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This page is where users can communicate with Commons OTRS volunteers, or OTRS volunteers with one another. You can request permissions verification here, or anything else that needs an agent's assistance. This page is multilingual — when discussing tickets in languages other than English, please make a note of this and consider asking your question in the same language.

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Sculptor gave permission and uploader is photographer[edit]

Hi, I'm hoping to help resolve the OTRS issue for the file Dalton-Bust-in-PIVA-LR.jpg. User:Amitie 10g told me to address my issues in the ticket, but I'm not an OTRS user so I can't see it. The file was uploaded by the photographer, Dwight Pounds. The sculptor, Daniel Fairbanks, filled out a release for the photo. A volunteer told him that the sculptor would need to release the photo, and Fairbanks replied that he was the sculptor and that the photographer already released the file (by uploading it). Are there any remaining concerns? Rachel Helps (BYU) (talk) 16:42, 11 May 2016 (UTC)

Ticket link:

OTRS asked for a release by the photographer as well. Best, --Hedwig in Washington (mail?) 19:12, 26 May 2016 (UTC)
I figured that if I got the photographer to make a commons account, that it would be pretty clear that he was releasing the rights to it. The other photos he uploaded haven't been questioned... why is the enforcement more strict for that one photo? I can get an additional release from the photographer, but the image is deleted now... am I basically back to square one (i.e., I'll have to upload the photo and get the releases again?)? Thanks for your help. Rachel Helps (BYU) (talk) 15:37, 16 June 2016 (UTC)
@Rachel Helps (BYU): the key thing to note about OTRS is verification. Please don't take this the wrong way, but it is very easy to create a Wikimedia account. We, the Commons users, can't actually see what email address is used to verify any account, so we don't know if an account is genuinely the copyright holder. After all, wouldn't you be a tiny bit suspicious if I said I'm the real Green Giant? Equally we don't want people's email addresses to be visible by default because many of us like our anonymity (it makes us thick-skinned to abusive comments on here). Obviously there are ways around this but the best way is to go through OTRS and provide them with foolproof verification eg an email from an official website. Now as to unfair treatment of files, please let us know if you think they are not the uploaders own work and we will endeavour to delete them forthwith (I'm only kidding!) - it is entirely unintentional if it seems we are discriminating against one file. Let's just see if we can get this ticket sorted first. Green Giant (talk) 00:02, 27 June 2016 (UTC)
@Green Giant: Thank you for taking the time to explain OTRS verification to me. So I need to reupload the file and get the permissions again? Rachel Helps (BYU) (talk) 16:51, 27 June 2016 (UTC)
@Rachel Helps (BYU): You're welcome. Please don't re-upload the photo because our deletion policy discourages this. What's needed is for the permission to be sorted out through OTRS. As soon as that is done, any admin can quickly restore the photo because it is still here in the system but not publicly viewable. Restoring takes about two or three clicks in total. Green Giant (talk) 13:47, 28 June 2016 (UTC)
@Green Giant: I asked Dwight to release the rights through the OTRS system a few weeks ago--did it go through? Rachel Helps (BYU) (talk) 17:31, 11 July 2016 (UTC)
@Rachel Helps (BYU): - unless I'm mistaken there have been no further emails about this ticket since 11 May 2016. It might be worth checking with him again. Green Giant (talk) 00:29, 24 July 2016 (UTC)
@Green Giant: I e-mailed Dwight again and I think he filled out the form? Rachel Helps (BYU) (talk) 16:06, 3 August 2016 (UTC)
Is this OTRS still pending? Rachel Helps (BYU) (talk) 16:56, 10 November 2016 (UTC)
@Rachel Helps (BYU): No email from the photographer has been received on this ticket yet. It might have been added as a new one, buried somewhere in the queue... please ask him to make sure to use the subject line "Re: [Ticket#2016051010026405] Dalton-Bust-in-PIVA-LR.jpg" so the system will know to connect them, otherwise it might take a very long time for someone to connect them. Reventtalk 07:03, 1 December 2016 (UTC)
@Revent: I had him fill out the OTRS form, not send an e-mail--is it better to send an e-mail? thanks Rachel Helps (BYU) (talk) 16:37, 1 December 2016 (UTC)
@Rachel Helps (BYU): If you are referring to that tool only creates the 'text' of the release, it does not communicate it to us... the copyright owner still has to email it to OTRS. Reventtalk 19:29, 1 December 2016 (UTC)
@Revent: wow, I can't believe I didn't realize that. I e-mailed the photographer, Dwight, again, with more specific instructions, but if you don't see the e-mail, perhaps it's time to close this ticket. Rachel Helps (BYU) (talk) 17:14, 7 December 2016 (UTC)

Ticket #2016052310023527[edit]

