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This page is where users can communicate with Commons OTRS volunteers, or OTRS volunteers with one another. You can request permissions verification here, or anything else that needs an agent's assistance. This page is multilingual — when discussing tickets in languages other than English, please make a note of this and consider asking your question in the same language.

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Files from[edit]

Can someone check this File:Bosanska Dubica Center.jpg and ticket number stated there (2006050810011015). If it's ok can someone add template and check if can it be applied also for this File:Bosanska dubica-center.jpg. --Smooth_O (talk) 17:50, 15 March 2016 (UTC)

@Smooth O: the ticket shows what appers to be a discussion (tldr) but, no permission release on OTRS ticket 2006050810011015 A second opinion would be helpful. Mlpearc (open channel) 18:54, 15 March 2016 (UTC)
@Flominator: Ist da irgendwann mal irgendwas positives entstanden? café --Hedwig in Washington (mail?) 19:21, 26 May 2016 (UTC)
@Flominator: I'm not sure if you noticed the above ping. I've had a look at the ticket and I think it looks applicable to the above file but I'm not sure if I've read parts of it correctly. Please could you clarify for us. Cheers. Green Giant (talk) 22:28, 26 June 2016 (UTC)

Sculptor gave permission and uploader is photographer[edit]

Hi, I'm hoping to help resolve the OTRS issue for the file Dalton-Bust-in-PIVA-LR.jpg. User:Amitie 10g told me to address my issues in the ticket, but I'm not an OTRS user so I can't see it. The file was uploaded by the photographer, Dwight Pounds. The sculptor, Daniel Fairbanks, filled out a release for the photo. A volunteer told him that the sculptor would need to release the photo, and Fairbanks replied that he was the sculptor and that the photographer already released the file (by uploading it). Are there any remaining concerns? Rachel Helps (BYU) (talk) 16:42, 11 May 2016 (UTC)

Ticket link:

OTRS asked for a release by the photographer as well. Best, --Hedwig in Washington (mail?) 19:12, 26 May 2016 (UTC)
I figured that if I got the photographer to make a commons account, that it would be pretty clear that he was releasing the rights to it. The other photos he uploaded haven't been questioned... why is the enforcement more strict for that one photo? I can get an additional release from the photographer, but the image is deleted now... am I basically back to square one (i.e., I'll have to upload the photo and get the releases again?)? Thanks for your help. Rachel Helps (BYU) (talk) 15:37, 16 June 2016 (UTC)
@Rachel Helps (BYU): the key thing to note about OTRS is verification. Please don't take this the wrong way, but it is very easy to create a Wikimedia account. We, the Commons users, can't actually see what email address is used to verify any account, so we don't know if an account is genuinely the copyright holder. After all, wouldn't you be a tiny bit suspicious if I said I'm the real Green Giant? Equally we don't want people's email addresses to be visible by default because many of us like our anonymity (it makes us thick-skinned to abusive comments on here). Obviously there are ways around this but the best way is to go through OTRS and provide them with foolproof verification eg an email from an official website. Now as to unfair treatment of files, please let us know if you think they are not the uploaders own work and we will endeavour to delete them forthwith (I'm only kidding!) - it is entirely unintentional if it seems we are discriminating against one file. Let's just see if we can get this ticket sorted first. Green Giant (talk) 00:02, 27 June 2016 (UTC)
@Green Giant: Thank you for taking the time to explain OTRS verification to me. So I need to reupload the file and get the permissions again? Rachel Helps (BYU) (talk) 16:51, 27 June 2016 (UTC)
@Rachel Helps (BYU): You're welcome. Please don't re-upload the photo because our deletion policy discourages this. What's needed is for the permission to be sorted out through OTRS. As soon as that is done, any admin can quickly restore the photo because it is still here in the system but not publicly viewable. Restoring takes about two or three clicks in total. Green Giant (talk) 13:47, 28 June 2016 (UTC)
@Green Giant: I asked Dwight to release the rights through the OTRS system a few weeks ago--did it go through? Rachel Helps (BYU) (talk) 17:31, 11 July 2016 (UTC)
@Rachel Helps (BYU): - unless I'm mistaken there have been no further emails about this ticket since 11 May 2016. It might be worth checking with him again. Green Giant (talk) 00:29, 24 July 2016 (UTC)
@Green Giant: I e-mailed Dwight again and I think he filled out the form? Rachel Helps (BYU) (talk) 16:06, 3 August 2016 (UTC)

