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This page is where users can communicate with Commons OTRS volunteers, or OTRS volunteers with one another. You can request permissions verification here, or anything else that needs an agent's assistance. This page is multilingual — when discussing tickets in languages other than English, please make a note of this and consider asking your question in the same language.

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Files from[edit]

Can someone check this File:Bosanska Dubica Center.jpg and ticket number stated there (2006050810011015). If it's ok can someone add template and check if can it be applied also for this File:Bosanska dubica-center.jpg. --Smooth_O (talk) 17:50, 15 March 2016 (UTC)

@Smooth O: the ticket shows what appers to be a discussion (tldr) but, no permission release on OTRS ticket 2006050810011015 A second opinion would be helpful. Mlpearc (open channel) 18:54, 15 March 2016 (UTC)
@Flominator: Ist da irgendwann mal irgendwas positives entstanden? café --Hedwig in Washington (mail?) 19:21, 26 May 2016 (UTC)
@Flominator: I'm not sure if you noticed the above ping. I've had a look at the ticket and I think it looks applicable to the above file but I'm not sure if I've read parts of it correctly. Please could you clarify for us. Cheers. Green Giant (talk) 22:28, 26 June 2016 (UTC)

Sculptor gave permission and uploader is photographer[edit]

Hi, I'm hoping to help resolve the OTRS issue for the file Dalton-Bust-in-PIVA-LR.jpg. User:Amitie 10g told me to address my issues in the ticket, but I'm not an OTRS user so I can't see it. The file was uploaded by the photographer, Dwight Pounds. The sculptor, Daniel Fairbanks, filled out a release for the photo. A volunteer told him that the sculptor would need to release the photo, and Fairbanks replied that he was the sculptor and that the photographer already released the file (by uploading it). Are there any remaining concerns? Rachel Helps (BYU) (talk) 16:42, 11 May 2016 (UTC)

Ticket link:

OTRS asked for a release by the photographer as well. Best, --Hedwig in Washington (mail?) 19:12, 26 May 2016 (UTC)
I figured that if I got the photographer to make a commons account, that it would be pretty clear that he was releasing the rights to it. The other photos he uploaded haven't been questioned... why is the enforcement more strict for that one photo? I can get an additional release from the photographer, but the image is deleted now... am I basically back to square one (i.e., I'll have to upload the photo and get the releases again?)? Thanks for your help. Rachel Helps (BYU) (talk) 15:37, 16 June 2016 (UTC)
@Rachel Helps (BYU): the key thing to note about OTRS is verification. Please don't take this the wrong way, but it is very easy to create a Wikimedia account. We, the Commons users, can't actually see what email address is used to verify any account, so we don't know if an account is genuinely the copyright holder. After all, wouldn't you be a tiny bit suspicious if I said I'm the real Green Giant? Equally we don't want people's email addresses to be visible by default because many of us like our anonymity (it makes us thick-skinned to abusive comments on here). Obviously there are ways around this but the best way is to go through OTRS and provide them with foolproof verification eg an email from an official website. Now as to unfair treatment of files, please let us know if you think they are not the uploaders own work and we will endeavour to delete them forthwith (I'm only kidding!) - it is entirely unintentional if it seems we are discriminating against one file. Let's just see if we can get this ticket sorted first. Green Giant (talk) 00:02, 27 June 2016 (UTC)
@Green Giant: Thank you for taking the time to explain OTRS verification to me. So I need to reupload the file and get the permissions again? Rachel Helps (BYU) (talk) 16:51, 27 June 2016 (UTC)
@Rachel Helps (BYU): You're welcome. Please don't re-upload the photo because our deletion policy discourages this. What's needed is for the permission to be sorted out through OTRS. As soon as that is done, any admin can quickly restore the photo because it is still here in the system but not publicly viewable. Restoring takes about two or three clicks in total. Green Giant (talk) 13:47, 28 June 2016 (UTC)
@Green Giant: I asked Dwight to release the rights through the OTRS system a few weeks ago--did it go through? Rachel Helps (BYU) (talk) 17:31, 11 July 2016 (UTC)
@Rachel Helps (BYU): - unless I'm mistaken there have been no further emails about this ticket since 11 May 2016. It might be worth checking with him again. Green Giant (talk) 00:29, 24 July 2016 (UTC)
@Green Giant: I e-mailed Dwight again and I think he filled out the form? Rachel Helps (BYU) (talk) 16:06, 3 August 2016 (UTC)

