Commons talk:OTRS

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OTRS? WTF? OMG! TMD TLA. ARG![edit]

The technocratic nature of this page has bothered me for quite some time. I did a major rewrite of the page two years ago, so that readers wouldn't be required to already understand what was being explained in order to understand the explanation. Perhaps the most glaring act of newbie biting is in the title of the page. So you've figured out that you need to submit a licensing permission statement? Well done! Looking for the page on how to do that? COM:OTRS, duh! What's this page about? OTRS, duh!

Throwing ETLAs around like it's confetti never makes for readable text, and when it stands for something the reader doesn't care about, it's doubly insulting. The reader of this page doesn't care if e-mails are processed with Open-source Ticket Request System, Mutt or a steam engine powered by the heat of a thousand slowly decomposing cheese curds.

When talking about OTRS (the function) as opposed to OTRS (the tool), I usually try to describe it in terms of our permission archive (pipe linked like so). Even so, I too am guilty of assaulting newbies with the four-letter page name in help desk replies and elsewhere. It would probably happen less often if it weren't the name of the darn page.

Questions:

  • Am I the only one who thinks that OTRS is a horribly cryptic term that we should use less if at all?
  • What would be a better name for this page? Something along the lines of "permission archive"? Something along the lines of "Volunteer Response Team" (as used by English Wikipedia and a few other projects)? Something else?
  • If we decide to migrate away from the term, what would need to be changed, and what's a reasonable migration plan? It would involve this page, the noticeboard, a bunch of templates and probably a handful of high profile help pages.

LX (talk, contribs) 20:36, 17 February 2015 (UTC)

I'd also like to see the term "Wikimedia Volunteer Response Team" (or WVRT :)) used in lieu of OTRS, for the same reasons we don't call Commons MediaWiki either. However, a rename would have to happen globally (logo, …), and thus should be suggested on meta. Here on Commons, I think it would make sense to separate info about the permissions procedure (including COM:ET; could be moved to COM:PERMISSION and replace its current content) from the general description of the OTRS team (= the intro of this page; could be moved to COM:VRT).    FDMS  4    20:48, 17 February 2015 (UTC)
FWIW, IMHO I would support a name that moves away from acronyms altogether but WVRT looks and sounds OK. What we need to do is look at this from the POV of a newbie. What is confusing for them and what could be improved? On a sidenote I find it amusing that both of your usernames are acronym-like. LOL, TTFN. :) Green Giant (talk) 22:21, 17 February 2015 (UTC)
I was serious – newbies usually don't read project talkspace discussions. The full titles of the two pages should of course be Commons:Permissions and Commons:Volunteer Response Team.    FDMS  4    21:35, 18 February 2015 (UTC)

History...[edit]

Do you feel like adding the date when this system started? It was after some of the images I added with CC licences. THis is a problem which will recur, and I suggest avoiding discarding things as we die or lose interest. 82.43.250.249 22:11, 25 February 2015 (UTC)

Hello Eight Two Four Three Two Five Zero Two Four Nine! You may be looking for Commons:Grandfathered old files. LX (talk, contribs) 22:29, 25 February 2015 (UTC)