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This page is where users can communicate with Commons OTRS volunteers, or OTRS volunteers with one another. You can request permissions verification here, or anything else that needs an agent's assistance. This page is multilingual — when discussing tickets in languages other than English, please make a note of this and consider asking your question in the same language.

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File:Flag of UNASUR.svg[edit]

I am trying to find out the content or description of this email, especially pertaining to any design of this flag. I ask because this Logo Manual Document from UNASUR and it shows a flag different from the ticket (and some Google image searches show many variants, and does this ticket cover those as well)? User:Zscout370 (Return fire) 06:33, 12 March 2016 (UTC)

@Zscout370: there are two inline images in the message from UNASUR in the OTRS ticket, but the links to the files are broken and the images are not displayed. The image for which UNASUR gave permission is File:Logo_UNASUR.png. --Rrburke (talk) 10:40, 19 April 2016 (UTC)

Files from[edit]

Can someone check this File:Bosanska Dubica Center.jpg and ticket number stated there (2006050810011015). If it's ok can someone add template and check if can it be applied also for this File:Bosanska dubica-center.jpg. --Smooth_O (talk) 17:50, 15 March 2016 (UTC)

@Smooth O: the ticket shows what appers to be a discussion (tldr) but, no permission release on OTRS ticket 2006050810011015 A second opinion would be helpful. Mlpearc (open channel) 18:54, 15 March 2016 (UTC)
@Flominator: Ist da irgendwann mal irgendwas positives entstanden? café --Hedwig in Washington (mail?) 19:21, 26 May 2016 (UTC)

Removing a file: File:Ben and Lucy The Hike Premier.jpg[edit]

Please could someone remove the below file from the database...

The owner of the picture has requested this..

File:Ben and Lucy The Hike Premier.jpg

Thanks Sarah

@Sphilbrick: your ticket... normally I would say "licenses are irrevocable", but the ticket mentions only that the uploader has been "given permission" by the copyright holder, so I'm not sure the ticket was valid in the first place. Storkk (talk) 15:14, 1 April 2016 (UTC)
The permission statement filed does “acknowledge that I cannot withdraw this agreement”. However, I do note that the photo has not been used except to create individual photos of each person and neither of those are used. However, we have to be concerned about precedent what is a valid reason for honoring this request?--Sphilbrick (talk) 11:26, 8 April 2016 (UTC)
@Storkk: Sorry, I just now understand the import of your comment. I do see two derivative photos created by @Ukexpat:. There’s not much point in removing the original unless the derivatives are removed so I want feedback from Ukexpat.--Sphilbrick (talk) 11:30, 8 April 2016 (UTC)
Nominated. Also re-opened the ticket, but it is unlikely we can keep the photos. Storkk (talk) 13:54, 16 May 2016 (UTC)

Files from Indian Navy not longer available at but at other Indian Navy websites like[edit]

According to the OTRS ticket 2013090610005872, I found two files from the Indian Navy: File:Basketball court at the Indian Naval Academy, Ezhimala.jpg and File:Swimming pool at the Indian Naval Academy, Ezhimala.jpg. Assuming that these files was available at at the moment of uploading, now aren't available at that website but at (that is also part of the Indian Navy).

  • Is the OTRS permission valid for in addition of
  • The new source is fine in order to pass the License Review?

Thanks in advance. --Amitie 10g (talk) 04:17, 20 March 2016 (UTC)

@Amitie 10g: the forwarded ticket appears to simply refer to the "Indian Navy Website ... in accordance with the existing definition (as on 05 Sep 13)". I'm not crystal clear on what that means. It came from the Webmaster, who was deemed at the time to be sufficiently authorized to license the files, but it seems pretty borderline to me. Yann may have further insight as he dealt with the ticket at the time. Storkk (talk) 15:23, 1 April 2016 (UTC)
Well, there are still uncertainty about these files. Regards, Yann (talk) 19:57, 2 April 2016 (UTC)

Commons:Deletion requests/File:Markus+Tom.jpg[edit]

For this image with OTRS-ticket today an IP, which calls herself the photographer, requests deletion for "missing authorization". Could one of you check this out, especially who gave the permission for the ticket. Thanks. --Túrelio (talk) 11:10, 25 March 2016 (UTC)

