that the mail has been received ? Thanks. JJ Georges (talk) 14:44, 5 February 2018 (UTC)

@JJ Georges: Yes, the email message in French, originally assigned 2018013110009059, was filed into Ticket:2017062410003963, now open. Sorry for the delay.   — Jeff G. ツ please ping or talk to me 16:34, 5 February 2018 (UTC)
@Jeff G.: thanks, and no problem. Is there anything wrong with the permission ? JJ Georges (talk) 08:51, 7 February 2018 (UTC)
@JJ Georges: I have a question about it. I see that for example has "author=Max Antoine pour Fred Coppula prod." and "{{self|author=Fred Coppula prod|cc-by-sa-4.0}}". Can you please specify how Fred Coppula prod. owns the copyright, or at least owns the right to license?   — Jeff G. ツ please ping or talk to me 11:31, 7 February 2018 (UTC)
@Jeff G.: sure. Fred Coppula is a director and producer, and "Fred Coppula prod" is his company, which owns the copyright and the right to license for all the images. The images include stills from film that he has directed and produced, or just produced. In either case, his company owns the rights. "Max Antoine" is the director of some of the films - hence it seemed only fair to credit him - but not the copyright owner. There are a few other files in that case which have already been validated, like this one. JJ Georges (talk) 13:21, 7 February 2018 (UTC)
@JJ Georges: Thank you. I would expand it to just "Fred Coppula Productions" with no mention of cameraperson, cinematographer, director, or producer.   — Jeff G. ツ please ping or talk to me 14:02, 7 February 2018 (UTC)
@Jeff G.: I just moved the mention of the director in the file descriptions, and I left "Fred Coppula prod." as the sole author just as I had done for the previous files. Therefore, the description is identical in all files and we avoid confusion about the copyright owner. Is that ok for you ? JJ Georges (talk) 14:28, 7 February 2018 (UTC)
@JJ Georges: Yes, thanks. I replied to the ticket.   — Jeff G. ツ please ping or talk to me 14:35, 7 February 2018 (UTC)
@Jeff G.: ok, thanks. Does that mean everything is ok for the validation ? (sorry I'm asking, but I'm not quite sure I understand all the steps) JJ Georges (talk) 16:10, 7 February 2018 (UTC)
@JJ Georges: Not until tomorrow UTC at the earliest.   — Jeff G. ツ please ping or talk to me 18:46, 7 February 2018 (UTC)
@Jeff G.: Hello, sorry to bother you again. I notice that the images have not yet been validated, while others that I posted two days ago have already been. I'd just like to know if there is anything wrong and if I can do anything to fix it. Thanks, JJ Georges (talk) 08:20, 12 February 2018 (UTC)
@JJ Georges: I am waiting for an email reply.   — Jeff G. ツ please ping or talk to me 00:48, 13 February 2018 (UTC)
@Jeff G.: an email reply from whom, and about what ? (sorry, I'm a bit at loss with the details of the procedure) JJ Georges (talk) 09:08, 13 February 2018 (UTC)
@JJ Georges: from the copyright holder, about permission. I'm sorry for being obtuse, but the WMF Privacy Policy won't let me write more.   — Jeff G. ツ please ping or talk to me 14:21, 13 February 2018 (UTC)
@Jeff G.: oh dear, I'm afraid this won't work out. I never got more than very short answers from the copyright holder, who merely sent back to commons the authorization form that I had prepared for him. He did exactly that for the images we validated in June 2017, like this one. If you ask for any extra effort from him I'm not sure he'll bother.
Is it the image depicting him that poses a problem ? It's his "official" picture so I guess Studio Harcourt just made it at his request and he bought the rights to the image. The other pictures are just stills from films that he produced, like the previous ones.
If that is the problem, I'm not sure he'll ever bother to scan the contract that proves he owns the rights to his own photo. So you might as well not validate the photo depicting him and just validate the film stills... :( JJ Georges (talk) 15:25, 13 February 2018 (UTC)
@JJ Georges: Would you please document that info in the current ticket (including old ticket numbers and email addresses), by adding the following to the subject bar of the email: [Ticket#: 2017062410003963]?   — Jeff G. ツ please ping or talk to me 15:45, 13 February 2018 (UTC)
@Jeff G.: excuse me, but I'm afraid I don't understand. I don't have access to the OTRS tickets. What should I exactly do and where ? Do you want me to send an email confirming that the copyright holder is the same person who validated the previous images ? Or do you want me to write it here ? JJ Georges (talk) 16:06, 13 February 2018 (UTC)
@Jeff G.: I've sent an email. I hope this helps. JJ Georges (talk) 18:23, 13 February 2018 (UTC)
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Lien du ticket :