Hello! A user contacted me on the german wikipedia about her deleted pictures. I promised to give her some pointers for help. Some of her pictures got deleted while there was an OTRS Ticket in the queue. You may reach out to her at her german discussion page. The Ticket: ticket:2016052310023527. --Ziegenberg (talk) 09:45, 6 July 2016 (UTC)

@Ziegenberg: Commons policy is to delete images if the OTRS permission hasn't been verified by an agent within 30 days, and if it is later verified then OTRS requests undeletion. Most Commons admins aren't OTRS agents, but she should have been contacted by email by an OTRS agent if there were questions... otherwise, it might just be backlogged. Reventtalk 06:59, 8 August 2016 (UTC)
Ticket not yet processed (arrived 23/05/2016 17:14), and in German queue - must be large backlog Ronhjones  (Talk) 00:26, 10 September 2016 (UTC)

Artwalker Limited's Posters[edit]

The following photos I had uploaded a similar, Refer toTicket:2015022710005181, Ticket:2015022710005298, Ticket:2015022710005323:

Artwalker Limited is also authorized. --Photoyi (talk) 15:22, 7 July 2016 (UTC)

Ticket #2014081410020312[edit]


A document was sent in the correspondence for ticket #2014081410020312 which is an evidence for permission to reuse copyrighted material, I need the document so that I can make a new ticket for this file File:Falastin newspaper 18 June 1936 issue featuring a caricature.png or we can include this file in the same ticket. Helpǃ --Makeandtoss (talk) 10:18, 17 August 2016 (UTC)

@Makeandtoss: I forwarded a copy of the email with the attachment back to the email address that originally submitted it. Reventtalk 13:30, 17 August 2016 (UTC)
@Revent: Isn't it possible to include this file in the same ORTS ticket? --Makeandtoss (talk) 14:01, 17 August 2016 (UTC)
@Makeandtoss: If you reply to the email I sent you, with the ticket number in the subject line, the system with attach you email to, and re-open, the existing ticket. You will still need to address the concern raised at the DR, however. To be honest, I think it would probably make more sense to open a new ticket, and just reference the previous one, since the previous discussion was rather long and the concern is simply about the drawing itself. Reventtalk 02:45, 18 August 2016 (UTC)
@Revent: I made an undeletion request, I hope that is suitable.. [1] --Makeandtoss (talk) 09:29, 18 August 2016 (UTC)
@Revent: What is there to do now? I don't think the documents required exist. --Makeandtoss (talk) 08:51, 19 August 2016 (UTC)
I have found a document, will upload it soon. --Makeandtoss (talk) 20:35, 7 September 2016 (UTC)
@Revent: Found documents in both English and Arabic. The Arabic one is better, can it be used? --Makeandtoss (talk) 09:38, 12 September 2016 (UTC)
@Makeandtoss: Presumably, yes, but we might have to hunt down an agent who can read it. Reventtalk
@Revent: Should I open a new ticket or attach document through reply on previous email? I have an Arabic book saying that all the content on this newspaper was public domain. --Makeandtoss (talk) 15:37, 13 September 2016 (UTC)
@Makeandtoss: Since it's regarding a different image from that in the original ticket, a new one would probably be best. The source that says it's all PD is going to need to be fairly authoritative, however. Reventtalk 23:59, 18 September 2016 (UTC)

Ticket# 2016082810006961[edit]


Hello, could a volunteer assist me by providing the status of this ticket? Thanks. Swiftos (talk) 15:19, 18 September 2016 (UTC)

It still hasn't been acted upon :(
Platonides (talk) 23:39, 18 September 2016 (UTC)
Thank you. Any chance that this ticket can be expedited?
Swiftos (talk) 00:25, 20 September 2016 (UTC)
Sure - if you can clarify why it is more important than the roughly 300 tickets that were submitted earlier than it and are still waiting in the queue. Storkk (talk) 08:21, 21 September 2016 (UTC)
I'm not saying it's more important, but the process should take less than 30 seconds (which begs the question, why not do the easy ones first). It's a simple undelete as we have licensed the images for free use. Thanks in advance. Swiftos (talk) 12:31, 21 September 2016 (UTC)


@Swiftos: Hi!

Unfortunately, there's a lack of OTRS volunteers, and there's a months-long backlog. Because the procedure to sign up as an OTRS volunteer is a cumbersome procedure, and because OTRS work is annoying and sometimes frustrating, I expect that there may be too few volunteers even years from now. I'm not an OTRS volunteer and don't think I want to sign up to volunteer to undergo this particular type of pain. So I can't view the OTRS ticket.

If you become a frequent editor of the English Wikipedia or Yiddish Wikipedia, with an editcount of thousands, maybe you yourself can one day become an OTRS volunteer and help to shorten the backlog! But I don't think you'd enjoy it very much.

