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This Wikimedia Commons page is where users can communicate with Commons OTRS volunteers, or OTRS volunteers with one another. You can request permissions verification here, or anything else that needs an agent's assistance. This page is multilingual — when discussing tickets in languages other than English, please make a note of this and consider asking your question in the same language.

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Request for some supporting eyes on a ticket[edit]


Hi, I have been holding this long running ticket where the model has an interest in seeing their photograph used on Wikipedia. Evidence of permission from the magazine or photographer have been difficult, and I am going to write a reply in the next couple of days to summarize, in a polite way, why the images were deleted. I would appreciate other eyes on the history, and some comments of alternative views (or suggestions for the way to respond) as internal notes against the ticket, so that I can provide a balanced opinion back. Thanks -- (talk) 22:58, 16 June 2014 (UTC)

Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. --Krd 05:52, 17 September 2014 (UTC)


Проверьте пожалуйста данные файлы и укажите на ошибки, недавно только начал загружать: File:3j982jyGpqU.jpg, File:Гимн ФК Кайрат.ogg, File:Alibek Buleshev.jpg, File:C.stadium.jpg, File:Евгений Яровенко.jpg, File:ELmnDmrGwgA.jpg, File:PyAjY0 j23k.jpg, File:UMqxclZLt9U.jpg и File:Masudov3.jpg. --Адлет Талгатбек 22:08, 18 Июня 2014 (UTC+6)

As far as I can tell with my limited Russian and Google Translate, this is a request to check for permission emails and, if there are any, to specify what should be done to fix them and get the files restored. Anybody with OTRS access willing to take a peek? Bobamnertiopsis (talk) 17:59, 18 September 2014 (UTC)

I am the content holder, and I'm releasing this content under an appropriate license.[edit]

A week ago I was informed by a the user, DunDunDunt, he had uploaded images of photographs, that I had licensed for most situations. Usage by a commons is permitted, but nevertheless, they were deleted and the user sought my help to correct the situation. So, I tried to come in and fix it, but was instead berated by users claiming that I was pulling a "red-herring", or even "Who is Mario? Since he gives us no corporate title, we can not know that he has any authority to license the images", or that "Mario should either license a limited number of his images CC-BY-SA, without any special template, or go away.."

Two things. First off, no one can force me to license out my intellectual property under any license. Second off, I then assumed good faith and then proceeded to upload a few images for myself with the intent of those images being licensed under an acceptable existing license. But, after doing so, I was then forced to use the OTRS system in bad faith.

I license these images for CC-BY-SA, but I don't appreciate this hullabaloo one bit.


I would also appreciate if DunDunDunt's images were restored (I saw that some were even deleted without notice to that user), this whole ordeal is causing a few issues on web-crawlers around my site. And negative links to my site.

Just a small note: With all of the images of fictional characters or celebrities, on this site, there must be some type of personality notice of some sort "if an image shows an identifiable person or item, using that image for commercial purposes may infringe on someone’s rights, and separate permission should be obtained from that copyright holder." Examples; File:1968 Road Runner emblem VA.jpg, File:Johnny Cash-Nixon.jpg, and File:Voiture Pikachu avec Peluches.jpg. Otherwise there could be serious issues in the future from other copyright holders. I don't have a problem with it in general, but it would just be an important note for the future. Mystic Sonic (talk) 02:54, 27 June 2014 (UTC)

Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. ~ Nahid Talk 19:36, 17 September 2014 (UTC)

Status of Tobias Visconti's file[edit]

I want to know the status of these files. Thanks so much! Vitor MazucoMsg 00:58, 19 July 2014 (UTC)

Vitor Mazuco: As far as I am concerned, the ticket (#2014071610013051) is acceptable, given the context. The OTRS agent that handled the ticket wants additional clarification, however. While it would be nice if the copyright holder got back to us (literally all he has to say is "Yes, what you said is fine"), the files are already tagged with {{PermissionOTRS}}, so if you're worried about them being deleted over insufficient permission, don't be. Sven Manguard Wha? 07:29, 22 July 2014 (UTC)
Sven Manguard Yes, I want to know what king of information is necessary for sending to OTRS agent? I can get in touch with the copyright holder... Thanks! Vitor MazucoMsg 19:55, 27 July 2014 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. ~ Nahid Talk 19:42, 17 September 2014 (UTC)

File:Michal Krumer-Nevo.jpg[edit]

The OTRS email is from "Maya Lavie-Ajayi," yet the camera metadata says "Haim Ravia. All Rights Reserved." Why are we accepting permission from someone other than the author? The ticket was processed (and the image OTRS tagged) by the uploader, which seems inappropriate. Disinterested, third party review needed. Эlcobbola talk 18:06, 4 August 2014 (UTC)