Agent OTRS : Ankry

Bonjour, après la suppression de mes photos sur wikicommons puis l'envoi d'un mail à, il semble y avoir toujours un problème avec mes photos qui sont susceptibles de disparaître d'ici 30 jours.

Le mail que j'ai envoyé le 25/ 08/ 2018 à 11h12 est le suivant : "Bonjour, suite à la suppression des images que j’ai pris soin d’importer sur Wikicommons, je me permets de vous retourner, ci-dessous, le modèle de déclaration de consentement rempli : « Je confirme par la présente être l'auteur et le titulaire unique et exclusif des œuvres qui sont en pièce jointe. Je donne mon autorisation pour publier cette œuvre sous la licence : CC BY-SA 4.0. Je comprends qu'en faisant cela, je permets à quiconque d'utiliser mon œuvre dans un but commercial, et de la modifier dans la mesure des exigences imposées par la licence. Je suis conscient de toujours jouir des droits extra-patrimoniaux sur mon œuvre, et garder le droit d'être cité pour celle-ci selon les termes de la licence retenue. Les modifications que d'autres pourront faire ne me seront pas attribuées. Je suis conscient qu'une licence libre concerne seulement les droits patrimoniaux de l'auteur, et je garde la capacité d'agir envers quiconque n'emploierait pas ce travail d'une manière autorisée, ou dans la violation des droits de la personne, des restrictions de marque déposée, etc. Je comprends que je ne peux pas retirer cette licence, et que l'image est susceptible d'être conservée de manière permanente par n'importe quel projet de la fondation Wikimedia. »

Comment le problème peut-il- être résolu et comment éviter la suppression des photos que j'ai importées ?

Merci beaucoup — Preceding unsigned comment added by Xavier1296 (talk • contribs) 13:26, 7 February 2018‎ (UTC)

Bonsoir user:Xavier1296, une réponse vous a été envoyée il y a plusieurs jours, à l'adresse qui nous a envoyé le message. --Framawiki (please notify) (talk) 23:11, 7 February 2018 (UTC)

Pictures at Category:Pictures from Oberwolfach Photo Collection (Bergman)[edit]

Pictures at Category:Pictures from Oberwolfach Photo Collection (Bergman) are in high resolution, but I'm uncertain about whether that's what either the MFO or the copyright holder wanted. Moreover, some of them look enlarged and noisy and pixelated, like File:Blum lenore.jpg. The MFO gave me small image of File:Maryam Mirzakhani in Seoul 2014.jpg since the source doesn't say "Copyright:MFO". I believe that the MFO would give us smaller-rez versions of the pictures taken by Bergman; they aren't marked "Copyright:MFO" as well. However, I'm uncertain. Can the tickets be verified to know what desired resolution the author and/or the MFO want us to use? If not, shall the MFO or the author be contacted? George Ho (talk) 00:47, 11 February 2018 (UTC)

IPA charts[edit]

Regarding File:IPA2005 3000px.png: Are all IPA charts free, or just those from 2005 onwards? Does the permission in Ticket:2012071010000641 mention the version(s) of the IPA chart one is allowed to use? There are IPA charts from 1932, 1951 and 1979 uploaded locally on English Wikipedia, and I wonder if they could be safely copied to Commons without us making judgments on whether they meet the threshold of originality. Nardog (talk) 17:14, 11 February 2018 (UTC)