Might be a good idea for a German-speaking agent to request clarification in the ticket as to how the ticket submitter came to hold the copyright, which isn't clearly stated as far as I can see. It is not inconceivable that the IP should be believed. Storkk (talk) 15:37, 1 April 2016 (UTC)
Hmmm, permission didn't come from the photographer as required by German (c)law. The club isn't the copyright holder and release the photograph. Doesn't matter if the IP is or is not the original photographer, the permission wasn't correct to begin with. --Hedwig in Washington (mail?) 19:29, 26 May 2016 (UTC)

OTRS 2008122810014342 (again)[edit]

Hi! I need further information about Ticket:2008122810014342 (seems to be in Arabic). A related issue was already discussed via Commons:OTRS/Noticeboard/archive/2015#OTRS ticket on File:Ni lin-34342.jpg with no reaction by ticket ownwer @Tarawneh:, who created also {{PalestineRemembered}}. Related is Commons:Deletion requests/File:Gaza Port.png, with multiple authors and files taken from which is "© 1999-2013 all rights reserved. All pictures & Oral History Podcast are copyright of their respective owners."
How they could obtain all the individual permissions from (guessing) thousands of users and photo contributors? See also here: +/- 56.000 photos and +/- 24.000 members Affected files at Commons, using this ticket (or WhatLinksHere). Typical example: ("Posted by Nafiz Alqasem Uploaded on May 2, 2009"). Gunnex (talk) 15:20, 5 April 2016 (UTC)

Pinging @Tarawneh: again (as he was active on Commons on 15.04.2016). Gunnex (talk) 21:12, 21 April 2016 (UTC)
I have taken a look with Google translate. I see a simple permission from a site owner to take whatever from their website and release it into GFDL. However, for all the contributors to that site, there is no way to know that they are releasing whatever they upload into GFDL, based on some 2008 conversation that the site owner probably even doesn't remember. So unless @Tarawneh: comes up with something spectacular, I'm affraid we will have to delete all {{PalestineRemembered}} files as 'missing permission'. Jcb (talk) 23:46, 29 April 2016 (UTC)
@Gunnex, Jcb: HI, The permission has been given since 2009 and along this period hundreds of photos have been uploaded.

Instead of rushing to remove the photos; enough time must be granted so the user contacts the website in order to get a new license that complies with Wikipedia's license. I'm fully positive that the website will not hesitate to give me the permission, I've been in touch with them before. They're running a nonprofit organization. I hereby ask for a 3 days so I figure out the issue with them --بدارين (talk) 16:03, 1 May 2016 (UTC)

The website does not seem to be the copyright holder and the real copyright holders seem totally unaware that they are supposed to release their work into GFDL by publishing it via the PalestineRemembered website. There is no valid permission and the real copyright holders have never been asked to give permission. So it would be totally irresponsable to keep those files online. Jcb (talk) 16:19, 1 May 2016 (UTC)
@Jcb: The website insists that the uploader should give the website full copyrights and distributions permission as long as the website indicates that the uploader is the original owner of the photo [1] in Arabic «تعطي فلسطين في الذاكرة كامل الحقوق للنشر والتوزيع ما دمنا نشير بأنك المالك الأصلي للصورة من خلال موقعنا».

--بدارين (talk) 17:07, 1 May 2016 (UTC)

According to Google Translate, the Arabic text says that you grant full rights for publication, but doesn't talk about transfer of copyright. So the uploader grants the website a permission for publication and distribution, but the uploader does not grant whoever this permission. Also the uploader does not grant the right to modify the picture and use it for whatever purpose, even commercial. So thank you for pointing out to me that there is indeed no permission from the uploaders to release these files into a CC license. Jcb (talk) 18:51, 1 May 2016 (UTC)
If the present permission are not sufficient, then I suggest that we indicate to the web-site exactly what uploading-text would be sufficient? Huldra (talk) 20:30, 2 May 2016 (UTC)
I think not many photographers are prepared to upload their pictures to a website if that actually means that they give away their rights to the website owner. Jcb (talk) 21:23, 2 May 2016 (UTC)
You might be surprised. When I have uploaded pictures here, I always upload them under CC 1.0. Which CC does the web-site have to notify their uploaders to agree to? Huldra (talk) 21:30, 2 May 2016 (UTC)
Could be any CC as long as there is no NC or ND restriction. Jcb (talk) 21:36, 2 May 2016 (UTC)
Could you please link to an explanation of NC and ND? Huldra (talk) 21:45, 2 May 2016 (UTC)
NC means NonCommercial, ND means NoDerivatives. See for more information here - Jcb (talk) 21:51, 2 May 2016 (UTC)
Ok, thanks, Huldra (talk) 23:27, 2 May 2016 (UTC)