Painful and thankless tasks can take a lot of time to happen here on Commons, unfortunately.

Please be patient. Give it four more months. If you don't hear back after four more months, feel free to ping us again.

Wishing you all the best, and a good and sweet new Jewish year 5777, —TealHill (talk) 17:08, 6 October 2016 (UTC)

Category:Tim Holmes and User:Musegaze[edit]

Tim Holmes is an American sculptor and filmmaker. He often uses the Internet handle Musegaze (for example, Flickr, YouTube). User:Musegaze uploaded a number of Tim Holmes images to Category:Tim Holmes, marking them as "own work". One of them, File:TimHolmes2007.jpg has an approved OTRS ticket, The others don't. This has confused several people, including an experienced Commons administrator. Could someone please check that OTRS ticket and see if, for example, it says "I, Tim Holmes, am User:Musegaze" or the equivalent? Because if so, we could spread that OTRS ticket to Musegaze's other uploads, since if it's him, he has the right to release photos of his work that he took. Several are up for deletion right now, for example --GRuban (talk) 02:27, 3 November 2016 (UTC)

@GRuban: The ticket does not apply. As can be seen on the file page, the author of File:TimHolmes2007.jpg is not Tim Holmes. Sorry. Reventtalk 20:43, 3 November 2016 (UTC)


Licensing at File:Familyplanningmalaysia.jpg states: Personal photo by Stephen Codrington uploaded with permission for the benefit of geography on Wikimedia projects.
Can you verify? Request originates from GA Reviewer on Women's health Michael Goodyear (talk) 16:35, 8 November 2016 (UTC)

Added written permission from author to file Michael Goodyear (talk) 02:28, 10 November 2016 (UTC)

HHV-6 inclusion bodies[edit]

The files File:HHV-6 inclusion bodies.jpg and File:Inclusion bodies.jpg have an incorrect caption. I contacted NCI's Visuals Online (the source for both images) about this issue and received an email back confirming the caption information is in error. NCI has removed the image from the collection because the correct caption could not be documented. I have a copy of the email for OTRS. Froggerlaura (talk) 23:00, 9 November 2016 (UTC)

@Froggerlaura: could you please clarify what you are asking us to do? If the caption is incorrect, please fix the caption. Storkk (talk) 17:39, 7 December 2016 (UTC)
The problem is that no one at NIH knows what the correct caption is supposed to be, so the image was deleted from the collection. The image title and caption are no longer correct on the Wiki entry, and as the image was taken in the 1980s, it is unlikely the correct caption can be found. Would it be appropriate to delete the image or say that the information is no longer valid? As the linked page at NIH image database no longer exists, I have a confirmation from them that the caption is incorrect. Froggerlaura (talk) 23:36, 15 December 2016 (UTC)

Spanish ticket check[edit]

Could the ticket (ticket:2015020310012351) on File:Museo_del_Bicentenario_-_Revista_PBT.jpg be checked by a Spanish speaker, please? I cannot understand how the ticket's customer is claiming they own the copyright, but it could be a language issue on my part. @BrightRaven: who kept the file at a previous DR. Storkk (talk) 12:08, 10 November 2016 (UTC)

As stated in the file, the permission comes thanks to an agreement between the Bicentennial Museum and Wikimedia Argentina. Hint: check the e-mail address of the customer. --Ruthven (msg) 06:54, 12 December 2016 (UTC)
@Ruthven: Yes, thank you... I am (still) unclear on why the museum would own the copyright of a book cover. Storkk (talk) 23:14, 22 December 2016 (UTC)
@Storkk: On that, I cannot help you :) --Ruthven (msg) 23:17, 22 December 2016 (UTC)
@Ruthven: as an es-4 speaker, could you confirm that there is no explanation of this in the ticket (that's really all I was asking to confirm initially)? I'd be grateful if you could form an opinion based also on Commons:Deletion_requests/File:Museo_del_Bicentenario_-_"Retrato_de_Juan_Domingo_Perón_y_Eva_Duarte",_Numa_Ayrinhac.jpg, which may or may not be relevant (this doesn't seem to be a work referenced in that DR as "commissioned ... for the Presidency of the Argentine Republic", but I could be wrong? Storkk (talk) 23:42, 22 December 2016 (UTC)
@Storkk: I left a note in the ticket. In any case, if the portrait in the magazine cover (or the magazine itself) has the copyright somehow transferred to the Presidency of the Argentine Republic (it represents Peron, if that matters), then the museum owns the rights. However, PBT was privately edited by ALEA.
Doing a little research, ALEA was supervised by Carlos Aloé, then Minister General Coordinator of Government (Jefe de Despacho de la Presidencia), so a link with the government exists. --Ruthven (msg) 08:12, 23 December 2016 (UTC)

Portuguese speaker[edit]

Hello, can a portuguese speaker with an OTRS access check those files please?