@Nardog: Only back through 2005 per what has become, you'd have to inquire there to go back farther.   — Jeff G. ツ please ping or talk to me 23:16, 11 February 2018 (UTC)
Thanks, I'll see what I can do. Nardog (talk) 02:56, 13 February 2018 (UTC)

I sent in an email 14 days ago or longer and still haven't got a reply OTRS Ticket number is [Ticket#2018013110011279][edit]

Dear OTRS Volunteers, Kruttika Ravindra had sent an email with subject "Permission to use the File:Actress_Kruttika_Ravindra_in_September_2017.jpg" 14 days ago and still hasn't got reply. OTRS Ticket number she received is Ticket#2018013110011279

Please review the email and let us know if it can be processed and the file deleted be restored back.

Thank You Sampigesrini (talk) 18:53, 14 February 2018 (UTC)

@Sampigesrini: Process in progress. — D Y O L F 77[Talk] 20:26, 14 February 2018 (UTC)
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Question on a ticket[edit]

Hello, I sent an email a few days ago, and usually I just wait until it gets processed, but I was wondering someone could confirm it sooner rather than later due to an edit war and another user will likely not believe me? The file is File:Harvard shield wreath.svg. In the OTRS ticket, I have forwarded an email from the Trademark Program at Harvard University that lists the correct colors. The others user will likely be reverting soon due to not believing others. Any help would be appreciated! Please ping me. Thanks, Corky 16:07, 15 February 2018 (UTC)

@Corkythehornetfan:Fair-use en image, so Moved to en:Wikipedia:OTRS_noticeboard#Question_on_a_ticket (and replied there) Ronhjones  (Talk) 00:58, 1 March 2018 (UTC)
@Ronhjones: Thanks, for some reason I couldn't find the Wikipedia OTRS board... it was probably one of those days I guess lol Corky 01:39, 1 March 2018 (UTC)

File:Belarus-Hills near Lokti Village-2.jpg[edit]

I am looking to get permission for this image

It says it is approved by the owner. How am I able to see a copy of proof of use?

Thank you. — Preceding unsigned comment added by Knisefa11 (talk • contribs) 16:33, 15 February 2018 (UTC)

Knisefa11: You can't. As explained at Commons:OTRS, the correspondence is not visible to the public, and volunteers are prohibited from sharing non-public information. All they can do is verify the information already available on the file description page, which includes the licensing terms. LX (talk, contribs) 17:09, 18 February 2018 (UTC)
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Art work photo[edit]

Hello, I uploaded photo of a painting of mine, but I could not find the right "licence" to contribute to it, so it has been deleted. Could you please help me: basically I want to show the photo of my art only for reference, academic, or journalistic use. I do not want to give permission for commercial users to use the photo of my painting. In this case, WHICH LICENSE number should I contribute to it please? — Preceding unsigned comment added by Lidasher (talk • contribs) 16:45, 18 February 2018 (UTC)

Lidasher: What you want to do is incompatible with the purpose and policies of this site. If you don't want your works to be free for any purpose, you should not upload them to Wikimedia Commons. LX (talk, contribs) 17:01, 18 February 2018 (UTC)

Hello LX, yes I have just read the section on "free enough" which states that the works have to be available to also commercial users. So yes I am afraid I cannot allow them on Wikipedia. Thanks for getting back to me.. — Preceding unsigned comment added by Lidasher (talk • contribs) 17:26, 18 February 2018 (UTC)

validity of TicketNumber=2010111410016551[edit]

New user ABC 1210 (talk · contribs) has added {{Permission OTRS|id=200100209043}} to a number of his own uploads from different sources, thereby unlikely valid. File:Colors HD.jpg, File:Do Saheliyaan.png, File:Kitani Mohabbat Hai--serial.jpg, File:Jodha Akbar-tv-show.jpg, File:Tere Liye-Serial.png, File:Main Lakshmi Tere Aangan ki-LifeOk.png, File:Tumhari Paakhi Show Poster.jpg, File:Prithvi Vallabh logo.jpg and File:Prithvi-Vallabh- Serial.jpg. Please check soon, as he continues uploading. --Túrelio (talk) 20:21, 18 February 2018 (UTC)