Contents of Category:Images from the Turkish Naval Forces[edit]


Following a pending DR concerning contents from the Turkish Land Forces, I found the Category:Images from the Turkish Naval Forces where the most of the contents seems to be under the OTRS permission ticket:2012061210008721.

This permission follows the DR Commons:Deletion requests/File:DzKK BG (87).jpg, which led to a kept.

But the contents of the Turkish Naval Forces, such as the Land Forces, are copyrighted ad defined in the law n°4982 (pdf), wich says in its article 29:

Bu Kanunla erişilen bilgi ve belgeler ticarî amaçla çoğaltılamaz ve kullanılamaz.

The contents and documents concerned by this law shall not be republished and used with a commercial purpose.

This law concerns all the "public institutions" (kamu kurum ve kuruluşları) (Article 2) and by "publications" (belge) is meant photographs or contents of any kind (Article 3d).

Then, we have some reservations about this permission and the deletion of the contents of this category is questionable.

Ping Fry1989, Taysin, Jbarta, Takabeg, BurakOtto

Kumkum (talk) 14:16, 11 April 2016 (UTC)

Ow dear, this seems to be a Wikipedia-only permission. (Though I used google translate to read the ticket.) Natuur12 (talk) 14:47, 11 April 2016 (UTC)
User:Bermanya was found in the application to Turkish Navy for license terms. The answer came by e-mail. E-mail was forwarded for otrs permissions. The answer can not be use commercially (or be republish) on the law, does not talk about use of the pictures on navy website. Kullanıcı:Bermanya Türk Deniz Kuvvetlerine başvuruda bulundu, lisans koşulları için. E-posta ile cevap geldi. OTRS izni için eposta yönlendirildi. Yasaya göre cevaplar ticari olarak kullanılamaz, donanmanın internet sitesindeki resimlerden bahsetmiyor. --taysin (message) 19:10, 11 April 2016 (UTC)
Okay and you are the agent who accepted the ticket. Do you realise that a non commercial claue is a violation of com:L? Based on the current info all files relying on this ticket should be deleted. Natuur12 (talk) 19:36, 11 April 2016 (UTC)
Thanks for checking this OTRS ticket. We're now discussing the issue on Commons:Deletion requests/Files in Category:Attribution-TRGov-Military-Navy. --Dereckson (talk) 02:30, 12 April 2016 (UTC)

Natuur12, Dereckson: Is a new DR necessary concerning Category:Images from the Turkish Coast Guard (ticket:2012071710010976) ? Kumkum (talk) 19:22, 21 April 2016 (UTC)

Yes, a DR is required in such context. --Dereckson (talk) 19:32, 21 April 2016 (UTC)
Natuur12 (or another OTRS volunteer) before a DR it seems necessary to check this OTRS ; even it would be a mere formality. Kumkum (talk) 09:18, 23 April 2016 (UTC)
Please remind me to check the ticket if I haven't done so tomorrow. Natuur12 (talk) 20:56, 23 April 2016 (UTC)
@Kumkum: I indeed forgot. While I still have to use google translate there is no mentioning of a free license as defined in our licensing policy. It seems to be a Wikipedia only permission and at this stage I believe we should start checking all @Taysin: his tickets. Mistakes happen but those are beyond stupidity. His most recent ticket (ticket:2016011410016112) is also suspect and I wouldn't have accepted it. Natuur12 (talk) 20:58, 25 April 2016 (UTC)
Natuur12 thank you, here it is Commons:Deletion requests/Files in Category:Attribution-TRGov-Military-Coast Guard. Kumkum (talk) 13:43, 26 April 2016 (UTC)