Dutch Creative Commons license confirmations[edit]

Hi, the Dutch Creative Commons foundation has recently published license confirmation letters that a person or organization can use to get a proof of licensing. Most useful if the rights/license release was not part of the original contract for the work. If an intermediate has such a proof, then that would avoid us having to go directly to the photographer to get OTRS permission. —TheDJ (talkcontribs) 14:44, 16 November 2016 (UTC)

Permission for File:Wes Bentley in Chicago.jpg[edit]

This file was deleted as Missing permission, but temporary restored. The source indicates that the photographer is Tony Zierra (the director if My Big Break movie) and he given the file under a Creative Commons license (but not the exact license).

Therefore, is possible to contact Zierra via the OTRS system to request permission and the exact license for the file?

Thanks in advance. --Amitie 10g (talk) 15:49, 18 November 2016 (UTC)

File:Justice Shri. B.N.Srikrishna, former Judge of Supreme court of India.jpg[edit]

This is obviously not a selfie, so either the file description needs to be corrected with information from the ticket, or the ticket should not have been accepted. LX (talk, contribs) 22:57, 18 November 2016 (UTC)

Ticket may be OK (probably needs clarification), author field is definitely wrong, but looking at the ticket I'm not 100% certain what the author field should be. @Sphilbrick: would you clarify with the client please? Storkk (talk) 12:32, 19 November 2016 (UTC)
1½ months later, I'm still waiting for that clarification. Meanwhile, the uploader has been blocked for sockpuppetry.
I'd like to think that we have a higher standard than "may be OK". And if you don't know who the author is, there is obviously no evidence of the author either approving the PD release or transferring the copyright to someone who could subsequently do so legally. LX (talk, contribs) 11:38, 1 January 2017 (UTC)

Rami Al Ali - Profile Image Deleted[edit]

Dear OTRS,

I contacted the user Jcb that told me I should raise a complaint with you for a profile picture I posted.

You can find the conversation below: Jcb Conversation

The profile picture was apparently taken down because of copyright violation. I found the author of the image/source and asked if I can post the picture of Rami Al Ali. He told that yes you can post it because Rami Al Ali owns this picture now, and that I have nothing to do with it now. Photographers info whom I spoke with that took the picture: Saeed Khalifa (artist & fashion photographer) DUBAI +971-52-9612993.

The link up top shows the photographers email to me. I can also send you proof of the email.

Please let me know :)

Best, Timepoverty — Preceding unsigned comment added by Timepoverty (talk • contribs) 11:51, 24 November 2016 (UTC)

@Timepoverty: We will require a specific statement of permission in order to undelete the image, as the author must provide us a valid license to publish the image. The simplest way of producing a statement of permission is through the Wikimedia OTRS Release Generator, which you can access here: This tool will guide you through the process of creating a release statement for the author to sign or froward us, and which we will be able to readily accept.
Once we have a clear statement that the copyright holder is willing to releasing this content for redistribution under a suitable license, we will mark the file accordingly and the content may then be freely used on Wikimedia projects and elsewhere. The statement must be sent to the OTRS volunteers (check the former link for the e-mail address, etc.), Thank you! --Ruthven (msg) 06:51, 12 December 2016 (UTC)

I've sent another email with a valid proof[edit]

Hi everyone, concerning this file "" I've sent a second email concerning the problem but nothing changed/updated on the page... I've sent a valid proof, the original file with the EXIF info (copyright infos which shows the website) via an email adress that can be checked on the very website... Please update the page, that is not the first file i'm importing here and everything was always fine, not this time. I don't want my photo to be deleted... Thanks all — Preceding unsigned comment added by Tprgrr (talk • contribs) 22:24, 09 December 2016 (UTC)

:@Tprgrr: Your upload was to the French Wikipedia. This is Wikimedia Commons. You need to address this to the OTRS noticeboard there, which is at fr:Wikipédia:Requête aux agents OTRS. Reventtalk 01:48, 10 December 2016 (UTC)

(further) You should also make certain that your email was sent to the proper OTRS queue... it should have been sent to Reventtalk 01:51, 10 December 2016 (UTC)
Disregard, I was misled by the link provided. The file is File:Sandrajessicakoban2016.jpg. Reventtalk 01:54, 10 December 2016 (UTC)

Thanks a lot for your answer, what should I do to make it "sufficient" in order to properly valid the file ? I don't really understand, sorry to bother you — Preceding unsigned comment added by Tprgrr (talk • contribs) 17:37, 10 December 2016 (UTC)