@Túrelio: The only authorized use of Ticket:2010111410016551 is File:Ben Herzl and Haramati.JPG, however it appears to be used by 100 files, so I have nominated the other 99 for deletion. Ticket:200100209043 is invalid, as it is too short.   — Jeff G. ツ please ping or talk to me 21:08, 18 February 2018 (UTC)

Hello, sir ABC 1210 (talk · contribs) has recently changed I'd as Ticket:200100209043 so I am going to remove your deletation request, thank you, if you want to any more information than leave me a message hare.

Vivekka(Talk Page), 11:23, 19 February 2018 (UTC).

Edits have been reverted now and user blocked by colleague Green Giant. --Túrelio (talk) 10:33, 19 February 2018 (UTC)

File:United Airlines flight 1175.jpg[edit]

Is this true? --jdx Re: 18:17, 20 February 2018 (UTC)

No it isn't. That ticket has to do with Category:Universytet Metro Station, Kiev. The attached "permission" letter also isn't valid as it is easily forged. I have DR'ed the image. --Majora (talk) 02:55, 21 February 2018 (UTC)
OK, thanks. So we should look closer at AyaanLamar's contributions because I have already found a QI image which has not been even nominated. --jdx Re: 05:15, 21 February 2018 (UTC)

Captive elephants taken by N. A. Naseer[edit]

One of my friend in Malayalam Wikipedia informed me that three photos of captive elephants taken by N. A. Naseer were deleted from the Malayalam Wikipedia page. Upon inspecting that page i found the files were deleted by you. They are File:Elephants of Kerala L12 (2).jpg, File:Elephants of Kerala L13 (2).jpg and File:Elephants of Kerala L14 (2).jpg. They are from the category, Category:Photographs of captive elephants taken by N. A. Naseer and I can see a similarly named one still existing with a OTRS ticket #2017030110015374. Could you check and let me know what the missing information is? Pinging the uploader, the ML Wiki editor and the only admin from Malayalam Wikipedia too for any further inputs.

One more issue I came to notice is that OTRS ticket# in both Category:Photographs by Joseph Lazer and Category:Photographs by N. A. Naseer are same in most files (#2013082110009341). So my assumption is that 1. either, there is a mistake in ticket# entered, 2. or, mails from both parties got merged. Naseer's mail ID is very well known that you can see in the license tag.

(Moved from the deleting admin's talk as suggested) Jee 13:02, 21 February 2018 (UTC)


Can someone check ticket for this file? Ticket number is 2018022210012873. Thank you! --Musaeum (talk) 19:21, 22 February 2018 (UTC)

  • Symbol oppose vote.svg Oppose If a free license has been sent to OTRS, then the file will be restored automatically when and if the email is received, processed, and approved. Note that OTRS, like Commons, is entirely staffed by volunteers, and, also like Commons, is shorthanded, so it may be close to 45 days before the email is processed and the file is restored.
If the message was sent to the English language version of OTRS and the email has been properly received there the sender will receive an automatic reply with the ticket number. If the sender has not had a reply, please check that it was sent correctly and try again. Other language versions may or may not provide the automatic reply.  — Jeff G. ツ please ping or talk to me 09:21, 23 February 2018 (UTC)
OTRS verification process in progress. --Ruthven (msg) 23:05, 15 March 2018 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. Ruthven (msg) 23:05, 15 March 2018 (UTC)

droits auteurs contesté par JCB pour image : Claude de Romefort, autoportrait 1942 jpg et l'image supprimée sans vérification préalable.[edit]