EU National ID cards copyright[edit]


I am asking for some help in confirming OTRS permission for the following images:

Front of the Lithuanian identity card (first issued on 1 January 2009).gif (file) Swiss national ID card - Reverse.jpg (file) Swiss national ID card - Front.jpg (file) Slovenia national ID card - Reverse.png (file) Slovenia national ID card - Front.png (file) Swedish national id Card (Biometric) - Reverse.png (file) Swedish national id Card (Biometric) - Front.png (file) New biometric Maltese national ID card - reverse.jpg (file) New biometric Maltese national ID card - front.jpg (file) New biometric Spanish National ID Card - DNI (Front).jpg (file) New biometric Spanish National ID Card - DNI (Back).jpg (file) New biometroc dutch ID cards, European part of the Netherlands - (Back).png (file) New biometroc dutch ID cards, European part of the Netherlands - (Front).png (file) New biometric Gibraltar national ID card (Document which proves British nationality) (FRONT).jpg (file) Luxembourg National ID card (Back).jpg (file) Luxembourg National ID card (Front).jpg (file) Bhutanese national ID card (Citizenship card).PNG (file) New DNI, Spanish national Identity card issued since 2016.jpg (file) French national ID card (CNI Securisée) - French government Specimen model (Front).jpg (file) Irish Passport card (Back).jpg (file) Irish Passport Card.jpg (file)

Those images are from the EU website:, and can be found in the EU national Identity cards Wikipedia page: Can someone please search for a ticket? I would really apreciate that! — Preceding unsigned comment added by Gregori-luxair (talk • contribs) 17:59, 13 April 2016‎ (UTC)

Just my 2 cents: A picture of a specimen of an ID-Card is published by a government for the attention of the general public as a matter of official concern. Therefore it is public domain.
For the situation in Germany please visit
Kind regards, --Olli1800 (talk) 12:41, 18 May 2016 (UTC)

request permissions verification image of Cameron Townsend[edit]

Please, may I see the permissions verification for the image located at Also curious if the image that is Pub Domain Dedicated is only the cropped image on or the original image located at which is listed as fully copyrighted still. Thanks for help! — Preceding unsigned comment added by Bell567 (talk • contribs) 19:38, 19 April 2016‎ (UTC)

@Bell567: To start with, the ticket (ticket:2013030310005101) does not specify a license, just a statement that any and all images already on the internet can be used without permission. That statement does not allow for adoptations, which thereby fails our licensing policy.
This also applies for the following files:
Josve05a (talk) 02:30, 20 April 2016 (UTC)
I opened a DR; Commons:Deletion requests/Files in Category:Temp. cat for 2013030310005101. Josve05a (talk) 02:52, 20 April 2016 (UTC)

Inconsistent instructions[edit]

Commons:OTRS#If you are not the copyright holder instructs users to "ask the author to forward the email with their clear statement of permission" whereas the Catalan version, Commons:OTRS/ca#Si no sou el titular dels drets, tells them to "reenvieu el correu electrònic amb la declaració explícita d'autorització de l'autor a" -- that is, forward the author's permission themselves. First, which is right? I ask for the statement of permission to come directly from the copyright holder, but I've experienced pushback from users who think a forwarded permission is sufficient. Second, shouldn't the instructions be consistent across all translations? It makes me wonder what other discrepancies there might be in other translations. --Rrburke (talk) 15:06, 21 April 2016 (UTC)

I think our position has changed over time, and we now view direct permission as much preferable. I think we absolutely require the contact information of the copyright holder (so a screenshot of an unidentified forum is not OK), but if it's an extremely straightforward ticket and there is nothing else to suggest it isn't kosher, I don't think the ticket should necessarily be invalidated. That said, if you're processing a forwarded ticket, it's relatively easy to hit the "reply" button, move the original sender to a CC field, put the copyright holder's email in the TO field and just ask whether they can confirm by direct reply that they sent the below email. I do think we need to make sure all languages have consistent instructions, I think some even still tell agents to ask the uploader to insert {{OTRS permission}} on the file page themselves (!). Standardizing the instructions is an important task, but will likely need a concerted and coordinated effort. Storkk (talk) 15:36, 21 April 2016 (UTC)

Image deleted, despite sending permission[edit]

I received this email shortly after submitting permission for an image that i uploaded. The image was still deleted, despite acknowledgement of the permission. Dear Naiele,

Thank you for your email. This is an automatically generated response to inform you that your message has been received. Because all emails are handled by volunteers, it may take some time for us to reply. We kindly ask for your patience and understanding as we try our best to reply as quickly as possible. If your article or file has been deleted in the mean time, please don't worry. Any administrator can restore these later.