It's all in Hebrew - I'll ping an uninvolved agent who speaks the language. Ronhjones  (Talk) 19:24, 4 August 2014 (UTC)
The sender claims she took it. matanya talk 19:43, 4 August 2014 (UTC)

Files uploaded by Klokus[edit]

The file descriptions for following files contain some pretty unlikely claims even though they've supposedly been vetted:

All of these are claimed to have been created by the subjects of the photos, but the photos don't look like selfies, and there is no metadata to indicate that they were taken using a timer release or remote control. What steps have been taken to ensure that the permission came from the right person and that the correct person is attributed as the author? LX (talk, contribs) 11:18, 16 August 2014 (UTC)

While you're at it, you might want to take a look at tickets associated with the following accounts, as they are all confirmed sockpuppets:
LX (talk, contribs) 12:54, 16 August 2014 (UTC)

File:Guangzhou Circle 2.jpeg[edit]

Is there a ticket regarding removal as stated in the DR? --Hedwig in Washington (mail?) 03:54, 22 August 2014 (UTC)

No ticket data found. from filename. Revicomplaint? 14:23, 6 September 2014 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. Bobamnertiopsis (talk) 17:55, 18 September 2014 (UTC)

Memocs image[edit]

Hi all.

I sent the required email (I paste it below), so maybe I can remove the warning? Thank you very much. --TullioGabrio (talk) 11:35, 26 August 2014 (UTC)


I hereby affirm that I, Francesco dell'Isola am the sole owner of the exclusive copyright of the attached image.

I agree to publish the above-mentioned content under the free license: Creative Commons Attribution-Share Alike 4.0 International.

I acknowledge that by doing so I grant anyone the right to use the work in a commercial product or otherwise, and to modify it according to their needs, provided that they abide by the terms of the license and any other applicable laws.

I am aware that this agreement is not limited to Wikipedia or related sites.

I am aware that I always retain copyright of my work, and retain the right to be attributed in accordance with the license chosen. Modifications others make to the work will not be claimed to have been made by me.

I acknowledge that I cannot withdraw this agreement, and that the content may or may not be kept permanently on a Wikimedia project.

Francesco dell'Isola

Co-chair of the editorial board of MEMOCS


ticket:2014082610012166 still in progress. --Krd 06:00, 17 September 2014 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. --Krd 06:00, 17 September 2014 (UTC)

Files uploaded by Pinyaev[edit]

Просьба восстановить файлы:

* File:Bas-Armagnac Chаteau d'Esperance 10 ans.jpg
  • File:Bas-Armagnac Chаteau d'Esperance Les Tresors de d'Artagnan 1968.jpg
  • File:Ба Арманьяк Лабердолив 1904.jpg
  • File:Ба-Арманьяк Домен Жоанда.jpg

разрешение на использование файла получено тикет #2014082210006395


просьба восстановить файл, я являюсь автором данного изображения и создавал его специально для статьи в Википедии. Спасибо.

я добавить разрешение на трех файлов. Eitan96 (talk) 15:37, 31 August 2014 (UTC)
Relevant deletion discussion. @INeverCry: why were some but not all of these files removed? Anyone with OTRS access, what does ticket #2014082210006395 cover? Bobamnertiopsis (talk) 18:08, 18 September 2014 (UTC)
I deleted all 6 files. 3 were later restored by Steinsplitter via OTRS. INeverCry 18:12, 18 September 2014 (UTC)

File:CourtCase MurderOf Premakeerthi.pdf[edit]

I flagged this up as missing permission but apparently permission has been given via OTRS (ticket). I would like to make sure that the permission was received from the author of the document, the Sri Lankan court which heard the case, and not the individual who photographed/scanned the document.--Obi2canibe (talk) 17:21, 30 August 2014 (UTC)

@Sphilbrick:, the owner of the ticket. Green Giant (talk) 19:59, 8 September 2014 (UTC)
I reviewed the claim of permission and it is not perfectly clear. I sent an email to the person providing the permission, asking for clarification.--Sphilbrick (talk) 01:08, 9 September 2014 (UTC)

The person providing the permission did respond that the individual was the creator of the scan, not the underlying documents. However, they went on to say:

The document is a publicly available/released judgement document issued by the High Court of Colombo. I can request a letter of verification from the Department of Justice of Sri Lanka where High Court is a part of. (

Will this be sufficient, or should we ask for such a letter, or is something else needed?--Sphilbrick (talk) 15:35, 9 September 2014 (UTC)

@Sphilbrick: Many public documents are available for public inspection. That does not mean Commons has permission from the copyright holder to use them. My view is that we need confirmation, ideally via an official e-mail address, from the Ministry of Justice saying that we have permission to use the document and they release it with an appropriate license.--Obi2canibe (talk) 12:39, 15 September 2014 (UTC)
Thanks, I passed that request along.--Sphilbrick (talk) 13:42, 17 September 2014 (UTC)


FYI: a discussion about rewording the PermissionOTRS template has been started at Template_talk:PermissionOTRS#Clarify_the_second_sentence. whym (talk) 23:34, 2 September 2014 (UTC)

Historical markers[edit]

Could I please get a little help clarifying something? These are the facts:

  • I've taken photos of some Indiana historical markers and would like to share them on Commons, but (since they include text) they're protected under literary copyright.
  • The Indiana Historical Bureau, which owns and governs the markers, asserts that the markers and their text are free for public use, but lists them as being free under a CC-BY-NC attribution. The bureau's media director states: "Wikimedia Foundation may publish photographs, text, etc. of Indiana State Historical Markers without restriction."

