English subtitles for clip: File:Townandt1950.webm

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Thank God it's busy.

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It's building.

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Your factories are going up with the
assurance they carry of increased prosperity

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the old homes are under consumer
and the new family is moving in.

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It's a barometer of confidence
in the future of my town.

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A confidence that comes
from knowing it's money and

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that the excellent schools for
example that serve their children

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and the playgrounds available for
recreation for going to the happy fathers

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and mothers who live here

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and call it home for my town is in
the present a sense of the word.

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From the early call of the milkman through
a day of normal activities one gets the

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feeling

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but this is a community of good neighbors
the kind of a place you'd like to live.

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Perhaps grow old in the kind
of a place you take pride

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that a great many people take pride
in that's my town that's making

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it all. What's welding it
into a growing community.

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Many things of course

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but one of the most essential factors
in its growth is communication.

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Communications provided
by the telephone company

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and designed among other things to give my
town the means for transacting business.

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The means for communicating information

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or seeking help for
keeping old friends into.

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Yes communications on the
telephone company that provides.

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Our part of every community
in America the welding force

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that joins them into a nation of
neighborhoods communicating with each other.

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With every country of the world
like my town itself the telephone

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company is more than buildings in the
wholesome switch for its people.

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Many people in many places doing many
different jobs like the operators

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who handle telephone calls in my
town. Here in the central office.

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You can feel the pulse of the community.

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The flashing lights on the switchboard
reflects the activity of the town.

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It begins to stir in the
early hours of the moment.

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It reaches its peak in
the rush hours of data.

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The man. Settles back for the night.

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It's the job of the traffic department to
handle this changing volume of call it

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has to be ready with enough equipment

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and enough operators twenty four hours a
day to meet the customer's demands for

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service from the earliest days of her
training every operator learns to think of

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her job in terms of service to the
community this information may I help you

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or will market. Take a more
scary place. One moment please.

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The number is right. Five six two
four zero five six two four zero.

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Thank you.

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In addition to supplying information for
writers put through kind of many of them

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two out of town points near and far

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and for each call they handle they record
the facts needed to accurately build a

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customer. The calling number. A place
called and length of the conversation.

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Noted for use by the accounting that
sometimes an operator handles calls

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that are more urgent
than other operators in

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my house

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the telephone operators tradition of
staying on the job in times of disaster is

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well known a responsibility they willingly

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accept

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and take pride in the

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emergency operator performs a service
that is vital to the business

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and social life of every pricing
community in the nation and

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that certainly fits my town.

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It's a community thing are yours to
keep pace with demand construction of

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new factories are going up creating greater
job opportunities as a whole for my

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town

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and its people are being built to house
the increasing population of workers

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and their families.

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They all need communication on the
telephone company to be ready to supply.

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Connecting these new telephones
is the job of telephone

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and Stone Age morning I gather at the
plant works center to get the day's

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assignments from their
installation supervisor. Said.

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Your first. Well I guess
is what keeps you busy.

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Better start with this new
installation. John Goodman Miller.

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Say things go down to plan
school. I think I learn a lot.

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Feel better when his first day is over.

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Later And

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I can. Always do this a telephone wire
and it's going to run from your house.

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The big cable on top of that for.

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A cable got about a hundred
wires inside of it

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and each one of them connect
to a phone in somebody's home

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or office the cable then
travels from pole to pole

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on till it reaches our central office where
all the little wires are connected to

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switching equipment switching equipment
companies the phone calls automatically

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send them to the operator and your
phone will be ready for service.

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That is they will be as
soon as I took them up

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on you get back.

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It's. Look your phones
are ready Mrs Gardner.

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Right now you can call anywhere
in the world if you want to.

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And here's your new directory your
name will appear in the next issue.

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Meantime people can find you
through information. Thank you.

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It's nice to have a talk.

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You

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having trouble on the job.

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Nothing special but I did have a
youngster as commission press

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and I got me thinking. I saw
phones and I know all the steps.

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So that's part of my plans training

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but where are the other departments
coming in how they fit in the act.

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So I guess that's a natural question
for a newcomer to and you're curious

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and you should be about how your job
fits in with others in the company.

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Well it's kind of a big order
Ted but I can tell you this.

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All of us in the telephone company
are organized to do just one thing.

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To give people good telephone service
now to do that and do it right.

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Takes a lot of people with
a lot of different skills.

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Now I know you've been through
this a plant school bus.

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Let's just review it say there's a new
family like the gardeners here move to my

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town and one telephone service.

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Chances are someone in the family
goes to the telephone office

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and puts in a lot of was a thought it
could be telephone there is a way it's

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handled by one of our service representatives
in the commercial department the

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service rep makes the customer feel
at home against the name and address

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and how the name is to be
listed in the directory.

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You see she wants to be sure the customer
gets complete telephone service these

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days homes have telephones
wherever it's convenient

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and that's as it should be they want their
extensions where they will be of most

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value it could be indoors in the bedroom

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or outdoors on a terrace

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and we install this can
be of help for instance.