#2009051410061605 (File:Radmor5100.png)[edit]

A few years ago someone had added a number which looks like an OTRS ticket number. So I just have added {{PermissionOTRS}} to it. Could someone check this? --jdx Re: 19:28, 20 June 2016 (UTC)

  • @jdx: There is correspondence in Polish in Ticket:2009051410061605. But as I understand it, there are no satisfactory permissions. In my opinion, we should make deletion request for this image. But it would be nice if a Polish agent will check it before. --sasha (krassotkin) 06:34, 21 June 2016 (UTC)

Ticket #2016070110014824 - Nizar Nayyouf[edit]

Hi, I've recently been in correspondence with one Mr Nizar Nayouf (subject of the article of the same name), and he has graciously agreed to release a number of works and photos by him under a CC-BY-SA licence (ticket #2016070110014824). His article is currently a Good Article candidate on the English Wikipedia. I was wondering if this ticket could be expedited so the article can be illustrated in time for the review? Thanks, Intelligentsium (talk) 19:03, 5 July 2016 (UTC)

I should also note that I don't know how long I can maintain correspondence with Mr Nayouf as I'm sure he has a very busy life, and will probably be more responsive to problems if raised now than in several weeks' time after he has already forgotten about this. Intelligentsium (talk) 19:05, 5 July 2016 (UTC)
@Intelligentsium: from a very cursory look (it's late), the ticket seems unproblematic some articles in the ticket seem unproblematic except that it comes from a yahoo email address. Is that address known to be the artist's? Storkk (talk) 22:56, 5 July 2016 (UTC)
The first few items I looked at, Mr. Nayyouf would appear to be the copyright holder, thus the release would be OK if we could establish the identity of the email account. The ticket also contains photos of Mr. Nayyouf that he is almost certainly not the copyright holder of, they will probably be rejected. Storkk (talk) 23:00, 5 July 2016 (UTC)
Yes, I can confirm he is the owner of the account as it is connected to his verified twitter account, and I have used it communicate with him. I think it's likely that he employed a photographer to take the photos of him, and thus he would own the copyright, but I will follow up with him. Intelligentsium (talk) 10:53, 6 July 2016 (UTC)
@Intelligentsium: In most jurisdictions that I'm aware of, that would only be true if the copyright transfer was explicitly stated in the contract. Storkk (talk) 11:19, 6 July 2016 (UTC)

Ticket #2016052310023527[edit]

Hello! A user contacted me on the german wikipedia about her deleted pictures. I promised to give her some pointers for help. Some of her pictures got deleted while there was an OTRS Ticket in the queue. You may reach out to her at her german discussion page. The Ticket: ticket:2016052310023527. --Ziegenberg (talk) 09:45, 6 July 2016 (UTC)

@Ziegenberg: Commons policy is to delete images if the OTRS permission hasn't been verified by an agent within 30 days, and if it is later verified then OTRS requests undeletion. Most Commons admins aren't OTRS agents, but she should have been contacted by email by an OTRS agent if there were questions... otherwise, it might just be backlogged. Reventtalk 06:59, 8 August 2016 (UTC)
Ticket not yet processed (arrived 23/05/2016 17:14), and in German queue - must be large backlog Ronhjones  (Talk) 00:26, 10 September 2016 (UTC)

Artwalker Limited's Posters[edit]

The following photos I had uploaded a similar, Refer toTicket:2015022710005181, Ticket:2015022710005298, Ticket:2015022710005323:

