File:2021年3月24日 蒙古族公交司机14年用蒙汉双语服务乘客.webm
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眼前这位说着蒙汉双语的公交车司机名叫苏日娅，“80后”的她是呼和浩特市5路车的一名公交司机。为了更好地服务少数民族乘客，14年来苏日娅坚持用蒙汉双语问候乘客、播报乘车安全提示等，遇到说蒙语的乘客，更是主动上前问询帮助，得到了不少乘客的好评。 苏日娅告诉记者，起初她用蒙汉双语服务是因为她驾驶的公交车途径内蒙古多所大学，在车上经常会遇到不会说汉语的蒙古族学生，为了方便与他们交流，苏日娅便主动说起蒙语来。再后来，苏日娅的蒙汉双语服务帮助了越来越多的乘客，除了内蒙古自治区当地，还有来自青海省的蒙古族，甚至还有来自蒙古国的乘客。 除了坚持蒙汉双语服务外，苏日娅还在工作的点滴方面“创新加码”。疫情期间，为没带口罩的乘客免费提供口罩；雨雪天，细心考究怎么停车能让乘客方便上车；遇到腿脚不便的乘客，她会主动下车搀扶，多年来不少乘客还与苏日娅成为了好朋友。 2018年，公交公司以她的名字成立了“苏日娅创新工作室”，倡导更多的人加入到她的服务队伍中来。 |
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| Source | https://www.youtube.com/watch?v=i7-DsCL1i2A |
| Author | 中国新闻网 |
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| Date/Time | Thumbnail | Dimensions | User | Comment | |
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| current | 07:53, 15 April 2021 | 2 min 53 s, 1,280 × 720 (41.05 MB) | Walter Grassroot (talk | contribs) | Imported media from uploads:5d6e9fc4-9dbd-11eb-9af1-0a7fb64cb320 |
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