#2009051410061605 (File:Radmor5100.png)[edit]

A few years ago someone had added a number which looks like an OTRS ticket number. So I just have added {{PermissionOTRS}} to it. Could someone check this? --jdx Re: 19:28, 20 June 2016 (UTC)

  • @jdx: There is correspondence in Polish in Ticket:2009051410061605. But as I understand it, there are no satisfactory permissions. In my opinion, we should make deletion request for this image. But it would be nice if a Polish agent will check it before. --sasha (krassotkin) 06:34, 21 June 2016 (UTC)

Ticket #2016070110014824 - Nizar Nayyouf[edit]

Hi, I've recently been in correspondence with one Mr Nizar Nayouf (subject of the article of the same name), and he has graciously agreed to release a number of works and photos by him under a CC-BY-SA licence (ticket #2016070110014824). His article is currently a Good Article candidate on the English Wikipedia. I was wondering if this ticket could be expedited so the article can be illustrated in time for the review? Thanks, Intelligentsium (talk) 19:03, 5 July 2016 (UTC)

I should also note that I don't know how long I can maintain correspondence with Mr Nayouf as I'm sure he has a very busy life, and will probably be more responsive to problems if raised now than in several weeks' time after he has already forgotten about this. Intelligentsium (talk) 19:05, 5 July 2016 (UTC)
@Intelligentsium: from a very cursory look (it's late), the ticket seems unproblematic some articles in the ticket seem unproblematic except that it comes from a yahoo email address. Is that address known to be the artist's? Storkk (talk) 22:56, 5 July 2016 (UTC)
The first few items I looked at, Mr. Nayyouf would appear to be the copyright holder, thus the release would be OK if we could establish the identity of the email account. The ticket also contains photos of Mr. Nayyouf that he is almost certainly not the copyright holder of, they will probably be rejected. Storkk (talk) 23:00, 5 July 2016 (UTC)
Yes, I can confirm he is the owner of the account as it is connected to his verified twitter account, and I have used it communicate with him. I think it's likely that he employed a photographer to take the photos of him, and thus he would own the copyright, but I will follow up with him. Intelligentsium (talk) 10:53, 6 July 2016 (UTC)
@Intelligentsium: In most jurisdictions that I'm aware of, that would only be true if the copyright transfer was explicitly stated in the contract. Storkk (talk) 11:19, 6 July 2016 (UTC)

Ticket #2016052310023527[edit]

Hello! A user contacted me on the german wikipedia about her deleted pictures. I promised to give her some pointers for help. Some of her pictures got deleted while there was an OTRS Ticket in the queue. You may reach out to her at her german discussion page. The Ticket: ticket:2016052310023527. --Ziegenberg (talk) 09:45, 6 July 2016 (UTC)

@Ziegenberg: Commons policy is to delete images if the OTRS permission hasn't been verified by an agent within 30 days, and if it is later verified then OTRS requests undeletion. Most Commons admins aren't OTRS agents, but she should have been contacted by email by an OTRS agent if there were questions... otherwise, it might just be backlogged. Reventtalk 06:59, 8 August 2016 (UTC)
Ticket not yet processed (arrived 23/05/2016 17:14), and in German queue - must be large backlog Ronhjones  (Talk) 00:26, 10 September 2016 (UTC)

Artwalker Limited's Posters[edit]

The following photos I had uploaded a similar, Refer toTicket:2015022710005181, Ticket:2015022710005298, Ticket:2015022710005323:

Artwalker Limited is also authorized. --Photoyi (talk) 15:22, 7 July 2016 (UTC)



Heloo can someone help me to resolve the problem with my pictures, video and music? Before a few days its all gone , deleted. I send the copyrights but the problem its still there ....thank you Dispero Dispero Ras Siento 14:02, 9 August 2016 (UTC)