Artwalker Limited is also authorized. --Photoyi (talk) 15:22, 7 July 2016 (UTC)



Heloo can someone help me to resolve the problem with my pictures, video and music? Before a few days its all gone , deleted. I send the copyrights but the problem its still there ....thank you Dispero Dispero Ras Siento 14:02, 9 August 2016 (UTC)

@Dispero Ras Siento: My deletion of the files was not a comment on the material you submitted to OTRS, but just reflecting that the 30 day grace period had elapsed. Reventtalk 04:10, 2016 August 10‎

Ticket #2014081410020312[edit]


A document was sent in the correspondence for ticket #2014081410020312 which is an evidence for permission to reuse copyrighted material, I need the document so that I can make a new ticket for this file File:Falastin newspaper 18 June 1936 issue featuring a caricature.png or we can include this file in the same ticket. Helpǃ --Makeandtoss (talk) 10:18, 17 August 2016 (UTC)

@Makeandtoss: I forwarded a copy of the email with the attachment back to the email address that originally submitted it. Reventtalk 13:30, 17 August 2016 (UTC)
@Revent: Isn't it possible to include this file in the same ORTS ticket? --Makeandtoss (talk) 14:01, 17 August 2016 (UTC)
@Makeandtoss: If you reply to the email I sent you, with the ticket number in the subject line, the system with attach you email to, and re-open, the existing ticket. You will still need to address the concern raised at the DR, however. To be honest, I think it would probably make more sense to open a new ticket, and just reference the previous one, since the previous discussion was rather long and the concern is simply about the drawing itself. Reventtalk 02:45, 18 August 2016 (UTC)
@Revent: I made an undeletion request, I hope that is suitable.. [1] --Makeandtoss (talk) 09:29, 18 August 2016 (UTC)
@Revent: What is there to do now? I don't think the documents required exist. --Makeandtoss (talk) 08:51, 19 August 2016 (UTC)
I have found a document, will upload it soon. --Makeandtoss (talk) 20:35, 7 September 2016 (UTC)
@Revent: Found documents in both English and Arabic. The Arabic one is better, can it be used? --Makeandtoss (talk) 09:38, 12 September 2016 (UTC)
@Makeandtoss: Presumably, yes, but we might have to hunt down an agent who can read it. Reventtalk
@Revent: Should I open a new ticket or attach document through reply on previous email? I have an Arabic book saying that all the content on this newspaper was public domain. --Makeandtoss (talk) 15:37, 13 September 2016 (UTC)
@Makeandtoss: Since it's regarding a different image from that in the original ticket, a new one would probably be best. The source that says it's all PD is going to need to be fairly authoritative, however. Reventtalk 23:59, 18 September 2016 (UTC)

Ticket #2014121810020922 - OTRS wiki case[edit]

Please give opinions on otrswiki:2014121810020922. Josve05a (talk) 09:51, 4 September 2016 (UTC)

Pictogram-voting-question.svg Question Did you contact the uploader? --Hedwig in Washington (mail?) 21:51, 17 September 2016 (UTC)
@Hedwig in Washington: Not yet, because I wanted to establish that it would be needed first, or if I'm (e.g.) missing something. Josve05a (talk) 09:38, 21 September 2016 (UTC)
@Josve05a: Answered on OTRS wiki. --Hedwig in Washington (mail?) 19:59, 21 September 2016 (UTC)

File:Bruno Fornaroli at the City Football Academy.jpg[edit]

Ticket:2016091310004738, File:Bruno Fornaroli at the City Football Academy.jpg.