If you want to send more emails about the same subject, please add the following to the subject bar of the email: [Ticket#: 2016041810002061].

Yours sincerely,

The Volunteer Response Team thanks Naiele3 (talk) 00:24, 3 May 2016 (UTC)

Acknowledgement of permission and an automated response are to separate things. As you specifically quoted above, "If your article or file has been deleted in the mean time, please don't worry. Any administrator can restore these later." Riley Huntley (talk) 02:23, 3 May 2016 (UTC)
@Naiele3: How old is the logo? --Hedwig in Washington (mail?) 19:34, 26 May 2016 (UTC)

Sculptor gave permission and uploader is photographer[edit]

Hi, I'm hoping to help resolve the OTRS issue for the file Dalton-Bust-in-PIVA-LR.jpg. User:Amitie 10g told me to address my issues in the ticket, but I'm not an OTRS user so I can't see it. The file was uploaded by the photographer, Dwight Pounds. The sculptor, Daniel Fairbanks, filled out a release for the photo. A volunteer told him that the sculptor would need to release the photo, and Fairbanks replied that he was the sculptor and that the photographer already released the file (by uploading it). Are there any remaining concerns? Rachel Helps (BYU) (talk) 16:42, 11 May 2016 (UTC)

Ticket link:

OTRS asked for a release by the photographer as well. Best, --Hedwig in Washington (mail?) 19:12, 26 May 2016 (UTC)

File:Summer vs Wendy Wheels.jpg[edit]

This file was deleted even though I have a ticket on file Ticket#2011120810002511, dated January 13, 2012, even though I told them I am the director of the TV show this photo came from and have a history of posting other photos from the same show. Small picture, I'd like my content restored. Big picture, I'd like to discuss what we can do about this constant and apparently blind overzealous enforcement.

If you have any cross referencing system, which you should if you are going to do this kind of enforcement, you'll notice I had two other files deleted recently and restored. I contacted OTRS first by email explaining the situation for this and future content I would like to post. Two months later, I got a boiler plate response, as if nobody read the initial request. I still have not had a real conversation with a human being regarding how to clear this content on a wholesale basis. This has been a tremendous inconvenience to achieve such minimal results. You have my e-mail on file, I speak english as a first language. Trackinfo (talk) 15:24, 13 May 2016 (UTC) Trackinfo (talk) 15:24, 13 May 2016 (UTC)

@Trackinfo: Hi! The File:Summer vs Wendy Wheels.jpg is not mentioned in the ticket and therefore not covered by this OTRS ticket. Small and big picture: Send permission to OTRS so we can restore your content and prevent further trouble. You can also post the photos on your website, license them there under a compatible license and use that as a source. It would be advisable to add your wiki username if you do so. --Hedwig in Washington (mail?) 19:07, 26 May 2016 (UTC)

File:Jackson Yi 20151013.png[edit]

Hello! I uploaded a picture (File:Jackson Yi 20151013.png) and sent an email to OTRS, but the reply is "the message was not sufficient to confirm permission for this file". However, I have reserved the right from the owner, and he agreed to licensed the picture under the Creative Commons Attribution-Share Alike 4.0 Internationallicense. In the email attachments, you can see the screenshots of my conversation history with owner. If this was not sufficient to confirm permission, please tell me what should I do, thank you so much. Pico cavadino (talk) 08:15, 15 May 2016 (UTC)

Do we accept the word of photograph subjects that they own the rights to submitted PR photos?[edit]

Hi, folks. Just under a year ago, here, a Commons and WP:EN admin wrote another Commons admin about some photos submitted by an article subject:

"Hi, I'm a Commons and WP:en admin who responded to a protected edit request at en:Talk:Brianna Wu to use these images, which the subject apparently released with the express purpose of use in Wikipedia, therefore I'm aware of the problem. From my point of view, the assertion by the pictured person that she releases the images as CC-BY (and, we assume, has obtained the rights to them or the photographer agrees) should be enough. My understanding of our usual practice including at OTRS is that with PR photos or headshots submitted by the depicted persons, we tend to take it as a given that the depicted people have obtained the rights to them. It's not as though we could realistically verify the existence or contents of the agreement between them and the photographer (and that person's identity) in any case. I don't think that there's any particular need to deviate from this practice here and let the subject jump through additional bureaucratic hoops. Would you reconsider your deletion of these images?"