Under these circumstances, is it permissible to upload a photo that I've taken of an Indiana historical marker? Does the bureau's choice of license trump the fact that it specifically grants Wikimedia unrestricted rights? ╠╣uw [talk] 19:34, 4 September 2014 (UTC)

The ambiguity merits contacting the Bureau and asking for an unambiguous CC-BY(-SA) declaration. We wouldn't accept a ticket that listed CC-BY-NC but stated that Wikimedia was free to use the files without restriction, in part because it sounds like the Bureau doesn't understand what Commons' licensing terms are and that any images hosted here would by nature have to be without the Non-Commercial designation. As it's not our intention to fleece anyone out of any images, a clear explanation and request for permission would be best. Hope that's helpful! Keenly, Bobamnertiopsis (talk) 17:53, 18 September 2014 (UTC)


File:Pierre Ducasse 2013.jpg is a photograph by professional photographer Mathieu Rivard, who in 2013 took photos of writers with the publishing house VLB in Canada. The photographer retains the copyright, as an example can be seen on this page:, where the copyright notice of Mathieu Rivard is seen in the bottom left corner. It is not a self-portrait by the subject. It is obviously one of the photos from the shooting session made by Mathieu Rivard.

The problem is that the description page mentions only a correspondence with the subject of the photo (Pierre Ducasse). That leaves a doubt about if the declaration is from the photographer and is thus valid.

It is perhaps possible that the subject may have been given copies of photos and allowed to make some use of them. However, it seems unlikely that the subject would be allowed by the photographer to release them under a free license. Although it is possible in theory, it is something that requires at least a clear proof of consent by the photographer.

Can you please confirm that the contents of ticket 2014081910022212 actually proves a declaration of the free licence by the photographer, Mathieu Rivard?

Thanks, -- Asclepias (talk) 15:52, 8 September 2014 (UTC)

The eMail is from the "[a]ppointed representative of Pierre Ducasse" and it only contains the standard eMail template. Ping User:Utcursch.    FDMS  4    16:34, 8 September 2014 (UTC)
That's right. The uploader/sender didn't mention that the photographer is Mathieu Rivard. I was under the impression that this image was taken at Pierre Ducasse's office. I've marked the image accordingly, and informed the sender. Utcursch (talk) 18:38, 8 September 2014 (UTC)


hey I am looking for a few images for an infographic i am working on.

I require shots of the following people.

-Hugh Jackman -Sting -Harrison Ford -Harry Hill -Martha Stewart

I dont really know how this works so I would appreciate some help the project i am working on will be published but not sold.

I have the links for the images here

Hugh jackman


Harrison Ford

harry hill ? any suggestions where i could find a picture?


Hi there! This isn't really the place for this because you already have the permission to use any of these images, including for commercial purposes though obviously that's not applicable if you're not going to sell your infographic. Anyway, all the files you linked above are licensed CC-BY-SA-3.0. As long as you abide by the terms of the license, you're welcome to use them. Photos of Harry Hill can be found here, though you may also wish to check Flickr. Wikimedia Commons only hosts images that are allowed for commercial reuse but if you do not intend to sell your infographic, you may wish to search for photos under a Creative Commons Non-Commercial license (CC-BY-NC) on Flickr or elsewhere. I hope this helps. In future, you do not need to ask permission to use images from Commons. See Commons:Reusing content outside Wikimedia for more info. Best, Bobamnertiopsis (talk) 17:47, 18 September 2014 (UTC)

OTRS access[edit]

Hi. I have OTRS access, and occasionally use this access to assist with deletions that are related to tickets. I can login to OTRS and have whatever the local flags, but clicking one particular ticket gives a "No Permission" notice. Any idea why? Rehman 14:46, 11 September 2014 (UTC)