L'image file:claude de Romefort autoportrait 1942 jpg a été supprimée par JCB depuis le 16 février sous prétexte qu'elle n'était pas sous licence. Un mail et même plusieurs ont été envoyés par les ayants droits pour deux images, celle mentionnée ci dessus et une autre intitulée claude de Romefort, jugement dernier novembre 1976 détail. Cette dernière ne pose pas de problème, l'autre par contre, celle supprimée, a fait l'objet de demandes complémentaires qui ont été produites par mail,en même temps que la seconde mais la mention n'a pas été mise à jour. Voila une semaine que j'ai renvoyé un mail resté sans réponse et que je n'ai aucune réponse pour savoir si ces mails envoyés pour autorisations par les ayants droits ont bien été reçus et conservés. Que faire pour rétablir cette image ? que faire pour que JCB ait accès à ces mails et rétablisse cette image? je vous remercie--Tpgrieg (talk) 09:57, 24 February 2018 (UTC)

Bonjour, j'écris partout, je suis perdue! Je viens de trouver cette otrs notice board pour renouveler ma demande. Le 16 février dernier, JCB a supprimé cette image (cf sujet) sous prétexte que cela faisait 30jours qu'il fallait confirmer l’autorisation de licence. Cela avait été fait mais la mise à jour n'a pas suivie. Il y a eu un premier envoi de mails des ayants droits, puis à nouveau des nouveaux mails en complément ainsi que le rajout d'une nouvelle image nommée Claude de Romefort jugement dernier 1976 détail jpg. Celle ci n'a pas eu de problème tandis que la première a conservé sa mention otrs sans mise à jour. Pourquoi ? comment faire pour la rétablir? je passe mon temps à expliquer dans différents lieu du labyrinthe de wikimédia et wikipédia, pas de réponses, pourquoi? , merci de votre aide , je suis désespérée.--Tpgrieg (talk) 10:31, 24 February 2018 (UTC)

@Tpgrieg: Il ne faut pas se désespérer pour si peu! Avec l'e-mail il devrait y avoir un numéro de ticket. Si vous l'avez, on pourra contrôler. Normalement il faut plusieurs mois pour vérifier une authorisation et, une fois fait, le fichier est remis où il était. --Ruthven (msg) 12:09, 26 February 2018 (UTC)

File:Perjalanan Hidup Saya.pdf -- copyright holder email[edit]

The copyright holder (son of author) has sent an email verifying that File:Perjalanan Hidup Saya.pdf is released under CC0 license. Can anyone verify? Also, the book does not have information regarding who made the book cover (pages 1-2, page 2 is the back cover which in turn contains the blurb which I regard as part of the book), will it be redacted from the uploaded file? Aumars (talk) 19:48, 25 February 2018 (UTC)

  • Symbol oppose vote.svg Oppose If a free license has been sent to OTRS, then the image will be restored automatically when and if the e-mail is received, processed, and approved. Note that OTRS, like Commons, is entirely staffed by volunteers, and, also like Commons, is shorthanded, so it may be close to 45 days before the e-mail is processed and the image is restored.
If the message was sent to the English language version of OTRS and the e-mail has been properly received there the sender will receive an automatic reply with the ticket number. If the sender has not had a reply, please check that it was sent correctly and try again. Other language versions may or may not provide the automatic reply.  — Jeff G. ツ please ping or talk to me 10:10, 26 February 2018 (UTC)
That didn't answer my question, so I'll assume leaving the first two pages of the PDF should be fine. Ticket number is Ticket:2018022510004028, the email registered the file as "Perjalanan_Hidup_Saya.pdf" although the real uploaded file doesn't contain underscores. I don't think the automated system will realise that, it would be great if an admin could do it manually for a minute. Thanks in advance. Aumars (talk) 10:31, 27 February 2018 (UTC)
Underscores and spaces are equivalent in MediaWiki page names. In the visible form spaces are shown whereas respective canonical URLs contain underscores instead. Incnis Mrsi (talk) 17:28, 28 February 2018 (UTC)
Thank you for the information. May I have an update on the ticket? It's been more than two weeks since I've uploaded the file and there has been no response. I hope there are no problems with it. Aumars (talk) 12:11, 12 March 2018 (UTC)

photo supprimées alors qu'une demande OTRS est envoyée depuis le 16/12/2017[edit]

