File:Bell telephone magazine (1922) (14570103299).jpg

Identifier: belltelephonemag26amerrich (find matches)
Title: Bell telephone magazine
Year: 1922 (1920s)
Authors: American Telephone and Telegraph Company American Telephone and Telegraph Company. Information Dept
Subjects: Telephone
Publisher: (New York, American Telephone and Telegraph Co., etc.)
Contributing Library: Prelinger Library
Digitizing Sponsor: Internet Archive

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its are numerous. We have allencountered the busy executive whounconsciously puts his hand on histelephone the second it rings but con-tinues to carry on a conversation withsomeone at his desk while the tele-phone rings on and on. A variation of this is the man wholifts the transmitter to his mouth im-mediately but continues the conversa-tion with the person who is present,thus permitting the calling party to get a real indication of how busy heis. In this same category are the pooranswering phrases: Hello, thecasual Yes?, and the newlv smartFor whom doth the bell toll? These instances of how not to an-swer the telephone interfere with ef-ficient use because they may cause theline to be held longer than necessaryand thus are wasteful of facilities.Failure to answer promptly, and tolet the calling party know with whomhe is connected, may be annoying. Other obvious things to watch inusing the telephone correctly includecalling by number, placing and an- 74 Bell Telephone Magazine SUMMER
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swering ones own calls, leaving wordas to ones w^hereabouts when away,and answering for others in theirabsence. It is fundamental, of course,to speak clearly and directly into thetransmitter and to end a call cour-teously, being careful to replace thereceiver gently. Failure to do thesethings can also slow up service, bewasteful of facilities, or cause an-noyance. A telephone contact may not fallshort in any of the foregoing andyet be lacking in warmth, interest, orsincerity—in other words, be lackingin tone. Many customers prepare booklets to in-struct their own employees in the use ofthe telephone * This matter of tone concerns notso much what is said as the way it issaid; for in a telephone conversationthe voice is the only means of convey-ing impressions which in a face-to-face conversation would be createdby a smile or gesture. Common tone deficiencies fall intotwo broad categories: (i) failure toshow interest and willingness toserve; and (2) failure to be sincere. We said earl

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