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This page is where users can communicate with Commons OTRS volunteers, or OTRS volunteers with one another. You can request permissions verification here, or anything else that needs an agent's assistance. This page is multilingual — when discussing tickets in languages other than English, please make a note of this and consider asking your question in the same language.

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Artwalker Limited's Posters[edit]

The following photos I had uploaded a similar, Refer toTicket:2015022710005181, Ticket:2015022710005298, Ticket:2015022710005323:

Artwalker Limited is also authorized. --Photoyi (talk) 15:22, 7 July 2016 (UTC)

HHV-6 inclusion bodies[edit]

The files File:HHV-6 inclusion bodies.jpg and File:Inclusion bodies.jpg have an incorrect caption. I contacted NCI's Visuals Online (the source for both images) about this issue and received an email back confirming the caption information is in error. NCI has removed the image from the collection because the correct caption could not be documented. I have a copy of the email for OTRS. Froggerlaura (talk) 23:00, 9 November 2016 (UTC)

@Froggerlaura: could you please clarify what you are asking us to do? If the caption is incorrect, please fix the caption. Storkk (talk) 17:39, 7 December 2016 (UTC)
The problem is that no one at NIH knows what the correct caption is supposed to be, so the image was deleted from the collection. The image title and caption are no longer correct on the Wiki entry, and as the image was taken in the 1980s, it is unlikely the correct caption can be found. Would it be appropriate to delete the image or say that the information is no longer valid? As the linked page at NIH image database no longer exists, I have a confirmation from them that the caption is incorrect. Froggerlaura (talk) 23:36, 15 December 2016 (UTC)

Spanish ticket check[edit]

Could the ticket (ticket:2015020310012351) on File:Museo_del_Bicentenario_-_Revista_PBT.jpg be checked by a Spanish speaker, please? I cannot understand how the ticket's customer is claiming they own the copyright, but it could be a language issue on my part. @BrightRaven: who kept the file at a previous DR. Storkk (talk) 12:08, 10 November 2016 (UTC)

As stated in the file, the permission comes thanks to an agreement between the Bicentennial Museum and Wikimedia Argentina. Hint: check the e-mail address of the customer. --Ruthven (msg) 06:54, 12 December 2016 (UTC)
@Ruthven: Yes, thank you... I am (still) unclear on why the museum would own the copyright of a book cover. Storkk (talk) 23:14, 22 December 2016 (UTC)
@Storkk: On that, I cannot help you :) --Ruthven (msg) 23:17, 22 December 2016 (UTC)
@Ruthven: as an es-4 speaker, could you confirm that there is no explanation of this in the ticket (that's really all I was asking to confirm initially)? I'd be grateful if you could form an opinion based also on Commons:Deletion_requests/File:Museo_del_Bicentenario_-_"Retrato_de_Juan_Domingo_Perón_y_Eva_Duarte",_Numa_Ayrinhac.jpg, which may or may not be relevant (this doesn't seem to be a work referenced in that DR as "commissioned ... for the Presidency of the Argentine Republic", but I could be wrong? Storkk (talk) 23:42, 22 December 2016 (UTC)
@Storkk: I left a note in the ticket. In any case, if the portrait in the magazine cover (or the magazine itself) has the copyright somehow transferred to the Presidency of the Argentine Republic (it represents Peron, if that matters), then the museum owns the rights. However, PBT was privately edited by ALEA.
Doing a little research, ALEA was supervised by Carlos Aloé, then Minister General Coordinator of Government (Jefe de Despacho de la Presidencia), so a link with the government exists. --Ruthven (msg) 08:12, 23 December 2016 (UTC)

Portuguese speaker[edit]

Hello, can a portuguese speaker with an OTRS access check those files please?