Hello any Volunteer,

Please review uploaded file and place OTRS stamp in permission under summary -

Thank You. — Preceding unsigned comment added by Eightnisan (talk • contribs) 11:23, 11 December 2016 (UTC)

✓ Done User: Perhelion 09:22, 12 December 2016 (UTC)

Some of this uploader images have a ticket and others don't[edit]

Three of PINSupport's uploads] have ticket #2016120710022849 added but the rest of the images don't and seeing as they are all from different organisations but are of a similar style perhaps someone can see if the ticket applies to all. Personally I suspect the images are copyright to different copyright holders. Please check this uploader's images as that is the only way to determine the answer. Thanks Ww2censor (talk) 16:41, 12 December 2016 (UTC)

Hi Ww2censor. This ticket cites only File:Adrenal Insufficiency PIN.png & File:Canavan Patient Insights Network.png. But two others tickets about the others pictures are in backlog : ticket:2016121410029301 & ticket:2016120710022689. Have a good day --Framawiki (please notify) (talk) 21:01, 14 December 2016 (UTC)
I took care of these two tickets. --Framawiki (please notify) (talk) 21:16, 14 December 2016 (UTC)

[Ticket#: 2016121310006837][edit]

Good day. Somebody please review my ticket. I already sent the email granting me permission for this file.


Bluesphere 15:41, 13 December 2016 (UTC)
As stated at the top, the current backlog of the (English) permissions-commons queue is: 68 days. For extremely straightforward tickets, an exception will sometimes be made at the sole discretion of the OTRS agent handling the case, however this ticket appears to be quite deficient and will require some time to resolve. One way to speed this process up on your end would be to get the photographer to email an actual license directly to us. Storkk (talk) 11:48, 14 December 2016 (UTC)

Removing OTRS permission templates by non OTRS volunteer - can be vandalism[edit]

I am an OTRS volunteer on permissions-he . To be an OTRS volunteer that has the permission to add the templates I need to apply on OTRS/Volunteering. But to remove an OTRS permission, the user do not need to apply. It can be done by any one, even by anonymous. It does not make sence. Lately the famous troll from Hebrew wikipedia User:יעל י removed many "OTRS permission templates", again and again. This is pure vandalism, but the system allows her to do it, see for example (talk · contribs) edits here.

I think that it would be better if the system wiil prevent such edits, at least those that was done by an non registered users and new users. I hope it can be done. I would appreciate your comments on this subject . Thanks. Hanay (talk) 20:03, 14 December 2016 (UTC)

I have created a new abuse filter, with more relaxed rules, for detecting the removal of the OTRSPermissions template. In addition to OTRS members, bots, admins and patrollers won't hit this one, so it won't trigger when reverting wrongful additions of the template. Platonides (talk) 21:51, 14 December 2016 (UTC)
Good idea. And if new abuses can be added to notification system as well it would be wonderfull (OTRS meembers). -- Geagea (talk) 03:46, 15 December 2016 (UTC)
Thank you Platonides, but if I understand you correctly the filter do not prevent the removal, it is only give us a list of problems. Hanay (talk) 11:27, 15 December 2016 (UTC)
It requires the user to press "Save changes" twice - after the first attempt, they receive a warning not to remove valid OTRS permission templates, if they stop there, no changes are made to the page. That should hopefully be a sufficient deterrent and will certainly slow down any rapid vandalism to a level we can more easily manage, should it remain an issue. We can monitor the edit filter for the next few days and weeks, and if it results in very few instances of permission templates being removed, we can leave it at that. If it's not sufficient, we can change it to allow only admins, licence reviewers or other combinations of user permissions to remove the OTRS permission template. Nick (talk) 11:32, 15 December 2016 (UTC)
PS - the edit filter to monitor is 164 - here. The only hits so far are my testing it, btw. Nick (talk) 11:45, 15 December 2016 (UTC)
I believe that this what Hanay means. Not to allow to ip users. At least autopatroller.-- Geagea (talk) 12:02, 15 December 2016 (UTC)
Ok, thank you Nick; as Geagea wrote I do not want to allow to IP users and new users to do it. In this case of this problematic troll, her IPs were range blocked for a month but she wiil return. See User talk:Geagea#Vandalism of (שיחה · תרומות). Hanay (talk) 13:17, 15 December 2016 (UTC)

Hakan Duran[edit]

Hi, Hakan Duran (talk · contributions · user rights management) has added quite a lot of OTRS permissions while is not a OTRS member. I can't read the tickets or I don't have access to them. Regards, Yann (talk) 17:45, 21 December 2016 (UTC)

