Template:OTRS received

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Warning You have to specify at least ticket=URL or id=Number. Example: {{OTRS received|id=2011062110007225}}
An email has been received at OTRS concerning this file, and can be read ERROR - NO TICKET ID by users with an OTRS account. However, the message was not sufficient to confirm permission for this file. This may, among other reasons, be because there was no explicit release under a free license, or the email address that the permission came from is not associated with the location where the content was originally published. For an update on the issue, please contact the user who added this template to the page, or someone else with an OTRS account, or the OTRS noticeboard.

Note to OTRS volunteers: If the email contains sufficient confirmation of the validity of the license, please replace this template with {{PermissionOTRS|id=XXX}}

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This documentation is transcluded from Template:OTRS received/doc.

This template will categorize into Category:OTRS received.


Place the following code on image pages after when processing an OTRS ticket (permission still not confirmed):


A date-stamped version of the {{OTRS received}} notification will appear on the file. The file will automatically be categorized by date, but the category will not appear on the actual file page.

  • Parameters "id" and "ticket" are accepted;
    • id should link to a sixteen-digit ticket number and
    • ticket to a full URL to the ticket.
  • The parameter "reason" can be set to the following values:
    • 1 or processing
    • 2, licence, license, nolicense, nolicence, no licence, no license, non-free, or nonfree
    • 3 or email
    • if "reason" is not set at all

Examples: See doc page

See also