@Christian Ferrer: I don't speak the language, but ticket is not valid - just an auto acknowledgement dated 16/03/2016 - looks like Portuguese OTRS is very well behind! The images have already been deleted once (Commons:Deletion requests/Files uploaded by Osório Caveirão) and re-uploaded by User:Osório Caveirão. The ticket text looks OK, but it's a very plain e-mail address, and I have no way or linking it to the copyright owner. So there will need to be some dialog, which I can't do. Ideally we should delete them until OTRS approves the ticket. Ronhjones  (Talk) 20:29, 15 February 2017 (UTC)
@Christian Ferrer: The ticket was not answered by an agent, but the release text is good. Platonides (talk) 02:55, 17 February 2017 (UTC)
  • @Platonides: Oh ok, I deleted its because they have been reuploaded without consensus, when I posted the message here I did not notice that, it's Ronhjones who makde me aware just above. I've no access to OTRS ticket, and if the permissions are ok, you can restore the images, I'm ok. Christian Ferrer (talk) 05:27, 17 February 2017 (UTC)

Hakan Duran[edit]

Hi, Hakan Duran (talk · contributions · user rights management) has added quite a lot of OTRS permissions while is not a OTRS member. I can't read the tickets or I don't have access to them. Regards, Yann (talk) 17:45, 21 December 2016 (UTC)

Hi, Yann. I am not OTRS member. I know because Turkish Wikipedia's reviewing pending changes (Rapsar) let me for collaborations.--Hakan Duran (talk) 17:54, 21 December 2016 (UTC)
I can't see and understand most of them. One I was able to, 2009052010051757 turned out to be a bit complicated, with permissions from three sources, and the Palomar Observatory images are clearly unfree. ☹ Platonides (talk) 22:09, 21 December 2016 (UTC)
I too looked at ticket:2009052010051757 and it does not give a usable license based on my review. A commons administrator who is capable of reviewing OTRS tickets like Revent may want to take a look. Cameron11598 (talk) 04:51, 23 December 2016 (UTC)
The short of it is that every OTRS template added by Hakan Duran should be removed. Individual files can be reviewed as necessary. You cannot see the tickets, and so you can't evaluate whether the permission is proper. Only OTRS members should be adding permissions templates. I've received some additional context that these were tickets previously approved and in use on itwiki. It appears certain individual tickets should never have been approved in the first place. We'll need to comprehensively check these over. ~ Rob13Talk 05:39, 23 December 2016 (UTC)

To make a list, for reference....

I have to say that, based on what I 'can' see, and general principles, I'm quite uncomfortable with these transfers of OTRS-verified files by people who cannot read the tickets. - Reventtalk 05:08, 2 January 2017 (UTC)

Moving files with OTRS permission from local projects to Commons[edit]

Hi all! As I mentioned in here, I organized a collaboratio in Turkish Wikipedia with the aim of moving all files that were uploaded to Turkish Wikipedia with OTRS permission. Within the project, editors moved 104 files in three days. You can see the project and contributions in here. Chansey, Bulgu, Hakan Duran and By erdo can were the contributing editors of the project. I post this message because User:Yann told me that it is better to do this :) If there is anything wrong, please send a message :)--Rapsar (talk) 21:08, 21 December 2016 (UTC)

File:Mediha Didem Türemen.jpg[edit]

A ticket #2016081110003502 was applied to this image by the uploader. Is it valid? Please give it a good review or remove the ticket if false. Thanks Ww2censor (talk) 17:10, 23 December 2016 (UTC)

@Ww2censor:, plese see this section.--Rapsar (talk) 20:31, 23 December 2016 (UTC)
While using Google Translate (the ticket is not in English) I'm not thrilled with that ticket. - Reventtalk 04:02, 2 January 2017 (UTC)

File:Scott Milne – Vermont businessman and politician.jpg -- OTRS Ticket# 2016122010026991[edit]

The subject file has apparently received its licensing permission, as verified by User:JuTa. However, the Permissions field doesn't reflect that the permission is sufficient. HopsonRoad (talk) 23:15, 31 December 2016 (UTC)