@Dispero Ras Siento: My deletion of the files was not a comment on the material you submitted to OTRS, but just reflecting that the 30 day grace period had elapsed. Reventtalk 04:10, 2016 August 10‎

Ticket #2014081410020312[edit]


A document was sent in the correspondence for ticket #2014081410020312 which is an evidence for permission to reuse copyrighted material, I need the document so that I can make a new ticket for this file File:Falastin newspaper 18 June 1936 issue featuring a caricature.png or we can include this file in the same ticket. Helpǃ --Makeandtoss (talk) 10:18, 17 August 2016 (UTC)

@Makeandtoss: I forwarded a copy of the email with the attachment back to the email address that originally submitted it. Reventtalk 13:30, 17 August 2016 (UTC)
@Revent: Isn't it possible to include this file in the same ORTS ticket? --Makeandtoss (talk) 14:01, 17 August 2016 (UTC)
@Makeandtoss: If you reply to the email I sent you, with the ticket number in the subject line, the system with attach you email to, and re-open, the existing ticket. You will still need to address the concern raised at the DR, however. To be honest, I think it would probably make more sense to open a new ticket, and just reference the previous one, since the previous discussion was rather long and the concern is simply about the drawing itself. Reventtalk 02:45, 18 August 2016 (UTC)
@Revent: I made an undeletion request, I hope that is suitable.. [1] --Makeandtoss (talk) 09:29, 18 August 2016 (UTC)
@Revent: What is there to do now? I don't think the documents required exist. --Makeandtoss (talk) 08:51, 19 August 2016 (UTC)
I have found a document, will upload it soon. --Makeandtoss (talk) 20:35, 7 September 2016 (UTC)
@Revent: Found documents in both English and Arabic. The Arabic one is better, can it be used? --Makeandtoss (talk) 09:38, 12 September 2016 (UTC)
@Makeandtoss: Presumably, yes, but we might have to hunt down an agent who can read it. Reventtalk
@Revent: Should I open a new ticket or attach document through reply on previous email? I have an Arabic book saying that all the content on this newspaper was public domain. --Makeandtoss (talk) 15:37, 13 September 2016 (UTC)
@Makeandtoss: Since it's regarding a different image from that in the original ticket, a new one would probably be best. The source that says it's all PD is going to need to be fairly authoritative, however. Reventtalk 23:59, 18 September 2016 (UTC)

Ticket #2014121810020922 - OTRS wiki case[edit]

Please give opinions on otrswiki:2014121810020922. Josve05a (talk) 09:51, 4 September 2016 (UTC)

Pictogram-voting-question.svg Question Did you contact the uploader? --Hedwig in Washington (mail?) 21:51, 17 September 2016 (UTC)
@Hedwig in Washington: Not yet, because I wanted to establish that it would be needed first, or if I'm (e.g.) missing something. Josve05a (talk) 09:38, 21 September 2016 (UTC)
@Josve05a: Answered on OTRS wiki. --Hedwig in Washington (mail?) 19:59, 21 September 2016 (UTC)

Ticket# 2016082810006961[edit]


Hello, could a volunteer assist me by providing the status of this ticket? Thanks. Swiftos (talk) 15:19, 18 September 2016 (UTC)

It still hasn't been acted upon :(
Platonides (talk) 23:39, 18 September 2016 (UTC)
Thank you. Any chance that this ticket can be expedited?
Swiftos (talk) 00:25, 20 September 2016 (UTC)
Sure - if you can clarify why it is more important than the roughly 300 tickets that were submitted earlier than it and are still waiting in the queue. Storkk (talk) 08:21, 21 September 2016 (UTC)
I'm not saying it's more important, but the process should take less than 30 seconds (which begs the question, why not do the easy ones first). It's a simple undelete as we have licensed the images for free use. Thanks in advance. Swiftos (talk) 12:31, 21 September 2016 (UTC)


@Swiftos: Hi!