Hi, Yann. I am not OTRS member. I know because Turkish Wikipedia's reviewing pending changes (Rapsar) let me for collaborations.--Hakan Duran (talk) 17:54, 21 December 2016 (UTC)
I can't see and understand most of them. One I was able to, 2009052010051757 turned out to be a bit complicated, with permissions from three sources, and the Palomar Observatory images are clearly unfree. ☹ Platonides (talk) 22:09, 21 December 2016 (UTC)
I too looked at ticket:2009052010051757 and it does not give a usable license based on my review. A commons administrator who is capable of reviewing OTRS tickets like Revent may want to take a look. Cameron11598 (talk) 04:51, 23 December 2016 (UTC)
The short of it is that every OTRS template added by Hakan Duran should be removed. Individual files can be reviewed as necessary. You cannot see the tickets, and so you can't evaluate whether the permission is proper. Only OTRS members should be adding permissions templates. I've received some additional context that these were tickets previously approved and in use on itwiki. It appears certain individual tickets should never have been approved in the first place. We'll need to comprehensively check these over. ~ Rob13Talk 05:39, 23 December 2016 (UTC)

To make a list, for reference....

I have to say that, based on what I 'can' see, and general principles, I'm quite uncomfortable with these transfers of OTRS-verified files by people who cannot read the tickets. - Reventtalk 05:08, 2 January 2017 (UTC)

Moving files with OTRS permission from local projects to Commons[edit]

Hi all! As I mentioned in here, I organized a collaboratio in Turkish Wikipedia with the aim of moving all files that were uploaded to Turkish Wikipedia with OTRS permission. Within the project, editors moved 104 files in three days. You can see the project and contributions in here. Chansey, Bulgu, Hakan Duran and By erdo can were the contributing editors of the project. I post this message because User:Yann told me that it is better to do this :) If there is anything wrong, please send a message :)--Rapsar (talk) 21:08, 21 December 2016 (UTC)


我在此确认 [本人有权代理(陳起賢)] 是[附加与此信之图像或文字资料] 的创作者或版权唯一持有人。

我同意该作品以下列开放授权释出:创用CC授权-相同方式分享 4.0国际通用版





[寄件者姓名] 李昭萱 [寄件者职称] 指定代理人 [寄送日期] 2016﹣12﹣22 — Preceding unsigned comment added by WAYENT (talk • contribs) 07:56, 23 December 2016 (UTC)

@Taiwania Justo, Kuailong: I'm pinging you because you are some of the few Chinese speaking OTRS fellows. De728631 (talk) 10:04, 3 January 2017 (UTC)
@De728631: Which ticket ID? This is Taiwania Justo speaking (Reception Room) 13:03, 3 January 2017 (UTC)
I don't know the ticket and I can't read or speak Chinese either. I had hoped though you could reply anything to WAYENT's request because it hadn't been answered for several days. The affected file is obviously File:音樂製作人陳起賢.jpg. De728631 (talk) 13:09, 3 January 2017 (UTC)
(Non-OTRS-agent observation) This is obviously an OTRS permission text, but instead of mailing, it's posted here. --Zhuyifei1999 (talk) 13:18, 3 January 2017 (UTC)
In that case it is pretty useless. The whole point of OTRS is to have a verifiable connection to the original copyright holder via a distinct email adress. De728631 (talk) 13:42, 3 January 2017 (UTC)

File:Mediha Didem Türemen.jpg[edit]

A ticket #2016081110003502 was applied to this image by the uploader. Is it valid? Please give it a good review or remove the ticket if false. Thanks Ww2censor (talk) 17:10, 23 December 2016 (UTC)

@Ww2censor:, plese see this section.--Rapsar (talk) 20:31, 23 December 2016 (UTC)
While using Google Translate (the ticket is not in English) I'm not thrilled with that ticket. - Reventtalk 04:02, 2 January 2017 (UTC)


Hi, Could someone review the permission added by Adam-Yourist (talk · contribs) please? (Russian?) Regards, Yann (talk) 12:52, 31 December 2016 (UTC)

@Yann: The ticket was for files that were on the net elsewhere, and the agent instructed the uploader to mark them when uploading here. It's legit, IMO. - Reventtalk 04:08, 2 January 2017 (UTC)


Could a Norwegian speaker handle this ticket? Thanks. -- MCMLXXXIX 20:41, 31 December 2016 (UTC)

@Jeblad, Jon Harald Søby: Could you have a peek? Thanks! --Hedwig in Washington (mail?) 03:40, 2 January 2017 (UTC)
@Hedwig in Washington, 1989: It says that they have permission from NRK to use the listed pictures as long as photographer and NRK are credited. It doesn't mention a specific license though. I have another thread going with the same user, so let me know what more you need for these images, and I'll bring it up with her there. Jon Harald Søby (talk) 07:51, 2 January 2017 (UTC)
@1989: Ball is in your court. ;) --Hedwig in Washington (mail?) 01:16, 3 January 2017 (UTC)