Sorry, I didnt't verified the persmission. I cannot, because I'm not a member of the OTRS team. User:1989 set the {{OTRS received}} - see here. This means the mail arrived at the OTRS team, but there are some questions open which needs to be solved. --JuTa 23:19, 31 December 2016 (UTC)
Thanks for the clarification, Ju. HopsonRoad (talk) 01:49, 1 January 2017 (UTC)
@HopsonRoad: Just checked. The ticket is being worked on, but has remaining issues to clear up. - Reventtalk 03:43, 2 January 2017 (UTC)
This image was deleted without my receiving a clear explanation as to why. One source expressed concern that the subject, who presented the OTRS permissions, might not be the copyright holder—the photographer may be the copyright holder. However, the subject of the image duly testified to being the copyright holder in his OTRS submittal. Shouldn't that be authoritative? HopsonRoad (talk) 22:27, 13 February 2017 (UTC)


In Commons:Deletion requests/File:Hobbit by Tolkien.jpg @Kvardek du: added a post-closure question regarding the two files in this deletion discussion. Apparently we got an OTRS ticket from one of the uploaders. So I'm wondering if any of these files could be restored. Pinging also @Srittau:. De728631 (talk) 06:07, 3 January 2017 (UTC)

I would be glad if this file could be restored. Nice artwork that was in use in quite a lot of pages. Sebari – aka Srittau (talk) 06:15, 3 January 2017 (UTC)
I don't think the ticket really 'proves' anything, but having just skimmed through the scanned covers of 900-odd editions of this book over at Goodreads, I don't see anything even remotely resembling this artwork. - Reventtalk 07:54, 3 January 2017 (UTC)
That is also why I was a confused by the description of File:Hobbit by Tolkien.jpg that said something along a "cover of The Hobbit" in Polish: "okładka książki J.R.R. Tolkiena 'Hobbit, czyli tam i z powrotem'" and was uploaded as part of Wiki Loves e-textbooks contest in Poland. But if the ticket contains a claim of original authorship for File:Un hobbit.jpg we should check if this file passes the COM:FANART test. Evidently it was used in a lot of pages before, so it was in project scope. The former file with a misleading name "Hobbit by Tolkien" and the text "Hobbit" added to the drawing seems now more like a fake cover artwork to me that was based on File:Un hobbit.jpg and should rather not be restored. De728631 (talk) 09:44, 3 January 2017 (UTC)

Tickets in Norvegian[edit]

@Jon Harald Søby, Nsaa, Asav: There are several tickets in Norvegian that wait to be processed. They basically all have a standard CC-by-sa permission text attached, but in certain cases the authorisation comes from the subject of the photo, and not from the photographer. Check, for instance, Ticket:2016120110007895 and all the tickets from the same customer. Thank you! --Ruthven (msg) 11:38, 3 January 2017 (UTC)


Ticket:2016122010008107, File:1 02 blog.jpg.

Hello, the Ticket#2016122010008107 Image Use Permission was sent to for File:1 02 blog.jpg by the museum. Could you please advise if it's required to resend the permission about this file? Thank you.--Basak (talk) 15:07, 6 January 2017 (UTC)

No, but an answer from the client is probably required. Ticket in Turkish anyways --Ruthven (msg) 07:50, 18 January 2017 (UTC)


Could someone take a look at ticket:2016123010010166 and resolve it? Someone has asked me to look at it but I don't have the bandwidth at the moment. Magog the Ogre (talk) (contribs) 18:04, 7 January 2017 (UTC)

I added the PermissionOTRS template in an accepted photo, and answered to the client. Should be closed soon I reckon. --Ruthven (msg) 10:15, 20 January 2017 (UTC)

Dutch check[edit]

Hello all, is it possible for a Dutch to check ticket ticket:2009020710020785 and verify if it concern the rest of the files uploaded by ManfredFX ? Thanks. --Framawiki (please notify) (talk) 23:05, 7 February 2017 (UTC)

BTW - Ticket is in German Ronhjones  (Talk) 22:44, 13 February 2017 (UTC)

Copyright Violation[edit]

is it possible to check the OTRS again as the user claims the File:Vineeth_Mohan.JPG is own work, but its shows as a copyrighted work of "Mahadevan Thampy" with his email provided on exif. ticket:2015110310013986)-...Captain......Tälk tö me.. 15:31, 13 February 2017 (UTC)

Seems a little rough to me. Mahadevan Thampy is a pro Indian photographer. User claims "loaned camera", and the e-mail address is non-identifying. Probably worth a deletion discussion in my view. Ronhjones  (Talk) 23:00, 13 February 2017 (UTC)
Pictogram voting info.svg Info Deletion Request is in place -...Captain......Tälk tö me.. 09:25, 15 February 2017 (UTC)