I posted this on wikipedia commons, and have the photographer's permission. I told him to email the filled out template, and he did that rightly so. How long does it take for the email to be confirmed? — Preceding unsigned comment added by Shtalic (talk • contribs) 09:42, 16 September 2016 (UTC)

  • @Shtalic: ✓ Done. --sasha (krassotkin) 11:06, 16 September 2016 (UTC)
    • @(krassotkin): Is there a way I can request a license for every photograph posted by that photographer? I have his permission to use all pictures on commons, but it'd be inconvenient to have to send an email every single time. Shtalic (talk) 09:52, 17 September 2016 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. --sasha (krassotkin) 13:55, 23 September 2016 (UTC)

Ticket# 2016082810006961[edit]


Hello, could a volunteer assist me by providing the status of this ticket? Thanks. Swiftos (talk) 15:19, 18 September 2016 (UTC)

It still hasn't been acted upon :(
Platonides (talk) 23:39, 18 September 2016 (UTC)
Thank you. Any chance that this ticket can be expedited?
Swiftos (talk) 00:25, 20 September 2016 (UTC)
Sure - if you can clarify why it is more important than the roughly 300 tickets that were submitted earlier than it and are still waiting in the queue. Storkk (talk) 08:21, 21 September 2016 (UTC)
I'm not saying it's more important, but the process should take less than 30 seconds (which begs the question, why not do the easy ones first). It's a simple undelete as we have licensed the images for free use. Thanks in advance. Swiftos (talk) 12:31, 21 September 2016 (UTC)

File:Homebase.jpg: , please leave a note at the OTRS noticeboard.[edit]

File:Homebase.jpg (?); ticket:2014022210011738 (?)

Dear Hedwig in Washington, This is my note to the OTRS noticeboard. Sincerely, Nancy Wong aka Edmunddantes San Francisco 18:26, 21 September 2016 (UTC)

OTRS[edit] Pictogram voting info.svg Info Before tagging uploads as copyright violation, please check OTRS! This is a verified account. --Hedwig in Washington (mail?) 03:17, 21 September 2016 (UTC)

OTRS Wikimedia The verification of the identity of this user account has been archived in the Wikimedia OTRS system. Full documentation is available only to OTRS volunteers. If you are a Commons user and wish to confirm the verification, please leave a note at the OTRS noticeboard. Ticket link:

File:Homebase.jpg[edit] Pay attention to copyright File:Homebase.jpg has been marked as a possible copyright violation. Wikimedia Commons only accepts free content—that is, images and other media files that can be used by anyone, for any purpose. Traditional copyright law does not grant these freedoms, and unless noted otherwise, everything you find on the web is copyrighted and not permitted here. For details on what is acceptable, please read Commons:Licensing. You may find Commons:Copyright rules useful. You can ask questions about Commons policies in Commons:Help desk. The file you added may soon be deleted. If you believe this file is not a copyright violation, please explain why on the file's talk page. Afrikaans | العربية | Asturianu | Azərbaycanca | Беларуская (тарашкевіца)‎ | Български | বাংলা‎ | Català | Čeština | Dansk | Deutsch | Deutsch (Sie-Form)‎ | Zazaki | Ελληνικά | English | Español | فارسی | Suomi | Français | Galego | עברית | Magyar | Հայերեն | Italiano | 日本語 | 한국어 | Luxembourgish | Македонски | മലയാളം | Bahasa Melayu | Malti | Plattdüütsch | Nederlands | Norsk nynorsk | Norsk bokmål | Polski | Português | Português do Brasil | Română | Русский | Slovenčina | Slovenščina | Svenska | ไทย | Türkçe | Українська | Tiếng Việt | 中文(简体)‎ | 中文(繁體)‎ | +/− —Preceding unsigned comment was added by (talk) 19:13, 17 September 2016 (UTC)

I have no idea what this is all about. The case is closed, everything is settled. --Hedwig in Washington (mail?) 20:58, 21 September 2016 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. --sasha (krassotkin) 13:55, 23 September 2016 (UTC)



ein lapidares OTRS Freigabe ist erfolgt. Könntet ihr bitte die Ticketnummer nachtragen. lg --Herzi Pinki (talk) 07:38, 23 September 2016 (UTC)

✓ Done - I have reviewed the ticket and added the templates. - All the best, Taketa (talk) 16:54, 24 September 2016 (UTC)