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You'll find you have lots of chances to
suggest locations for telephones while you

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work. It's all part of doing a good job.

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But let's get back to Mrs Gardner's
request the service right.

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Now once the order was placed
commercial goes right to work on.

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First off a copy of the order with all the
details to send to the point department

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there.

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Click assigns the necessary facilities to
do the job including central office lines

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and outside equipment
simultaneously directory traffic

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and accounting people receive
identical copies of the order.

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So they can prepare their records for the
new customer the plan installation copy

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of that order comes to me and I assign
the word to you fellows each morning.

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Now while you are hooking up the line for
Mrs Gardner's phone the frame man in the

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central office was connecting
it to the switching equipment

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that gives us the circuit

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that makes it possible for Mrs
Goddard to pick up her phone

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and call to a friend across
town or across the nation.

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Well that's part of the story.

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Lots more of course

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but maybe it's given you some little
background on how a few of the boxes work

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together to help a boy I've
got a lot to learn have

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and I we've all got a lot
to learn to use you never

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stop learning in this business.

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And you'll understand your own job better

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when you know how other departments operate
for instance the commercial the fact.

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In addition to servicing new customers
such as Mrs Gardner also handles the

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payments of the customer's bill

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and has a further responsibility on forwarding
the names of new subscribers to the

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printer for the telephone
directory every name address

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and number is carefully checked and
rechecked for absolute accuracy.

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It is an exacting task.
Every step of the way as.

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They say it's something for the book the
book in this case being the most widely

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used by humans the year Commercial also
collects the money from public telephones

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that serve my town and stores
factories transportation centers

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and even along the highway. Then
there are the telephone salesman.

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They have a job of calling
on business customers

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and suggesting the type
of telephone system

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that will best serve the customers business
needs directory advertising salesmen

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also call in business customers

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and show how yellow pages advertising can
help they plan the kind of layout for the

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attract buyers

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and boost sales for the advertising the
service the telephone people give candy as

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an immediate right now. It can seek
and answer the needs of today.

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It can plan the needs of tomorrow

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and the needs of tomorrow are a service
responsibility of the engineers they have a

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job of looking at them to separating how
and where my town is going to grow.

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So all the telephone line can be installed
a sufficiently and economically

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and be ready when the customer needs it.

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They decide where telephone cable will
be installed how it will be installed

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underground or overhead

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and how much of it will be needed to
do to be a two hundred pair cable

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or a four hundred bare cable

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and they have to make sure there's enough
equipment in a central office to handle

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the switching of the cards

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and plan tables for routing long distance
calls the engineers also work directly

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with builders in my town to be sure the
telephone service will be ready for

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customers when they move
into their new home.

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How is this run twenty to twenty five
thousand dollars and I've got the.

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Outworking figured it had been finished
by spraying In other words you want to be

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ready for immediate telephone installation
when the houses are completed.

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Definitely. Welts is a situation.

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Mr Palmer laid out in the feeder
cable coming up to this area

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but please don't got to get our poles

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and distribution cables in
place for wiring to the house.

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I had no idea there was so much involved.

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But that's why we appreciate this advance
notice some dollars don't include us in

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their plans and then the new homeowners
have to wait for their telephones.

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We don't want that to happen here.

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We want phones available when our
houses go up you can count on us.

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We'll be ready in just such fashion
planning on construction work go

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hand in hand grow

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and expand cable

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terminals go in communications

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develops the server growing the of my hand

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or give my town the
tough telephone service

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and expects

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and that's where accounting comes in.

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It has to keep track of all the money

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and receive the company may know where it
stands financially all bills in invoices

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come to accounting for checking

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and they keep all the cost records necessary
to prepare the company's financial

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reports they have charge of the
records the document the location.

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The type of telephone plant
here to prepare the paycheck.

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Never failing interest to
every employee of the company

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the customer's bill.

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Data processing equipment handles a customer's
bill from the first step of listing

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the customer's name

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and address through the successive
stages of computing the bill

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and preparing it for mailing

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all over town telephones or
bringing people together.

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Thank you Mr Straight the
order over in about an hour.

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How things in my town has things
are pretty good in my day.

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There's a sense of growing
prosperity growing crime.

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Growing and the telephone
company is a grateful protest.

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We've seen the parts played by the various
operating departments such as traffic.

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Whose operators handle many of the
plans which install and maintain the.

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Engineering where all the planning

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and designing are done commercial which
is responsible for many customer services

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and finally accounting where all the
financial records are prepared working in

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support of these operating units the
companies test apartment such as personnel

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personnel helps to develop

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and train people in all levels of
employment they handle benefit

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and pension plans present
reminders of earlier day.

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They also watch over the health of the
employees and arrange for medical attention.

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Whenever they need

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and equally important staff section is
the legal department which checks all

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company contracts

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and represents the company in court action
public relations is also one of the

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companies stepped apart.