The Commons admin who deleted the images in question agreed, and the images were undeleted and are now in Category:Brianna Wu and the WP:EN article, Brianna Wu.

Similarly, I made a WP:EN article about a person, and wrote the subject for some photos. Months later, the subject wrote me back, attaching 6 images of herself, and stating that she owned the rights to the images and was releasing them under I put the images in Category:Melissa Bachman, in the EN article Melissa Bachman, and forwarded the release email to permissions-commons. The response came quite quickly, in less than a day - kudos for that! - but asked for

  1. a written and signed permission from the photographer, and
  2. a driver's license from the article subject.

That seems to be rather different from the terms stated and agreed to by the two Commons admins above. Can we clarify, please, whether we do, in fact, accept the assertion of photograph subjects that they own the rights to PR photographs of them that also appear on their web pages, and that they have previously submitted to other media outlets? Or are scanning and mailing in photographers' contracts, and subjects' drivers' licenses required? --GRuban (talk) 02:18, 19 May 2016 (UTC)

Well, this is getting nowhere fast. Let me ping the admin and OTRS volunteer who responded to the cited request. @Hedwig in Washington: Sorry to bother you, but no one else is responding here. --GRuban (talk) 18:34, 25 May 2016 (UTC)
No bother at all, that's what we are here for. There's a significant difference between these two cases. Brianna Wu has released her photographs on her own website:
“Rights granted by photographer Shannon Grant. All of these images are released to the public under the Creative Commons Attribution 4.0 license. They may be used for any purpose, commercial or personal. The specific legal language may be found here: These images have also been uploaded to the Wikimedia Commons under user: Spacekatgal.”
Could M Bachmann provide something similar? I checked and the only thing stated is a (c), no CC etc. If not, we (you, she) need to sent an email using her official email. Just forwarding an email is not proof at all. Anybody can just add an email and manipulate the contents or just invent the whole thing. NOT saying that you do. We try to make the process as painless as possible. Not always possible. This is not really an OTRS case. You can contact me directly on my talk page if needed. I am sure we can sort this out in no time flat. Best, --Hedwig in Washington (mail?) 18:55, 26 May 2016 (UTC)
Thanks for getting back to me! Will continue on your talk page. --GRuban (talk) 21:32, 26 May 2016 (UTC)

Help with Deleted Photos[edit]

Pictures I put on commons were deleted from the Wikipedia article they were posted on as well as the file completely from Commons. I did receive a warning that this will happen, but unfortunately, because I did not have an email associated with my editor, I did not see the warning in time. There is a legitimate permissions letter in the works which was sent to the correct address. I understand that there is, as of today, a 74 day backlog of emails for the OTRS folks to go through- and a robot seems to have done the deleting, so I guess it is just a mistake. But I hope you can help me to correct the mistake. There are two sets of pictures, the first are photos that were deleted already, and the second set are still up, but do not yet have the permission tag, and I am afraid they will be deleted before the permission tag has a chance to go up. The article in question is:

I re-uploaded the deleted photos, and these are the URLs, which are exactly the same as the originals, except for one small difference:

The permissions letter was sent on February 24 by Michael Gonda, who is the owner of the photos. The small difference in the URL is that the original letter called the file a "jpeg" and not "jpg" which is how it is called currently.

The second set of photos, which were still up the last time I looked are the following:

This permission letter was sent on March 30, 2016, also from the copyright holder, Michael Gonda.

If there is any other information you need to help find the email and get those pictures back up on Wikimedia Commons, please contact me on my Talk Page. Thank-you so much! Eatdrinkmerry (talk) 06:58, 19 May 2016 (UTC)