Unfortunately, there's a lack of OTRS volunteers, and there's a months-long backlog. Because the procedure to sign up as an OTRS volunteer is a cumbersome procedure, and because OTRS work is annoying and sometimes frustrating, I expect that there may be too few volunteers even years from now. I'm not an OTRS volunteer and don't think I want to sign up to volunteer to undergo this particular type of pain. So I can't view the OTRS ticket.

If you become a frequent editor of the English Wikipedia or Yiddish Wikipedia, with an editcount of thousands, maybe you yourself can one day become an OTRS volunteer and help to shorten the backlog! But I don't think you'd enjoy it very much.

Painful and thankless tasks can take a lot of time to happen here on Commons, unfortunately.

Please be patient. Give it four more months. If you don't hear back after four more months, feel free to ping us again.

Wishing you all the best, and a good and sweet new Jewish year 5777, —TealHill (talk) 17:08, 6 October 2016 (UTC)

File deleted without discussion[edit]

Deletion request for the image Sanki_King_portrait.jpg was posted by User: Ruff tuff cream ( and his comment was that the metadata shows the author as "Taha" and copyright holder as "amr and trk photography". The photographer Taha signs all of his emails as "Taha Rizwan Khan", where TRK stands for Taha Rizwan Khan, it should be no riddle. I have also taken a copy of the email that was sent to wikimedia from the photographer himself and the email clearly shows the photographer's signature there. I previously uploaded this image, taken with permission from Mr. Sanki King's team, whose managing team emailed wikimedia with the permission but some Robert Bruce insisted that the photographer and Sanki King email wikimedia commons personally, even though Sanki's managing team clearly explained that the portrait was a part of a paid photoshoot and Sanki King had the rights of all those images and since the team who represents Sanki King had given permission for the image to be used, why were personal permissions required?

Robert Bruce still insisted for personal permissions but the photographers and Mr. Sanki couldn't email wikimedia commons in time and the portrait, along with another image of Sanki King and his work, were deleted. After that I took permission from Sanki King's team, and the photographers of both the images a few days ago and I re-uploaded the images as my own work. Emails of transfer of copyrights of these images have already been sent to wikimedia commons by both photographers & myself. The other image is Now please tell me why was the image deleted in such a hurry and with no research when a signed email by the photographer was sent to wikimedia commons? Ticket numbers of the emails: Ticket#2016092310000866 and Ticket#2016092310000866, and I havent received any reply from Commons.

The photographer is a part of a duo, AMR & TRK, first person is Mohsee, second is Taha. The name of the author on the image was Taha, as Ruff puff said, and the copyright holder was AMR & TRK Photography, please pay attention to the facebook link of their page if you will "". His full name was in the email and first name is in the link of their page. Most importantly, the file was deleted without any discussion with the uploader. It was nominated for deletion but it was deleted just like that by User: INeverCry. Now please tell me will I have to reupload the image on wikimedia or will the deletion be undone? Looking forward to a prompt reply. Cheers SameStruggle (talk) 21:14, 28 September 2016 (UTC)

Ticket #2016012210015509[edit]

Ticket:2016012210015509 (nl)

Mr. Tobey Stevens has sent me a few more pictures, of better quality, of the same subject. I would like to add them to Commons and Wikipedia, but am not fully sure how to write the permission. Should I send the message somewhere for this? - Andre Engels (talk) 07:15, 12 October 2016 (UTC)

@Andre Engels: If the files are better quality versions of the earlier uploaded images I do not really see a point in a renewed permission in this case. Given the context (images in possession of Tobey Stevens) and the previous permission (which does not put any limits on the quality) I see no issues with you re-uploading higher quality versions over the earlier images when these new versions are provided by Tobey Stevens. (also @Taketa:) Basvb (talk) 11:58, 16 October 2016 (UTC)
No, they are different pictures, apparently from the family archive. - Andre Engels (talk) 19:18, 19 October 2016 (UTC)


Could someone please check this ticket mentioned in File:WernerGenuit1969tour.png? Does it suggest that also the other uploads by this user are OK? --Leyo 20:30, 18 October 2016 (UTC)