File:Scott Milne – Vermont businessman and politician.jpg -- OTRS Ticket# 2016122010026991[edit]

The subject file has apparently received its licensing permission, as verified by User:JuTa. However, the Permissions field doesn't reflect that the permission is sufficient. HopsonRoad (talk) 23:15, 31 December 2016 (UTC)

Sorry, I didnt't verified the persmission. I cannot, because I'm not a member of the OTRS team. User:1989 set the {{OTRS received}} - see here. This means the mail arrived at the OTRS team, but there are some questions open which needs to be solved. --JuTa 23:19, 31 December 2016 (UTC)
Thanks for the clarification, Ju. HopsonRoad (talk) 01:49, 1 January 2017 (UTC)
@HopsonRoad: Just checked. The ticket is being worked on, but has remaining issues to clear up. - Reventtalk 03:43, 2 January 2017 (UTC)


In Commons:Deletion requests/File:Hobbit by Tolkien.jpg @Kvardek du: added a post-closure question regarding the two files in this deletion discussion. Apparently we got an OTRS ticket from one of the uploaders. So I'm wondering if any of these files could be restored. Pinging also @Srittau:. De728631 (talk) 06:07, 3 January 2017 (UTC)

I would be glad if this file could be restored. Nice artwork that was in use in quite a lot of pages. Sebari – aka Srittau (talk) 06:15, 3 January 2017 (UTC)
I don't think the ticket really 'proves' anything, but having just skimmed through the scanned covers of 900-odd editions of this book over at Goodreads, I don't see anything even remotely resembling this artwork. - Reventtalk 07:54, 3 January 2017 (UTC)
That is also why I was a confused by the description of File:Hobbit by Tolkien.jpg that said something along a "cover of The Hobbit" in Polish: "okładka książki J.R.R. Tolkiena 'Hobbit, czyli tam i z powrotem'" and was uploaded as part of Wiki Loves e-textbooks contest in Poland. But if the ticket contains a claim of original authorship for File:Un hobbit.jpg we should check if this file passes the COM:FANART test. Evidently it was used in a lot of pages before, so it was in project scope. The former file with a misleading name "Hobbit by Tolkien" and the text "Hobbit" added to the drawing seems now more like a fake cover artwork to me that was based on File:Un hobbit.jpg and should rather not be restored. De728631 (talk) 09:44, 3 January 2017 (UTC)

Tickets in Norvegian[edit]

@Jon Harald Søby, Nsaa, Asav: There are several tickets in Norvegian that wait to be processed. They basically all have a standard CC-by-sa permission text attached, but in certain cases the authorisation comes from the subject of the photo, and not from the photographer. Check, for instance, Ticket:2016120110007895 and all the tickets from the same customer. Thank you! --Ruthven (msg) 11:38, 3 January 2017 (UTC)


This is an image permission request, I don't know that the process of this case. If necessary, this ticket can move to info-zh or permission-zh (I don't have info authorization). Thank you! This is Taiwania Justo speaking (Reception Room) 08:02, 4 January 2017 (UTC)


Ticket:2016122010008107, File:1 02 blog.jpg.

Hello, the Ticket#2016122010008107 Image Use Permission was sent to for File:1 02 blog.jpg by the museum. Could you please advise if it's required to resend the permission about this file? Thank you.--Basak (talk) 15:07, 6 January 2017 (UTC)

No, but an answer from the client is probably required. Ticket in Turkish anyways --Ruthven (msg) 07:50, 18 January 2017 (UTC)

File:Together, Giuseppe Inglese.jpg[edit]

Could an OTRS agent please review ticket:2016030210018095 in regard to this file and Commons:Undeletion requests/Archive/2016-04#File:Together.2C Giuseppe Inglese.jpg? The file was temporarily restored, but no followup occured. Please either add permission and remove {{temporarily undeleted}} or ping me so I can speedy. Thank you! Sebari – aka Srittau (talk) 10:15, 7 January 2017 (UTC)

@Rrburke:. Sebari – aka Srittau (talk) 22:26, 13 January 2017 (UTC)
Hmm... Not sure what happened there, but at any rate I've tagged the file {{OTRS permission}}. --Rrburke (talk) 11:18, 14 January 2017 (UTC)
I agree with Rrburke. Meanwhile I asked for a more specific statement of permission for those two files. --Ruthven (msg) 07:57, 18 January 2017 (UTC)


Could someone take a look at ticket:2016123010010166 and resolve it? Someone has asked me to look at it but I don't have the bandwidth at the moment. Magog the Ogre (talk) (contribs) 18:04, 7 January 2017 (UTC)

Ticket Number #2017010510015585[edit]