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It is largely responsible for keeping the
public informed about the company its

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members write news releases
for the community newspapers.

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They also prepare a
newspaper advertisement

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that promotes various telephone
services and they coordinate activities

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that deal with radio or television
shows they prepare films

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and other programs for
employee and public group

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and they take part in a arranging telephone
open houses to which the people of the

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community are invited the preparation
of the Company magazine is also the

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responsibility of public
relations. Well Mike.

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We've had our problems and
putting this together

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but they're then many excellent
comics showing part of it just.

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Now I think we've reached the point where
we need a good story to wrap the whole

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thing up. Now I have some idea
that I could talk all the way to.

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That scene now

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that the previous articles have covered
all phases of our companies up or.

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That's correct and other
we've explained what we do.

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I think we should show how
we fit into the big picture.

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However backed up by a Western Electric

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A.T.M.

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To the Western Allies telephone
laboratories magic names in communication

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with the world. Let's start with eighty

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and take the parent company which
coordinates the activities

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and policies of all the
companies in the system.

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Each of the operating companies serves
a specific area of the United States

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and Canada. Each has its own
duties and responsibilities

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but all work closely with a T.N.T.
Which provides advice under systems.

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Whenever needed. It's own territory.

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Each operating company supplies local and
long distance service and eighty N.T.

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Through its along lines Department connects
each company with the other uniting

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them into an integrated system long lines
also connects the Bell System with the

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thousands of independent telephone
company it furnishes the links

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that make nationwide
telephone service possible.

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It builds and operates
the radio relight hours

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that carry calls across the continent it
supervises the laying of underwater cables

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that enable people to call across the sea

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and although many people
aren't aware of it.

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Long lines also provides
the channels that radio

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and television broadcasters use
for their nationwide network

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Western allies is an equally important.

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I know of a bell system it services
the systems manufacturing on

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and from its plans throughout
the country in the millions

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and millions of telephones

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that the Bell companies require to serve
a growing nation Western also produces a

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vast amounts of people that are needed to

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and are connected these
telephone found its bills

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and installs the dial switching equipment

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and switchboards used in most central
offices in addition to manufacturing cable

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and communication equipment Western also
serves as the supplier for the entire Bell

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System. This means

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that the company is not only depend
on it for their telephone apparatus.

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But also there are other everyday supplies
such as paper clips typewriter ribbon

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and anything else they need naturally
Western Electric doesn't make all these

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things itself.

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As a matter of fact most of the items are
purchased from more than thirty three

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thousand industrial firms across the
country from its warehouses strategically

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located over the nation Western alike
think is able to Rush Communications

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equipment to any stricken area in times
of emergency this equipment is so

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standardized

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that Truman brought from any operating
company of the Bell System can use it

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without further instruction.

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This is sure as efficient than
rapid restoration of service

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but there is the extremely important
part that both Western life

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or a family telephone laboratories are
playing in building a nation's military

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defense system much to do in the design

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and construction of such
projects as the do and say

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and in the development the
manufacture of guided missile.

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Bell Telephone laboratories
is the research

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and development partner
in the Bell System.

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It is one of the largest

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and most experienced industrial
laboratories in the world

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and it is uniquely qualified to do
the design work for both military

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and civilian communications a question
its job is to provide America with the

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communications of the future as it has
already designed the communications of the

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present laboratories modern research
centers are staffed by scientists

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and engineers planning years ahead
searching designing seeking new knowledge.

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You'll understand their aim is to
continually develop better tools

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and equipment to improve telephone service

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and to do it in such a way
as to what your efficient

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and economic operation the achievements
of the laboratories researchers are many

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ranging through all branches of the
communications the one of their latest advances

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in telephone progress is leading to new
systems of automatically switching

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telephone calls these systems
are so radical in design

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that they promise to bring tomorrow's
customers a multitude of almost dreamed of

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services the tiny device which will
make these electronic switching systems

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possible is the revolutionary transistor
invented after a laboratory is the

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transistor brought Bell scientist one of
the two Nobel Prizes they have won for

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discoveries in physics though it was
primarily developed for the betterment of

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telephone communications the versatile
transistor now appears in a staggering

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variety of devices

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and equipped it has become an important
factor in the growth of many new industry

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development that is welcomed by
the telephone company. Welcome.

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Because it is in the pattern of service

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that is traditional with every phase of
telephone operation from its very beginning

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service has been an inseparable part of
the telephone story as inseparable as the

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telephone company is long

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and continuing association with a communities
of America the mine towns everywhere

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00:26:25,44 --> 00:26:29,39
people gave us the
opportunity to be absurd.

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They have grown together these
cities and villages of America

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and their telephone company good
friends and good neighbors.

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They share the responsibilities of good
citizenship who telephone people are proud

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of those responsibilities on the job land
as individual citizens helping their

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communities in their own way.

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They are proud of being part
of their town's hopes and joy.

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Being able to further its
communication. Whatever the hour.

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Proud

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and happy to be of Sarah who has.