Are you sure you have permission to access permissions queue? Check it on OTRS Wiki List of account page. And if not, request access to admin. Revicomplaint? 14:50, 11 September 2014 (UTC)
Yep, I'm on that page... Rehman 14:53, 11 September 2014 (UTC)
Then I don't have any idea too. Maybe you should contact OTRS admins? Revicomplaint? 15:01, 11 September 2014 (UTC)
Rehman, your access allows you to certain tickets. There are other tickets in other queues which you wouldn't be able to see. What ticket number was the issue? Daniel (talk) 18:32, 11 September 2014 (UTC)
Hi Daniel. Sent you a PM with the ticket number. Thanks. Rehman 16:09, 12 September 2014 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. --Krd 06:01, 17 September 2014 (UTC)

OTRS ticket details needed[edit]

There is discussion on what exactly was said regarding a mug shot image of Rick Perry which is claimed to be documented in ticket:2014082810013198. I do not have access to the OTRS but I need to see (or someone equally skilled to make that assessment) if the language clearly puts the image into a free license, or, as with other Texas government work, is "released to the public". The image was previously deleted at Commons [1] likely prior to the submission of this ticket and now is under debate at, so help to see exactly what was said or an assessment of that to make a free or non-free license determination. --Masem (talk) 22:18, 15 September 2014 (UTC)

I guess that's non-confidential: "In the state of Texas booking photos are public record and are released upon written request. We do not give permission to use the photos but simply release them to the public." Ping User:Green Giant.    FDMS  4    22:43, 15 September 2014 (UTC)
Masem, in addition to the above, there was also a sentence that says "What is done with the photos once they are released is up to the requestor." The correspondent states that they will not sign any releases. Green Giant (talk) 15:42, 16 September 2014 (UTC)
Thank you, that helps. A few of us at are going to treat this as not placing the copyright into an acceptable free license, (since this is only saying what the user can do with the copy they receive) and thus treating it as non-free there. If anyone feels this is wrong, and what the ORTS says consistitutes a free license, please let me know. --Masem (talk) 22:31, 16 September 2014 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. Green Giant (talk) 17:36, 17 September 2014 (UTC)

Deleted Pictures[edit]

Hello! Why was this file deleted? The author agreed an, has sent the permission and got a confirmation. I just wanted to repeat the procedure, but the uploader software refused to get the same picture. There are even three further pictures with art of Margarete Wiggen, that were also deleted. -PeterBraun74 (talk) 11:46, 16 September 2014 (UTC)

I see a few tickets relating to this. 2014090910018486, 2014080110009181, 2014090910016004 and 2014090910016013. The good news is the tickets are in the queue. The bad news is they are in German, which I cannot read. Once the tickets are read the files will be undeleted if the permissions are in order. Apologies for the delay - there may be a German speaking agent monitoring this page. Rjd0060 (talk) 16:28, 16 September 2014 (UTC)
Merged and replied.    FDMS  4    19:46, 16 September 2014 (UTC)
And finally restored (by someone else) and tagged.    FDMS  4    16:12, 17 September 2014 (UTC)

@PeterBraun74: Do you have exact filenames for the other three? File:Brunnen Wiggen xy 2.JPG was never uploaded.    FDMS  4    19:28, 17 September 2014 (UTC)

The file was File:Brunnen Wiggen xy 2.jpg and FYI the author was "Gerhard Wiggen". ~ Nahid Talk 20:06, 17 September 2014 (UTC)
@NahidSultan: Thanks, could you restore them?    FDMS  4    20:22, 17 September 2014 (UTC)
I've restored three of them, File:Brunnen Wiggen xy 2.jpg, File:Brunnen Wiggen xy 1.JPG and File:Brunnen Wiggen xy 3.JPG. Could you check and notify me if the permission is in order for all of them? ~ Nahid Talk 22:06, 17 September 2014 (UTC)
I kept the portrait and sculpture tickets separate. Everything correct now (fortunately all publicly accessible), thanks for restoring!    FDMS  4    00:15, 18 September 2014 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment.    FDMS  4    00:15, 18 September 2014 (UTC)


Foremost i recieve an email from OTRS for my file the number of ticket has been provided though is it wrong? Just wanted to confirm Otrs Ticket link. Thanks Rowdy Chander (talk) 05:46, 17 September 2014 (UTC)

The poster seems to be a derivative work of some other images, eg. actor photos. We need a proof that all copyrightable work used in the poster is either your own work or it is published under a cc-by-sa compatible license. Ankry (talk) 16:53, 17 September 2014 (UTC)
Ankry, is this a genuine request, because it seems so similar to previous ones that were made by suspected socks? Green Giant (talk) 17:35, 17 September 2014 (UTC)
Green Giant, I doubt. Ankry (talk) 18:14, 17 September 2014 (UTC)
@Ankry, Green Giant: These people want to release the poster, not a photograph of it. But a gmail eMail address is not sufficient to do that.    FDMS  4    19:08, 17 September 2014 (UTC)
OK, not if they're socks. I'll await an AN/U result before responding.    FDMS  4    19:19, 17 September 2014 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment.    FDMS  4    20:14, 17 September 2014 (UTC)