Request from RussianTrooper[edit]

Hi, Could someone please check permission(s) claimed by RussianTrooper (talk · contribs)? See User talk:Yann#About "copyright violations warning". Regards, Yann (talk) 10:44, 18 February 2017 (UTC)

I can't find anything matching "Saiga i tigr-3-guns", "RussianTrooper", "Ak-74-izhmash". If it was sent properly, then normally the permissions queue send an auto-receipt with the ticket number. If he has not got that, it's likely his e-mail never arrived. Ronhjones  (Talk) 16:55, 18 February 2017 (UTC)
E-mails were sent from email <email removed> . I first sent the permision letters, than uploaded the files. --RussianTrooper (talk) 17:24, 20 February 2017 (UTC)
The last e-mail from that address I can find was ticket:2013090910013205 dated 09/09/2013 15:30. I suggest you resend it Ronhjones  (Talk) 18:10, 20 February 2017 (UTC)

File:Duki Dror.jpg[edit]

This file contains two completely different photos uploaded by two different users, both of which were restored by Sphilbrick when confirming the permission. According to the approved and restored file description, User:Binizem is the author. According to, the author is Nitzan Makover. Does the ticket actually cover both revisions, and does it actually confirm that User:Binizem is the author? Thanks, LX (talk, contribs) 13:40, 19 February 2017 (UTC)

E-mail was sent 06/07/2014 15:05 (UK style 6th July), so just post second image upload. Ticket does not specify which user. Ticket is also a gmail address, which I (cynically) don't like. In view of the IMDB data we might need a more explicit confirmation of copyright ownership. Ronhjones  (Talk) 00:06, 20 February 2017 (UTC)
The first file can be found in he:File:Dukidror2009.jpg. The uploader, User:Abyssinia north clams to be the author (from 2009). Also please take to your consideration that the link says: Photo by Nitzan Makover - © Zygote Films The copyright owner (©) is Zygote Films which established in 2002 by Duki Dror. -- Geagea (talk) 00:35, 20 February 2017 (UTC)
True. I'm just very cynical of anyone who uses a gmail address rather than a nice identifying domain. Once bitten, twice shy. It's a great way of faking a permission e-mail. I always want to see either an identifying domain or the e-mail address on a web page. Ronhjones  (Talk) 18:24, 20 February 2017 (UTC)

Not sure if I filled out permission request correctly[edit]

Feb. 19, 2017 I uploaded two photos (Larry Thompson (humorist) and Penny Thompson), with consent permission letter from the Miami Herald and emailed it to but did not understand what I was supposed to put in the Category section. Also, your website said I should put {{OTRS pending}} template on "the file description page" but I could not find anything on the image submission form marked "filed description page." Thanks for your help and patience. Just let me know about those two items and what I should do to correct it (start all over for example). Larry Thompson (humorist) and Penny Thompson are already on Wikipedia btw. Fleejoseph (talk) 15:28, 20 February 2017 (UTC)

The file description page is the page with the picture - e.g. File:Miami_Herald_Humor_Columnist_Larry_Thompson.jpg - I've added the template for you. Ronhjones  (Talk) 18:02, 20 February 2017 (UTC)


I sent the copyright (received from: iyyappan madhavan <>) to use the photograph of Mr Ravisubramanian for use in the article of Mr Ravisubramanian in the following link, alongwith his photograph: (பா.ஜம்புலிங்கம் user link: So far I have not added to photograph in wikicommons. Under which rule I have to add the photograph. Please inform. --பா.ஜம்புலிங்கம் (talk) 13:58, 21 February 2017 (UTC)

Requesting Approval ticket: 2017012510009214[edit]

The copyright holder for the following images granted permission for their use under a Creative Commons 4.0 International license on January 25, 2017. Here is the ticket number. ticket: 2017012510009214

I am requesting OTRS approval for these images to be appended to each of their License sections.

Atxondo (talk) 22:05, 23 February 2017 (UTC)