Bonjour, demande envoyée le 16/12/2017 pour les fichiers ci-dessous : premier tag envoyé par User:Krd auquel j'ai répondu. Le 26 décembre, les tags ont été enlevés, puis quelqu'un les a rémis sans m'en avertir. l'utilisateur User:JuTa a supprimé les fichiers le 22/02 sans lire les réponses que j'avais écrites (il ne parle pas français). J'attends que ces fichiers soient réactivés jusqu'à l'obtention d'une réponse officielle de l'OTRS. Merci d'avance de votre diligence,

--Aldebaran0101 (talk) 09:26, 27 February 2018 (UTC)

Bonjour Aldebaran0101,
Quel est le numéro du ticket ? Cordialement, Yann (talk) 09:32, 27 February 2018 (UTC)
Bonjour @Yann:, merci de votre réponse. L'utilisateur Otourly vient de me donner le numéro de ticket OTRS 2017120910003266, Cordialement, --Aldebaran0101 (talk) 09:24, 28 February 2018 (UTC)


Can somebody check ticket 2011030410006577 for this image? Speakers of Romanian preferred. @Silenzio76: @Turbojet: what do you say? Gikü (talk) 15:56, 27 February 2018 (UTC)

The ticket 2011030410006577 releases all photos from under the CC-BY-SA-3.0 license. There are hundreds of images. The permission is signed by the director of Directorate of Information and Public Relations of National Defense Ministry.
I've completed the permission to the image. --Turbojet (talk) 16:57, 27 February 2018 (UTC)
@Turbojet: Is it good how I prepared the image description? Can I continue in the same manner? Gikü (talk) 18:47, 27 February 2018 (UTC)
IMO, yes. If somebody disagrees, I also learn something.
Please make a list of all those images and let OTRS volunteers confirm the tichet everywhere. --Turbojet (talk) 09:25, 28 February 2018 (UTC)
@Turbojet: You mean a list of all images sharing this ticket ID, be it on rowp or Commons?
Meanwhile, please also review these ones:
Thank you. Gikü (talk) 19:00, 28 February 2018 (UTC)
IMO on rowp. We talk there.
Done for the 3 above. --Turbojet (talk) 08:33, 1 March 2018 (UTC)

File:Schwatka Note.jpg[edit]

Can anyone tell me whether copyright applies to letter written and signed by a then-US Army Lieutenant? Either {{PD-USGov}} applies, or probably it's still copyrighted when it was first published in 1995 (per chart). Moreover, can ticket:2018010710000381 be evaluated please? Thanks. George Ho (talk) 05:14, 1 March 2018 (UTC)

The ticket is about the photo of the document, that was written more than 138 years ago, so I believe we can safely assume it is in the public domain now. --Ruthven (msg) 14:10, 2 March 2018 (UTC)
Changed the licensing status. Now what about the OTRS tag? George Ho (talk) 20:34, 2 March 2018 (UTC)
Or probably unpublished? George Ho (talk) 20:37, 2 March 2018 (UTC)
@George Ho: We can leave it there, or move to the talk page. The idea is to have a link to the OTRS exchange for future memory. --Ruthven (msg) 20:38, 2 March 2018 (UTC)

Файл:Косенко Віталій Анатолійович.jpg[edit]

Помогите пожалуйста с этим файломКосенко_Віталій_Анатолійович.jpg, мне разрешили им пользоваться, но я так понимаю письмо от автора так и не пришло, а прошло уже пару лет, как мне сохранить его? Отсюда видео общедоступное. DENAMAX (talk) 00:29, 2 March 2018 (UTC)

Contradictory info between description table and EXIF[edit]

Do we ask for permission when the author mentioned in description table is different from the one mentioned in EXIF data? For example, please see File:Александѫр Николов.jpg where the uploader is User:Mayakyt, the author in description table is Georgi Bozhanov, and the author and copyright holder is Ivelin Metodiev according to EXIF data. And please also see the history. At first, it was not claimed to be own work. Later, another user added {{own work}}. Thank you 4nn1l2 (talk) 15:44, 4 March 2018 (UTC)