Recently, I put up a photo on Wikimedia Commons and the copyright holder sent in a permission email for the Bellamy Brothers ( Soon after, an editor placed a tag saying that there isn't "sufficient confirmation of the validity of the license" in order to have the picture approved. Can someone please give the permission before the 30 day expiration or help me to understand what the specific problem is so that I may quickly remedy it. Icanseearainbow (talk) 07:21, 9 January 2017 (UTC)

The tag is there to indicate that the ticket has been received, and it is waiting to be treated. The permissions-commons queue has a backlog actually of 50 days approx. If deleted, the photo will be restored once the ticket is approved. --Ruthven (msg) 09:58, 9 January 2017 (UTC)
If it's just a matter of time until the picture is approved, can I therefore place the picture on the Bellamy Brothers Wikipedia page while awaiting approval? Icanseearainbow (talk) 06:55, 11 January 2017 (UTC)

Images in Article on Arnold Schönberg / Paintings by Schönberg[edit]

Paintings by Arnold Schönberg are protected by copyright (Belmont Music Publishers, Los Angeles and collecting societies) - many of them are displayed on German wikipedia ( and labeled as creative commons, it is not possible to see who is the copyright holder. I am quite sure that the owners would agree with using Schönberg's artworks on wikipedia, but they are definitley not licensed as creative commons. I already began to change the attribution, but was requested to post on the Noiceboard first.

Example image: Description={{Denken}} Permission={{PermissionOTRS}} — Preceding unsigned comment added by Kontrapunkt2006 (talk • contribs) 14:17, 13 January 2017 (UTC)

Corporate works for hire by employees / assigned copyrights[edit]

  • If an image was produced for a corporation as a work for hire by an employee (thus no paper agreement stating that all work by the employee is a work for hire since that is the presumption under US law) such that the original copyright holder was the corporation, and that image does not appear on the corporation's website, how can the corporation contribute it to Commons? Will the permission of the individual who created the article also be required, even though they own no interest in the copyright? Mechanically, how does the corporation give permission? Since a corporation is not supposed to create a role account, can an individual create an account and upload the image, then an agent of the corporation cut and paste the release text from Commons:Email templates/Consent into an email from the corporation's domain name? Need it be any particular agent? Must their authority be proved somehow or will it be presumed, for example, from their title?
  • Similarly, if a corporation owns the entire copyright of an image via assignment of that corporation from the original copyright holder (or prior assignee) and wishes to contribute the image, can they do so as the sole, but not original, copyright holder? Must the permission of the original copyright holder be obtained? How do they prove the assignment? Ditto all the mechanical questions asked above.

Best regards, TransporterMan (talk) 20:31, 13 January 2017 (UTC)

[Ticket#2017011310007999] : Jeet_Gian_Author_Photo.jpg _Wikipedia Copy of Written Permission[edit]

Hello Everyone,

An image of a person that I have uploaded has been marked for deletion in the next 5 days. I have already sent a mail to Wiki commons with the written permission: [Ticket#2017011310007999]. Can anyone please help me with permissions review of the photo that I have uploaded here: Your help is much appreciated! Thanks! :) Pri D (talk) 07:04, 14 January 2017 (UTC)

Hi, I added the OR template in the file page. Now you just have to wait for the ticket to be processed (1-2 months). Cheers, Ruthven (msg) 16:17, 14 January 2017 (UTC)
Hi Ruthven. Thank you for adding that! Much appreciated! Regards Pri D (talk) 07:09, 16 January 2017 (UTC)
Checkmark This section is resolved and can be archived. If you disagree, replace this template with your comment. Hedwig in Washington (mail?) 23:13, 16 January 2017 (UTC)

[Ticket#2016123110004439] Permissions[edit]

Hello Volunteer! Please review uploaded file (Josef_August_Senge.jpg | Ticket:2016123110004439) and place OTRS stamp in permission. Thanks, Max (talk) 10:38, 17 January 2017 (UTC)

Hi Max, the current backlog is ~50 days. If you haven't further news in 1-2 months please contact us again. Thanks for your patience. --Ruthven (msg) 07:48, 18 January 2017 (UTC)

OTRS for File:Bibi Bourelly photo 2016.jpg?[edit]

File:Bibi Bourelly photo 2016.jpg was uploaded in 2016 with the tag "Permission is being emailed from Def Jam. Expect it within the next 24 hours." The other uploads by the same user have proper OTRS permission, with different OTRS tickets, so I'm presuming this file was intended to be handled through OTRS. Can someone check to see if something came in for this file and slipped through the cracks? --Closeapple (talk) 07:16, 18 January 2017 (UTC)

Sent 7 days ago; ticket:2017011010013139. --Ruthven (msg) 07:45, 18 January 2017 (UTC)