@4nn1l2: We should ask for permission in such cases. I have done so.   — Jeff G. ツ please ping or talk to me 02:14, 5 March 2018 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. Ruthven (msg) 23:07, 15 March 2018 (UTC)

File:Brian Watson, candidate for Colorado State Treasurer 2018.jpg[edit]

Got a weird situation on File:Brian Watson, candidate for Colorado State Treasurer 2018.jpg, where the uploader has linked to a PDF version of the email they sent to OTRS nearly a year ago. Could someone please see if that email actually exists in OTRS, and if so, add the ticket number? Thanks, IagoQnsi (talk) 02:42, 6 March 2018 (UTC)

Can't see the PDF, but I did find ticket:2017050510000021 which does not contain evidence of permission. The last email sent was by us in June 2017, with no response. --AntiCompositeNumber (talk) 16:56, 10 March 2018 (UTC)

File:Duki Dror.jpg[edit]

I just noticed that Commons:OTRS/Noticeboard/archive/2017#File:Duki Dror.jpg was archived without answering the questions I asked and without addressing Ronhjones' concerns. Could this please be dealt with (i.e. sort out the permission for both revisions and split them, sort out the permission for one revision and delete the other, or delete both of them) instead of swept under the rug (archived without action)? Thanks, LX (talk, contribs) 18:41, 9 March 2018 (UTC)

OTRS Ticket 2014070610007854 - No response to the email sent by User:Sphilbrick on 26/03/2017. I've found an alternative e-mail (not a gmail address) on the (alleged) uploader's web page, so I have re-sent the enquiry. Ronhjones  (Talk) 19:07, 9 March 2018 (UTC)

Demande de restauration[edit]

veuillez trouver ci-joint copie du mail que j'adressais le dimanche 11 février 2018 15:05 à user:AntonierCH.
A ma surprise, sans que je sois averti d'une discussion, et sans réponse concrète, après apposition d'un bandeau stipulant que l'origine de l'adresse mail n'est actuellement pas identifiée les fichiers sont supprimés sans préavis le 11 mars 2018 à 00:30 par Jcb.
Quelle demarche doit être efectuée auprès de l'OTRS pour leur restauration alors que l'autorisation de l'auteur a été transmise ?
--Cordialement. 6PO (talk) 13:11, 11 March 2018 (UTC)

Message d'origine-----

De : Wikimedia Commons [1]
Envoyé : dimanche 11 février 2018 15:05
À : 6PO
Objet : Copie de votre message à AntonierCH : Wikimedia Commons email from user "6PO"

Bonjour AntonierCH,

Les règles de l'ORTS protègent parfaitement le droit d'auteur et ne sont jamais à remettre en cause. Cependant j'ai depuis quelques mois beaucoup de mal à comprendre leur application.

Ainsi pour File:Île du Levant. Nature.jpg j'ai transmis une autorisation avec licence établie en pdf par l'auteur vérifiable sur une adresse web. Ce dernier (Michel Guinard) a néanmoins du répondre à une demande OTRS (ce qui l'a un rien agacé...

Pour File:Île du Levant. Phare du Titan.jpg même démarche de transmission en pdf par l'auteur (Olivier Hoarau) [il s'agit du meme auteur que pour les fichiers suivants].

Puis lui est demandé des autorisations et des licences pour une série de clichés. Ce qu'il accorde très rapidement :

par mail qui vous sont transmis mais qui sont remis en cause ?

La procédure est pourtant la même que :

En résumé que faire ?
Rechercher des clichés est difficiles car identifier les auteurs est ardu, trouver comment les contacter difficile et parfois pour une raison qui est leur droit l'absence de réponse ou le refus est acté.

Merci de tout ce que vous faites pour l'OTRS mais essayez d'être clair dans vos souhaits. Remettez si nécessaire la page de demande à jour sur Commons.

Cordialement. 6PO

Bonjour 6PO,
La raison principale est qu'il y a beaucoup de retard dans le traitement des autorisations. Désolé. Cordialement, Yann (talk) 13:17, 11 March 2018 (UTC)
Bonjour 6PO, pourrais-tu me rappeler le numéro de ticket pour que j'expédie cela ? Effectivement, notre backlog est a plus d'une centaine de jours et la qualité et rapidité du traitement (surtout si un suivi est nécessaire faute d'informations incomplètes ou insuffisantes par exemple) peut laisser à désirer. --AntonierCH (d) 14:28, 11 March 2018 (UTC)
Bonjour --AntonierCH, je retrouve dans mes archives : Ticket#2018012510011852 . Est-ce bien cela ? Merci pour tout ce travail et Cordialement. 6PO (talk) 14:38, 11 March 2018 (UTC)
6PO : Ce courriel a reçu une réponse. Nous avons demandé à l'auteur de nous confirmer que l'autorisation était authentique (vous êtes en copie du courriel). A ce jour, il ne semble pas qu'il nous ait répondu. --AntonierCH (d) 15:41, 11 March 2018 (UTC)
Bonjour AntonierCH, en absence de réponse, pour une question qu'il ne juge peut-être pas prioritaire puisque qu'il a déjà donné son autorisation, l'OTRS peut-t-elle reformuler sa demande ? Cordialement. 6PO (talk) 15:47, 11 March 2018 (UTC)
Comme expliqué précédemment, nous sommes surchargés et n'avons pas le temps de faire de multiples relances. La procédure de base est simple, c'est l'auteur qui devrait nous contacter directement. Dans le cas présent, il s'agit d'oeuvres pour lesquels ont peut s'attendre à un retour sur ses dires de l'artiste et il me semble important qu'il nous confirme l'existence d'une telle autorisation. Exceptionnellement, je viens de le relancer. --AntonierCH (d) 15:51, 11 March 2018 (UTC)
Bonjour AntonierCH, merci de cette démarche à la laquelle l'auteur (Olivier Hoarau) a accepté de vous répondre directement ainsi qu'en témoigne le mail du dim. 11/03/2018 17:13, avec le numéro de Ticket#2018012510011852, pour lequel il m'a mis en copie (et que je vous ai néanmoins aussi transmis). Merci pour tout ce travail qui va permettre une restauration.--Cordialement. 6PO (talk) 17:09, 11 March 2018 (UTC)

Bonjour AntonierCH, vraiment un grand merci d'avoir permis ces restaurations. Toutefois je n'ose plus les remettre sur Wikipedia France car ells ne possèdent pas de ticket OTRS. Or, il s'agit du seul élément qui manque avant que l'île du Levant passe au vote AdQ. Quelle démarche dois-je effectuer ? Merci de me conseiller et de votre disponibilité. Cordialement. 6PO (talk) 21:19, 15 March 2018 (UTC)

A question on partial uploads[edit]

Quick question on the OTRS process. I've reached out to a copyright holder about submitting an image they have onto Commons, and they're somewhat reluctant about handing over the whole image. They are, however, fine with uploading a portion of the work. The image itself is a group photo, and I'm after a cropped part of it to use as a portrait for a historic figure on Wikipedia- this is the bit they're willing to crop and donate.

Is this acceptable to you guys, or does he have no choice but to upload the whole image? What's the process/consensus here? I'm new to all this and I'm not sure where else to ask. - ක - (talk) 04:52, 16 March 2018 (UTC)

@Jesuschristonacamel: That is fine, as long as the EXIF metadata survives the cropping. If it doesn't, they can email us the whole file with EXIF metadata, and we can apply that to the crop.   — Jeff G. ツ please ping or talk to me 05:25, 16 March 2018 (UTC)
@Jeff G.: Cheers! I'll get him to submit an OTRS ticket soon.- ක - (talk) 05:46, 16 March 2018 (UTC)